Shows / 365 Explained
365 Explained
365 Explained is a podcast where two nerdy friends, Zach and Ben, pick apart the Microsoft 365 ecosystem, one topic at a time.
Each episode, we take a practical look at a specific tool, feature, or concept from the M365 world. We explore what it is, how it works, and where it fits in the broader picture. Expect real-world context, occasional rants, and the odd tangent.
Whether you're an IT pro, a power user, or just trying to keep up with the pace of change, we’re here to help you make sense of…
Episodes
- 365 Explained
015 - Agent Builder or Copilot Studio? Building agents in Microsoft 365
Agent Builder or Copilot Studio: where should you actually build an agent in Microsoft 365, and do you even need an agent, or was it a flow all along? In…
- 365 Explained
014 - Microsoft 365 Message Center: 2,500 changes a year, but who's reading them?!
How many unread items are sat in your Message Center right now? We counted at the top of this one, and between the three of us we had 2,179. In episode…
- 365 Explained
013 - Teams Rooms: hardware, licensing, and the bits nobody warns you about!
What turns a meeting room into a Teams Room? After twelve episodes of software, Ben and Zach finally walk into the physical world — with guest Carsten Meilbak…
- 365 Explained
012 – Teams Phone: the phone system you might already own
What actually is Teams Phone? After episodes on voice apps, the Queues app and full contact centres, Ben and Zach finally go back to the beginning. In episode…
- 365 Explained
011 – Power Automate for IT pros: it's not just for citizen developers
What is Power Automate, really, and why should an IT Pro care when it’s usually pitched at citizen developers? In episode eleven of 365 Explained, Ben and Zach…
- 365 Explained
010 – Teams call queues vs a full contact centre: where's the line?
Recorded live at CommsvNext in Denver, Colorado. Ben and Zach are joined by Oli Lifely from Luware to talk about what happens when native Teams call queues…
- 365 Explained
009 – How Microsoft 365 updates reach your tenant, and how much control you've got
How does Microsoft actually roll out updates across M365 — and how much control do you really have? Ben and Zach break down the update lifecycle across the…
- 365 Explained
008 – Microsoft 365 E7: what's in the new Frontier Suite (and the $99 question)
Microsoft has announced Microsoft 365 E7, "The Frontier Suite", the first new enterprise tier above E5 since 2015. It goes GA on May 1st at…
- 365 Explained
007 – Copilot Frontier: what it is, and why it keeps appearing in your admin centre
Copilot Frontier keeps showing up across M365 admin centres, but it's not well explained and the documentation doesn't make it much easier. In this episode…
- 365 Explained
006 – Teams Queues App: do you still need a contact centre?
Ever wondered if the Teams Queues App could save you from a full contact centre deployment? Ben and Zach get into Microsoft's Contact Center Lite experience in…
- 365 Explained
005 – Infrastructure as Code for M365 admins, from scratch
Don’t worry if you don’t know your IaC from your elbow, neither did Ben or Zach when they started recording! Thankfully, Elliott Woodruff, Principal Architect…
- 365 Explained
004 – M365 Copilot: what $30 a month gets you
In this episode, Ben and Zach explore what it’s really like to use M365 Copilot in practice. They break down how it compares to Copilot Chat, where it fits…
- 365 Explained
003 – Auto Attendants and Call Queues: how Teams voice routing fits together
In this episode, Ben and Zach dive into the world of Microsoft Teams Voice Apps: the unsung heroes behind call routing, Auto Attendants, and Call Queues…
- 365 Explained
002 – Copilot Notebooks: what they do, and why they're not just Loop
Zach and Ben are back, and this time we’re diving into one of my favourite new Copilot features: Copilot Notebooks. If you’ve been wondering: • What are…
- 365 Explained
001 – Microsoft Loop: what it's for (and where OneNote still wins)
Welcome to first exciting episode of 365 Explained! In this episode, we dive deep into Microsoft Loop, the innovative new tool designed to enhance…