012 – Teams Phone: the phone system you might already own
What actually is Teams Phone? After episodes on voice apps, the Queues app and full contact centres, Ben and Zach finally go back to the beginning.
In episode twelve of 365 Explained, Zach takes the lead and covers Teams Phone from the ground up:
◆ What a PBX is, and why Teams Phone is one living in the cloud
◆ The four ways to get phone lines into Teams — Calling Plans, Direct Routing, Operator Connect and Teams Phone Mobile — and how to pick between them
◆ Emergency calling and the regulatory side, plus where to check country coverage
◆ Licensing: Teams Phone Standard, the bit you might…
The skinny
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