003 – Auto Attendants and Call Queues: how Teams voice routing fits together
In this episode, Ben and Zach dive into the world of Microsoft Teams Voice Apps: the unsung heroes behind call routing, Auto Attendants, and Call Queues.
Whether you're new to Teams Phone or knee-deep in deployment, this episode breaks down:
What Voice Apps are and where they fit in the Teams Phone ecosystem
How Auto Attendants and Call Queues work (and when to use each)
The role of Resource Accounts and how licensing works (spoiler: it’s not as scary as it sounds)
Real-world examples like IT support lines, sales queues, and holiday routing
Tips for managing greetings, voice menus, and…
The skinny
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