Shows / The Son of a Poor Man Podcast
The Son of a Poor Man Podcast
Frank insights for small to medium size service based businesses to increase customer service strategies, leading to higher and more stable profits and personal satisfaction.
Episodes
The Son of a Poor Man PodcastSay "Thank you" while you can
What happens when your customers pass away? You were invited into their homes. If you didn't quite become friends, you at least were closer with them than just…
The Son of a Poor Man PodcastReplay of Jerry Innis interview
We're bringing back the interview with Two Doors Down owner Jerry Innis, because he had some great things to say about how to treat your employees well and…
The Son of a Poor Man PodcastKarens
Tom and Ty have a conversation about being careful how you decide if a customer is a "Karen." Are they really that hard to please, or are you just not giving…
The Son of a Poor Man PodcastA reairing of the Linda Weppner episode
Due to popular demand, we're rerunning the episode with real estate guru Linda Weppner for today's show. This is a great episode, and Linda has tons of great…
The Son of a Poor Man PodcastLanguage of Success
Tom and a scratchy-throated Ty talk about how to handle a situation that can't be completed to the customer's original specifications, due to issues outside…
The Son of a Poor Man PodcastTroy Griffith - Kaiser Flooring
Tom sits down with Kaiser Flooring owner Troy Griffith to talk about working with other service-based businesses.
The Son of a Poor Man PodcastIt Just Doesn't Work
Tom and Ty discuss marketing, and in particular, the "marketing" offered to you by those outfits that call you up out of the blue and promise you amazing…
The Son of a Poor Man PodcastLife of Brian 11
Tom and Brian sit down to talk about the economy, what to do when things get tight, and a whole bunch of other stuff only the two of them would think to bring…
The Son of a Poor Man PodcastWho's the best?
Tom and Ty have a conversation about the programs in the community that purport to be about celebrating the best businesses in their industries, but in reality…
The Son of a Poor Man PodcastTom "didn't see that pitch coming"
Tom has Tate Shrock in to talk about AI, and in particular the AI phone answering system they set up for Service First a few months ago. The system is a great…
The Son of a Poor Man PodcastFind the Pain in the Market
Tom and Ty talk about finding the thing you can deliver to solve a problem or issue people are having. It might be a service you provide, or finding a way to…
The Son of a Poor Man PodcastSarah Urbanek - CASA of Laramie County
Tom has Sarah Urbanek from CASA of Laramie County in to talk about similarities and differences between service based businesses and non-profit organizations…
The Son of a Poor Man PodcastExcuses are like ... um, belly buttons
Tom and Ty talk about pushing the excuses aside and just getting going with your own service-based business. There'll always be excuses for why you should…
The Son of a Poor Man PodcastYour Sign Sucks
Tom and Ty talk about ways to make sure your sign says what you mean for it to say.
The Son of a Poor Man PodcastIf you have one, you have none
Tom and Ty both had experiences recently that made them think about having spare equipment on hand. It all goes back to Tom's saying, "if you have one, you…
The Son of a Poor Man PodcastWhen to Discount
Tom and Ty talk about when you should discount your services and when you shouldn't. Discounting can be a good tool for generating more business, but be…
The Son of a Poor Man PodcastThe 'You Gotta Love It' Guarantee
Tom and Ty talk about how to handle jobs that don't go quite according to plan. Do you give refunds? Partial refunds? Come back and redo it until it's right?…
The Son of a Poor Man PodcastWhat if things slow down?
Tom and Ty talk about what you need to be doing to prepare for an economic downturn -- whether it happens or not. As the Boy Scouts say, "be prepared."
The Son of a Poor Man PodcastPlan B
Ty takes control of the podcast today, and he talks about the importance of having a backup plan in case something goes sideways.
The Son of a Poor Man PodcastWhen Is It Time To Quit?
Tom takes on a difficult subject today ... how do you know if it's time to give up on your dream of building a business? On the flip side, he also gives some…
The Son of a Poor Man PodcastWrite off your work truck
Ty's truck is on its last legs, and Tom has been annoying about it for months, even though Ty's vehicle went much longer than Tom's did before ever having…
The Son of a Poor Man PodcastScaling
Tom had a chance to look at two P&L statements for two different businesses this week. One was a company that had scaled up to a larger business, and the other…
The Son of a Poor Man PodcastAre You Building a Railroad or Driving the Train?
Tom and Ty talk about the difference between building the business and doing the work. You might be better at one than the other. If so, think about finding…
The Son of a Poor Man PodcastYour Business Culture
Tom's on his own today, talking about culture. What's the culture of your business? And is it helping you get and keep customers? Or is it causing you…
The Son of a Poor Man PodcastThe End of the Rainbow
Tom and Ty talk about what happens at the end of your career. You've spent all these years building up a great business -- what now? Do you sell it? Hand it…
The Son of a Poor Man PodcastAI isn't coming -- it's already here
Tom has Tate Shrock, Tom's ka-genius upstairs neighbor, come in to talk about the ways artificial intelligence is already here, and how you can leverage it to…
The Son of a Poor Man PodcastMentors Vs. Gurus
Tom and Ty talk about mentors and gurus, and how the two aren't the same thing. A mentor is someone who is willing to help you for the sake of helping, while…
The Son of a Poor Man PodcastMentoring
Today, Tom talks about mentoring. If you're new to your business, find a person you trust to help you navigate the business world. If you're a seasoned…
The Son of a Poor Man PodcastDo the Small Jobs (Before They Become Big Jobs)
Tom and Ty talk about picking away at the small stuff, and the danger that if you neglect those small jobs, they may turn into big (or catastrophic) jobs.
The Son of a Poor Man PodcastDon't Follow the Crowd
Tom and Ty talk about setting yourself apart. Don't do what all your competitors are doing. Do something better.
The Son of a Poor Man PodcastGetting Customers
Do you have enough customers? CAN you have enough customers? Tom talks in today's episode about how to bring in those customers to keep your business running.
The Son of a Poor Man PodcastSo You Got a Bad Review
What do you do if your business gets a bad review on Google? It's not the end of the world. And don't think you're everyone's favorite if you have a perfect…
The Son of a Poor Man PodcastTrilogy Part III
This is it, the third installment of the Workplace Culture Trilogy. We've heard from Ty, who explained what employers need to do to keep their employees happy…
The Son of a Poor Man PodcastWhat Labor Really Costs
Tom talks about what it truly costs to have employees, and how to determine if it's appropriate to give an employee a raise.
The Son of a Poor Man PodcastTrilogy, Part II
Today's episode is Tom and Brian's opportunity to talk about how to keep the work culture positive, but this time from the employer's perspective.
The Son of a Poor Man PodcastLook For Talent
Are you hiring based on paper (or digital) applications, or do you actively search for talent? Tom talks about a young man he knows who got a great job because…
The Son of a Poor Man PodcastThe Trilogy - Part I
Tom and Ty get the culture trilogy started with the view of working from the point of view of the employee in today's episode. What makes work bearable -- or…
The Son of a Poor Man PodcastThe Top 5 Reasons I Quit
Tom and Ty talk about the 5 top reasons people quit their jobs, which causes you to have to hire and train new people, lose revenue, and other bad stuff.
The Son of a Poor Man PodcastBeat the System
Tom talks about beating the system today. There are three things you have to do to be able to be successful: Financial planning Do the work Deciding when to…
The Son of a Poor Man PodcastSarah Urbanek - CASA of Laramie County
Tom sits down with Sarah Urbanek, the executive director of CASA of Laramie County, to talk about the importance of giving back to the community as well as the…
The Son of a Poor Man PodcastShow Up
Tom and Ty talk about the importance of "showing up." Not just getting yourself to the job physically, but going in to every job with a positive attitude. If…
The Son of a Poor Man PodcastMake Someone's Day Better
Tom is left on his own again, but he's proving he can be left without adult supervision. Today he's talking about the importance of making someone's day…
The Son of a Poor Man PodcastYou're Gonna' Get Bucked Off
You're going to get bucked off from time to time. Tom and Ty talk about how to minimize the damage from these spills. Work the problem Follow your system Do…
The Son of a Poor Man PodcastWhat You're Wearing
Tom's on his own again, because Ty's off hustling on the side. Today Tom talks about how you present yourself and the importance of having a professional…
The Son of a Poor Man PodcastSide Hustle
Tom brought up the statistic that most people don't have $400 extra in the event something goes wrong and they need a little extra cash. Or $1,000, or even…
The Son of a Poor Man PodcastRon Kailey - The Cheyenne Grizzlies
Tom sits down with Ron Kailey, the driving force behind the Cheyenne Grizzlies collegiate baseball team that brought baseball to a new level in Cheyenne for 10…
The Son of a Poor Man PodcastNine Things Customers Hate
Tom's on his own again today, and he discusses some of the things that most turn off your customers. He talks about these hot-button issues and gives you…
The Son of a Poor Man PodcastAttack Mode
Ty's on vacation this week, so Tom's on his own. There is no adult supervision on the show. Tom's talking about Attack Mode in today's episode.
The Son of a Poor Man PodcastThe Origin Story of Mr. B's
With Tom off on vacation, Ty and Brian talk about how Mr. B's Heating and Cooling came about. It's a good reminder that no matter where you are in your life…
The Son of a Poor Man PodcastBe Problem Aware (A Life of Brian episode)
Brian joins Tom for today's episode, and they talk about being problem aware. The longer you're in business, the quicker you'll spot the problems on the…
The Son of a Poor Man PodcastStart Your Business
Tom and Ty talk about the beginning steps of starting your side hustle or alternate business. They cover: Flying your own flag Being loyal to your day job…
The Son of a Poor Man PodcastStan Hartzheim - Double H Mortgage - Part II
Here's Part II of Tom's interview with Stan Hartzheim. In this episode, Stan gets into some of the community outreach he's involved in, and how it has helped…
The Son of a Poor Man PodcastDon't Count Your Chickens Before They Hatch
Tom and Ty talk about getting out ahead of your skis, and how that can be the downfall of a business, especially in the early days. Make sure to stay within…
The Son of a Poor Man PodcastStan Hartzheim - Double H Mortgage - Part I
This is the first of a two-part interview with Stan Hartzheim of Double H Morgage. Tom and Stan talk about a lot of really interesting financial stuff -- much…
The Son of a Poor Man PodcastAre you hungry?
Tom and Ty talk about hunger -- how hungry are you as a business owner? If you're not hungry enough, you could be passing up some opportunities to grow your…
The Son of a Poor Man PodcastNina Wajrowski - Bear Forestry
Tom talks with Nina Wajrowski, the owner and operator of Bear Forestry. Nina shares some of the challenges and successes she's had in her journey from being an…
The Son of a Poor Man PodcastGet your mojo back
Tom and Ty talk about why "mojo" is so important, and what to do to get it back if you feel yours has slipped away.
The Son of a Poor Man PodcastRace to Space
In this special episode of The Son of a Poor Man Podcast, Tom changes things up a bit to bring Tate Schrock back in, this time with a few friends, to talk…
The Son of a Poor Man PodcastPerceived Value
Tom and Ty talk about what the perceived value of your services are, and whether or not your customer sees that value. If they don't, you might have to ask…
The Son of a Poor Man PodcastWhat do we mean when we say 'bootstrapping'?
Tom and Ty talk about what they mean when they refer to "bootstrapping," and why they think it's the most effective and safest way to get a service-based…