Shows / The Shop Of Joy Podcast
The Shop Of Joy Podcast
Welcome to The Shop of Joy - Hosted by the award winning retail training expert Sam Bowden. This is a podcast that celebrates the heart and soul of retail. Whether you’re serving on the shop floor, leading a team, or simply someone who loves a brilliant customer moment, this space is for you. Each episode, we’ll explore how to turn your store into a joyful place - for your customers, your colleagues, and just as importantly...yourself.
Episodes
- The Shop Of Joy Podcast
The Three Secrets Of Customer Connection Via Video-call
On today’s podcast, we talk about how we can deeply connect with our customers via video call. With the rise of virtual shopping and the clamour for…
- The Shop Of Joy Podcast
5 CX Tips That Only Music Teaches You
Music is the great connector; it makes us cry, it makes us feel, and it makes us sing, but did you know it can help us give an unforgettable customer…
- The Shop Of Joy Podcast
Making Training Joyful - With Author And Trainer Lily Naadu Mensah
This episode, we are joined by the author of "Work Your Quirks" and founder of Lyncs Media - Lily Naadu Mensah. Lily sits down with Sam to discuss everything…
- The Shop Of Joy Podcast
Why Your Training Isn't Sticking (And What To Do)
Ever had an amazing and inspiring training session and then the very next week you wonder why none of the concepts have been put into action? We only…
- The Shop Of Joy Podcast
Closing Sales Using Customer Experience
No hard sells, no sales scripts. In this illuminating episode Sam discusses practical ways to close a sale whilst still keeping the customer experience…
- The Shop Of Joy Podcast
Energising Your Team Around Customer Experience
After the initial excitement of a training session fades, how do we ensure that we keep the team energised and focused on making the customer experience…
- The Shop Of Joy Podcast
Creating Virtual Customer Connections
In this much-requested episode, Sam discusses key ways to connect with your customers over the phone or via video call in order to create an unforgettable…
- The Shop Of Joy Podcast
5 Customer Experience Hacks For The New Year
In this episode, Sam runs through five key customer experience focuses for businesses in the new year. Easy to implement, simple to measure, and with an…
- The Shop Of Joy Podcast
Neela Prabhu - Customer Experience In Medicine, The Best Hangover Cures and Clarifying Genetic Immunity
In this episode we are thrilled to invite special Guest Neela Prabhu onto the podcast, a homeopath, an ex High street pharmacist, one of the top female…
- The Shop Of Joy Podcast
Patience & Playing The Long Game
Patience.... something we all want more of, but in this day and age of digital distractions and 'delivery on demand' it is something that can now seem in short…
- The Shop Of Joy Podcast
Lauretta Wright - The Power Of Storytelling, Self Development Books and The Joy Of Gratitude
In this inspiring episode Sam sits down with Lauretta Wright, the Founder and Editor In Chief of Life In Magazines to discuss all things customer experience…
- The Shop Of Joy Podcast
The Great Hospitality Heist - What Retail Can Steal From Resturants
The best restaurants leave a lasting impression - from the moment you walk in to the moment you leave they are palaces for unforgettable experiences. As…
- The Shop Of Joy Podcast
The Morning Routine For Retail Excellence
From powerful affirmations to planning the morning meeting...with 18 years of retail leadership experience, Sam explores the ideal morning routine to get the…
- The Shop Of Joy Podcast
The Superpowers Of Service
In this episode, we explore the 5 superpowers you need to create unforgettable customer experiences. Whether you’re a store manager, business owner, or sales…
- The Shop Of Joy Podcast
The Power and Pitfalls of Personalisation
In this increasingly disconnected digital age how do we create a personalised customer experience that doesn't feel intrusive, patronising or cliche? There is…
- The Shop Of Joy Podcast
Instant Rapport
LETS TALK RAPPORT! The one thing that can set you apart from your competitors, the one thing we all crave but are starved of in this modern digital world. Sam…
- The Shop Of Joy Podcast
The Power Of Follow Up
Follow up can be a dirty word amongst sales people, but it doesn't have to be! Great follow up is the bedrock of customer relationships, in this episode Sam…
- The Shop Of Joy Podcast
The Magic 7 Seconds
Why do the first seven seconds matter so much in the world of retail? How can me make those first seven seconds count to create an incredible customer…