Shows / One Step Better Podcast
One Step Better Podcast
Tune in for insight to help small business owners and their teams get One Step Better every day. You'll gain practical tools to help you improve processes and empower your team.
Episodes
- One Step Better Podcast
Conflict
Conflict, it's never easy, especially when it comes to having to let an employee go. Mike and Shelby discuss some of the best practices for having to have the…
One Step Better PodcastPPP Loan Round 2
Mike and Matt discuss what to expect from the Consolidated Appropriates Act of 2021 and how this will effect small business owners.
- One Step Better Podcast
Startup Story: Mary Grothe of House of Revenue
She's an entrepreneur, business strategist, author, podcaster, CEO, wife, mother, and thought leader. On this week's episode, Mary Grothe shares her journey to…
- One Step Better Podcast
Q&A: Get to Know Your Hosts
Get to know your hosts Matthew Patrick and Mike Shaeffer with fun Q&A questions! Have more questions or business topics you’d like to hear about? Leave us a…
- One Step Better Podcast
Startup Stories: Cary Rotter of Comfort Keepers
On this week's Startup Story, learn Cary Rotter's journey to start Comfort Keepers, leading provider of trusted in-home senior care and companion care in…
- One Step Better Podcast
Employee Spotlight: Mike Shaeffer
Get to know Mike Shaeffer, Patrick Accounting and Whirks' chief operating officer and podcast "host with the most!" Hear his journey from accounting to youth…
- One Step Better Podcast
Employee Spotlight: Shelby Betts
Get to know our Sales and Marketing Team Leader, Shelby Betts!
- One Step Better Podcast
Sales and Operations: Tips for a Harmonious Partnership
A smooth handoff between sales and operations is critical to the first impression your company makes. In this episode, you'll learn: Three things you have to…
- One Step Better Podcast
New Year Forecasting for 2021
How should the uncertainty of 2020 affect new year planning? What metrics do you need to focus on? How do you adapt a profit first mindset to ensure…
- One Step Better Podcast
Conflict Resolution
Conflict is inevitable, and so is addressing it. In this episode, special guest Greg Henderson, HRO Manager at Whirks, joins Mike Shaeffer to discuss the…
- One Step Better Podcast
Customer Feedback: You Have the Info - Now What?
Customer feedback can't just sit in an email. You've gathered lots of info, so now what? Last week, we talked about how to use employee feedback to add value…
- One Step Better Podcast
Customer Feedback: Using it to Add Value
Far too often, if we haven't heard a complaint from our customers, we think they're okay. However, you're missing critical insight that can help you improve…
- One Step Better Podcast
Employee Development: Small Business Best Practices
It can be challenging to find the balance between getting work done and giving your employees the time and budget to learn and expand their skillset…
One Step Better PodcastEmployee Engagement: Why it's important to make employees feel valued and ways to do so.
Employees are our most important asset. In this episode, Matt & Mike discuss different ways and things they do to keep employees engaged, motivated and front…
One Step Better PodcastEmployee Spotlight: Rick Bowers
Get to know our longest tenured employee, Rick Bowers. When planning to retire after an exciting career with some of the country's top brands, he became part…
One Step Better PodcastBurnout: How it Affects Everyone and How to Re-Charge
Even with the best balance between work and life, burnout can happen to anyone - especially small business owners. That's why we're having conversations with…
One Step Better PodcastHiring: Hungry, Humble and Smart
Decreasing employee turnover and increasing employee satisfaction all starts in the hiring process. When you’re a small business, every hire affects your…
One Step Better PodcastOne-on-Ones
One-on-ones have been part of our normal meeting rhythm for years. Hear Matt & Mike's tactical tips on how to maximize your communication in one-on-ones so…
One Step Better PodcastEmployee Spotlight: Greg Henderson, HRO Manager at Whirks
Get to know Greg Henderson, HRO Manager at Whirks! He is "bringing the human back to HR" and alleviating compliance worries for our clients during difficult…
One Step Better PodcastControlling Your Controllables
In this episode, we're talking all about restaurants. Steven Downer, Manager of Strategic Partnerships and restaurant industry guru, talks about the two…
One Step Better PodcastFOMO: Conquering the Fear of What You Don't Know
Shiny Object Syndrome can affect any business owner. No one wants to miss out, and the fear of "I-don't-know-what-I-don't-know" can create some anxiety. In…
One Step Better PodcastWork/Life Balance: Is it Attainable?
The golden idea of work/life balance. Is it possible? Is it attainable? Can it ever happen? Matt Patrick and Mike Shaeffer share different perspectives from…
One Step Better PodcastCommunication: To Be Unclear is to be Unkind
Whoever said communication is 50/50 was missing something. Communication is the lifeblood of small businesses and relationships in general. In this episode…
One Step Better PodcastChallenge It: Evaluating Your Processes
The status quo is never acceptable. One of the hallmarks of small business success is their ability to be agile and move quickly. You can't do that if you're…
One Step Better PodcastHandbooks: The Foundation of Trust and Transparency
Why is it important for small businesses to have a solid, reviewed, actually-looked-at handbook? Handbooks are a great starting place for any employer. It's a…
One Step Better PodcastGrowing a Small Business: Pitfalls, Opportunities and Emotions
Tune in to hear the conversations we’re having on a daily basis on all things business growth. Over the years, we’ve seen countless types of small businesses…
One Step Better PodcastWhy Small Business Owners Need Community
It’s easy to feel like you’re on an island as a business owner. But, having a lack of community can be dangerous for small business leaders. In this episode…
One Step Better PodcastStartup Stories: Alex Brandwein of Brandwein's Bagels
The journey of a small business owner and the passion behind what they do is our favorite kind of story. In this episode of the Startup Stories series, hear…
One Step Better PodcastDISC: Personality Tests in the Workplace
What is the DISC assessment and how do we use it in our organization? In this episode, you'll learn how personality profiles in the workplace can elevate…
One Step Better PodcastDefining Your WHY
Why WHY? Defining your company's purpose statement aligns your team on the direction the business is heading. In this episode, Matt Patrick and Mike Shaeffer…
One Step Better PodcastLeadership from the Second Chair Perspective
Second-chair leadership is a topic that's often overlooked in leadership circles. A crucial position to any business, this role operates under the umbrella of…
One Step Better PodcastChange is Hard: Leading a Small Business through Change
Change is inevitable for any business owner. As your company grows and technology changes, it's your job as a leader to help your team adjust and adapt. How do…
One Step Better PodcastStartup Stories: Defining Patrick Accounting's Core Values
Own it. Challenge it. Team First. Empathy for others. Passion for purpose. At Patrick Accounting, core values drive everything we do. In this episode, Matt…
One Step Better PodcastRemote Workforce: Adapting Your Leadership
Working from home is a trend that's here to stay. So, how do we adapt our leadership style to be most effective in this "new normal?" In this episode, we cover…
One Step Better PodcastSecond-Hat-HR: How to Streamline Employee-Related Tasks
In many small businesses, a team member who has a full-time job responsibility also picks up recruiting, onboarding, benefits and other employee-related tasks…