Shows / Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Welcome to Sorry, It's Discontinued — a podcast about the human side of retail.
Hosted by Hilary Nichols, a former luxury beauty manager with more than 25 years of experience in retail, beauty, and fragrance, this show explores the journeys, experiences, and stories that shape retail associates and the communities they serve.
Through conversations with retail associates, beauty advisors, fragrance specialists, makeup artists, freelancers, entrepreneurs, and retail professionals, we highlight…
Episodes
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Retail Customer Service Isn’t What It Used to Be
In this follow-up episode of Sorry, It’s Discontinued: Behind the Counter, Hilary takes a deeper look at how customer service in retail has evolved — from the…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Retail Customer Service Then & Now
In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary explores how customer service in retail has changed over the years — from the luxury…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Guided by Women, Shaped by Luxury Retail | Behind the Counter with Phaedra Thomas
In this episode of Sorry, It’s Discontinued, Hilary sits down with Phaedra to discuss her journey from growing up in Houston to building a successful career in…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
The Hidden Physical Toll of Retail Work
In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary explores the hidden physical health challenges retail workers often face behind the…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Break Time: Why Rest at Work Matters
In this episode of Sorry, It’s Discontinued, Hilary pulls back the curtain on the reality of retail workplace culture, sales pressure, and the struggle many…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
When Corporate Visits Miss the Mark in Retail
In this episode of Sorry, It’s Discontinued, Hilary explores the high-pressure world of retail store visits and the emotional impact they can have on employees…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
The Most Expensive Thing in Retail: Your Peace of Mind
Retail work is about far more than selling products. In this episode of Sorry, It’s Discontinued, Hilary explores the emotional and psychological toll retail…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Morning Meetings in Retail: Motivation or Misery
In this episode of Sorry, It’s Discontinued, Hilary dives into the reality of workplace culture in retail and the challenges employees and managers face behind…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
The Discontinued Lipstick: Why Beauty Lovers Get Emotional
What happens when your favorite lipstick shade suddenly disappears? In this episode of Sorry, It’s Discontinued, Hilary explores the emotional world of…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Professional Makeup Artist & Beauty Entrepreneur | Behind the Counter with Rhonda Jackson
In this episode of Sorry, It’s Discontinued, Hilary sits down with professional makeup artist Rhonda Jackson to discuss her incredible journey through the…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Beauty, Bravery & Glitter | Behind the Counter with Starr Alexander
In this episode of Sorry, It’s Discontinued, Hilary sits down with Starr Alexander, known in the drag community as Aurora Starr, to discuss her journey from a…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Compassion, Artistry & Luxury Retail | Behind the Counter with Oscar Lara
In this episode of Sorry, It’s Discontinued, Hilary sits down with Oscar Lara to talk about his journey through the luxury beauty industry and how a childhood…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Retail Security, Leadership & Law | Behind the Counter with Alexa Campbell
In this episode of Sorry, It’s Discontinued, Hilary sits down with Alexa Campbell to discuss her journey from her very first interview in retail to working in…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Luxury Beauty & Self-Advocacy | Behind the Counter with Jazmine Davon
In this episode of Sorry, It’s Discontinued, Hilary sits down with makeup artist and beauty professional Jazmine Davon to talk about her journey from New York…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
From Retail to Fashion, Millinery & Creativity | Behind the Counter with Philip Hannel
In this episode of Sorry, It’s Discontinued, Hilary sits down with Philip Hannel to talk about his journey from Buffalo, New York, to Texas and his unique path…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Fashion, Identity & Retail | Behind the Counter with Kenneth Keung
In this episode of Sorry, It’s Discontinued, Hilary sits down with Kenneth Keung to discuss his journey from Hong Kong to the United States and how culture…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Retail Royalty | Behind the Counter with Olga Reza
In this episode of Sorry, It’s Discontinued, Hilary sits down with Olga Reza to talk about her inspiring journey through the luxury beauty industry — from…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Hospitality, Retail & Hustle | Behind the Counter with Cole Hoang
In this episode of Sorry, It’s Discontinued, Hilary sits down with Cole Hoang to talk about his journey from moving to Houston from Vietnam at 16 years old to…
Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We LoveBeauty, Retail & Confidence | Behind the Counter with Jailyne Garza
In this episode of Sorry, It’s Discontinued, Hilary sits down with makeup artist Jailyne Garza to talk about her journey into the beauty industry — from early…
- Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
SID TRAILER
Trailer 💋Have a discontinued favorite or retail story? Share it with Hilary here! Support the show If you enjoyed this episode, please follow Sorry, It’s…