Latest / Sorry, It’s Discontinued: Celebrating the World of Retail, the Retail Associates Who Keep It Going, and the Stores and Brands We Love
Retail Customer Service Then & Now
In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary explores how customer service in retail has changed over the years — from the luxury department store experience of tea rooms, personal service, and unconditional returns to today’s world of virtual styling, curbside pickup, beauty events, and fast-paced retail expectations.
Hilary discusses the hidden pressures behind complimentary makeovers, spa services, and beauty appointments, while sharing honest insights into commission-based retail, customer expectations, no-shows, late arrivals, and the emotional labor retail…
The skinny
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