Shows / Seller Performance Solutions
Seller Performance Solutions
This is the definitive podcast that covers performance and policy teams from the perspective of a former Seller Performance team member, and former Amazon employee Chris McCabe. Leah McHugh nails down analysis of listing compliance violations and presents viable solutions to troubleshoot product takedowns. We created Seller Performance Solutions to help sellers better understand the inner workings of the team I worked on at Amazon, and to help 3rd party marketplace sellers cope with account and…
Episodes
Seller Performance SolutionsIf you can't dispute, you can't reinstate
Recently, there's been a significant uptick in suspensions on Amazon due to ASIN creation misuse, notably without the option for sellers to submit a plan of…
Seller Performance SolutionsNavigating Price Changes on Amazon with AZSellerKit
In the competitive world of Amazon selling, pricing strategies emerge as a critical factor that can significantly influence a seller's success. Companies like…
Seller Performance SolutionsHow to Fix Variations Not Merging Reviews
Amazon sellers are constantly navigating through a maze of challenges to ensure their products stand out on the platform. One issue consistently resurfaces to…
Seller Performance SolutionsAI vs The People
As online marketplaces evolve, the reliance on automated systems for compliance and product listing management has grown exponentially. Yet, this technological…
Seller Performance SolutionsTakeways from Prosper 2024
The Prosper Show 2024 in Las Vegas served as a melting pot for Amazon sellers, brand owners, and industry experts, coming together to exchange knowledge…
Seller Performance SolutionsHow to dispute restricted products with Seller Performance
Compliance on Amazon has always been a challenge. But lately, sellers are facing a new trend: restricted product suspensions morphing into full-blown account…
Seller Performance SolutionsYou aren't authorized to sell your own brand
Amazon sellers are encountering an increasing array of challenges when it comes to listing and selling their own products. A rising trend has been observed…
Seller Performance SolutionsWhen Amazon Sellers Should be Scared
It's time to debunk the prevalent myth of effortless success on Amazon. The misleading allure of quick gains can often overshadow the importance of building a…
Seller Performance SolutionsDo Your Job
One pressing issue currently surfacing is the increased difficulty in dealing with account health services. Many sellers have expressed frustration…
Seller Performance SolutionsConsultants Make Mistakes Too
Recently, there has been a growing concern over the mistakes made by consultants in the Amazon space, leading to significant financial losses, wasted time, and…
Seller Performance SolutionsLosing the Buy Box to Wrong Competitive External Prices
The start of 2024 has brought to light an intriguing issue for Amazon sellers: the flawed operation of Amazon's pricing algorithms. These algorithms…
Seller Performance SolutionsImportant Updates for 2024
As we begin 2024, we look back on the most popular topics discussed in the last year. Amazon experts Leah McHugh and Chris McCabe provide important updates for…
Seller Performance SolutionsWhen Amazon AI goes Wrong
The increasing reliance on artificial intelligence (AI) by major platforms like Amazon has introduced a series of complications, particularly in product…
Seller Performance SolutionsReporting Abusive ASIN Merges
ASIN merges, a technique initially used for legitimate catalog management, have evolved into a tactic used to manipulate product listings. In this episode…
Seller Performance SolutionsWhat do you do when Amazon Forgets that you're Reinstated?
In this chaotic final quarter of 2023, sellers are facing an unprecedented challenge with immediate resuspensions following reinstatements. Despite being…
Seller Performance SolutionsWhy is my product flagged as a pesticide?
There’s a lot of confusion around the seller community and in the general public about what exactly a pesticide is. Most people tend to think of chemical…
Seller Performance SolutionsBulletproof Your Amazon Listings Against Suspensions & Defect Claims in Q4
Recently, there’s been a noticeable uptick in listing suspensions particularly related to condition complaints—damaged, defective, used sold as new— triggering…
Seller Performance SolutionsSubmitting Amazon's Appeal Form Can Hurt Your Account
When engaging with Amazon's Seller Performance team, sellers must tread carefully. One pitfall many fall into is the checkbox appeals. While these forms might…
Seller Performance SolutionsQuestions you need to ask before using Supply Chain by Amazon
Amazon has recently introduced a service called "Supply Chain by Amazon." The program is Amazon's expansion into the logistics sector, aiming to provide more…
Seller Performance SolutionsPlease provide evidence that you did not violate policy
One of the pressing concerns for sellers in the Amazon ecosystem is the nuanced policy enforcement trends, especially in a peak selling season like Q4. In this…
Seller Performance SolutionsNavigating Amazon Misinformation & Understanding Policy Compliance
It's essential for Amazon sellers to understand the risks of following misguided or outdated advice. In this episode Chris and Leah unravel the enigma of…
Seller Performance SolutionsWhy Optimization Hacks Don’t Work, and What you Should do Instead
Prime Day is a highly anticipated event for Amazon sellers, but it's essential to approach it strategically to ensure long-term success on the platform. In…
Seller Performance SolutionsThe FTC says Amazon is a Monopoly- What that Means for Sellers
Yesterday the FTC along with 17 states initiated a lawsuit against Amazon, accusing the e-commerce giant of exploiting its marketplace dominance to…
Seller Performance SolutionsPreparing for Peak Season with Uncapped
The topic of accessing funds is crucial, especially as many sellers are gearing up for the bustling Q4 and the upcoming Prime Day. In this episode, Leah and…
Seller Performance SolutionsDealing with Attacks as we head into Q4
Q4 in the ecommerce world is a period of intense competition, especially on the Amazon marketplace. With increased sales opportunities, it's also the time…
Seller Performance SolutionsNavigating GS1 Standards to Safeguard Your Brand and Conquer Marketplace Challenges
GS1 plays a pivotal role in global commerce by providing standardized identification solutions like UPC barcodes that ensure product authenticity, streamline…
Seller Performance SolutionsRelisting is Not an Option
Strategies to boost sales and maintain product visibility are constantly evolving on Amazon, but there's been a concerning trend of consultants offering to…
Seller Performance SolutionsWhat Is and Isn't an Escalation?
One of the most critical aspects of handling Amazon seller performance challenges is escalations. It's your best bet at resolution when Amazon's teams aren't…
Seller Performance SolutionsDon’t Leave Money on the Table with Yoni Mazor
Gone are the days of quick hacks and shortcuts. Today, it's all about crafting a unique and differentiated experience that resonates with your target audience…
Seller Performance SolutionsYou're Only as Good as Your Worst Supplier
A wave of Amazon sellers have been suspended from the platform for unintentionally selling stolen goods. The sellers in question were unaware of their…
Seller Performance SolutionsNew Rules for Reviews
The recent FTC announcement proposed rules that aim to eliminate practices such as fake reviews, review hijacking, buying positive or negative reviews, and…
Seller Performance SolutionsProtect Yourself for Prime Day
Prime day is right around the corner, which means Amazon sellers need to be preparing themselves for the worst. In this episode, Chris and Leah delve into the…
Seller Performance SolutionsDon't Keep Waiting for Amazon Teams to Get Back to You
Many sellers have been told to wait for a response from Amazon, but waiting indefinitely may not be the best strategy. It's important to be proactive and…
Seller Performance SolutionsShould you Give Amazon your Manufacturer Info?
Amazon's requirements can often perplex sellers, and one common area of confusion lies in the sharing of manufacturer information. In this episode, Chris and…
Seller Performance SolutionsWhat you Need on Your Invoices
Invoice verification can be tricky business on Amazon. In this episode, Leah and Chris discuss the challenges faced by sellers when presenting invoices to…
Seller Performance SolutionsJust Because you Can, Doesn't Mean that you Should
In the fast-paced world of e-commerce, it's easy to get caught up in the desire for quick success and immediate results. Shortcuts or hacks that promise to…
Seller Performance SolutionsINFORM Consumers Act: What You Need to Know
Congress recently passed the INFORM Consumers Act, going into effect June 27th. What does this mean for Amazon sellers? In this episode, Chris and Leah give an…
Seller Performance SolutionsDocument Your Relationships
Documenting relationships is a crucial step when selling on Amazon that too many sellers skip. In this episode, Chris and Leah discuss how sellers can find…
Seller Performance SolutionsCorrecting Listing Content When Your ASIN is Restricted
Maximizing your success as an Amazon seller requires maneuvering through the complexities of listing corrections and suspensions. In this episode, Chris and…
Seller Performance SolutionsThe Dark Side of Infringement Complaints
False infringement claims can lead to serious consequences and may even result in legal action. In this episode, Chris and Leah discuss the negative…
Seller Performance Solutions72 Hours
Have you gotten the dreaded 72 hr warning from Amazon Account Health Services? In this Episode, Chris and Leah discuss the implications of this warning for…
Seller Performance SolutionsExtreme ASIN Merging
Question from an Amazon Seller: How should sellers approach the 'extreme merging' of a lot of ASINs together (which results in a single ASIN with a whole group…
Seller Performance SolutionsSelling on Amazon Japan with Gary Huang
For Amazon sellers, expanding into international marketplaces is a significant and indispensable step for the growth of your business. In this episode, we…
Seller Performance SolutionsGrowing Your Brand on Amaozn with Daniel Fernandez
Whether you're just starting out or looking to take your brand to the next level on Amazon, it's vital for you to understand your potential pain points and how…
Seller Performance SolutionsIs All Your Inventory Defective?
There's been a recent increase in Amazon sellers experiencing their inventory being declared defective and unsellable, resulting in sellers suddenly having…
Seller Performance SolutionsThe Best Amazon Ads Launch Strategy with Laura McCaul
PPC has always been the go-to strategy for launching products, but many sellers are hesitant to invest in it, instead opting for black hat tactics that…
Seller Performance SolutionsChanges to Compliance
Recently we have noticed an increase in issues with products being incorrectly identified and rejected by Amazon's compliance teams. In this episode Chris and…
Seller Performance SolutionsAmazon Seller Account Security
Having your account compromised is an issue that has unfortunately affected many Amazon sellers. In this episode, Chris and Leah will discuss different ways in…
Seller Performance SolutionsProblematic Products
When selling on Amazon, not all products are created equal. Sellers should be aware that if they keep having issues with a problematic product, it may not only…
Seller Performance SolutionsNew Year, New You: Amazon Seller Edition
As we kick off the new year, it's the perfect time to review and assess your account. In this episode, Chris and Leah discuss the importance of regularly…
Seller Performance SolutionsAmazon is Inconsistent
Amazon's enforcement teams are notoriously inconsistent. In this episode Chris and Leah explore the reasons behind this inconsistency and offer strategies for…
Seller Performance SolutionsNew Years Resolutions: Get Your Amazon Ads Ready for 2023 with Adam Mellott from BetterAMS
As the Holidays quickly approach, it's time to start gearing up your ads for 2023. In this episode we talk with Adam Mellott on what to expect and creating a…
Seller Performance SolutionsKeeping your Account Healthy in Q4
We're in the peak of Q4 which means Amazon sellers need to discover and fix problems with their account before Amazon does. In this episode Chris and Leah go…
Seller Performance SolutionsUnderstanding Counterfeits & Black Hat Attacks with Carrie Miller from Helium10
Every seller wants their product to be successful, but this comes with unforeseen distress from counterfeiters copying your product and shady competitors…
Seller Performance SolutionsMysterious Product Recalls
A lot of sellers have been receiving mysterious product recall messages from Amazon, when their product hasn't actually been recalled. The messaging states…
Seller Performance SolutionsPreparing for Black Hat Attacks with Norm Farrar
Black hat attacks are rampant during Black Friday/Cyber Monday. Chris McCabe talks with Norman Farrar about ongoing brand struggles with abusive attacks, what…
Seller Performance SolutionsCategory Approval Doesn't Equal Proof of Authenticity
Invoices previously accepted for ungating are getting rejected by Amazon for proof of authenticity, resulting in a withholding of funds, creating panic among…
Seller Performance SolutionsSuspected IP Complaints
Potential IP infringement has become a hot button topic recently. In this episode Chris and Leah discuss what to do if your account is flagged for a potential…
Seller Performance SolutionsToo Many Amazon Sellers Don't Take Safety Complaints Seriously
We are in the thick of Q4 and resolving safety complaints are a high priority for Amazon right now. In this episode, Chris and Leah discuss why you need to…
Seller Performance SolutionsMisusing Brand Registry
Did you know brand registry doesn't mean that you get to decide who lists your product on Amazon? We've recently seen an uptick of sellers falsely accusing…