Shows / The Tech Matchmaker
The Tech Matchmaker
The Tech Matchmaker Podcast is your go-to show for discovering the latest breakthroughs transforming the contact center industry. Hosted by Gina Gibson of Think Forward, each fast-paced, ten-minute episode spotlights the smartest, most innovative solutions designed to tackle real-world contact center challenges.
Whether you’re a tech leader searching for your next CCaaS solution, a decision-maker eager to stay ahead of the curve, or simply passionate about the future of customer experience…
Episodes
- The Tech Matchmaker
Is Your Business Actually Ready for AI? | The Tech Matchmaker Podcast w/ Christa Heibel
📅 Episode dropped today! In this extended episode of The Tech Matchmaker, host Gina Gibson welcomes Christa Heibel, founder of CH Consulting Group, to break…
- The Tech Matchmaker
Why Top Contact Centers Choose Mosaicx | The Tech Matchmaker Podcast w/ Brian Bremer & David Araiza
What does full-service really mean in the world of AI and CX? In this episode of The Tech Matchmaker, host Gina Gibson is joined by Brian Bremer and David…
- The Tech Matchmaker
Why Contact Centers Choose SingleComm | The Tech Matchmaker Podcast w/ guest Scott Swanson
🎉 The wait is over — our new episode of The Tech Matchmaker is live! Host Gina Gibson sits down with Scott Swanson, VP of Sales at SingleComm, to explore how…
- The Tech Matchmaker
How SymTrain Cut Agent Attrition from 50% to Single Digits | Tech Matchmaker Podcast w/ Dan McCann
New Episode: How AI Coaching Is Redefining Contact Center Training | Dan McCann, CEO of SymTrain What if AI could actually humanize your contact center…
- The Tech Matchmaker
Solving the Tech Stack Overload | Aaron Symbolik on Krista.ai’s AI Platform | The Tech Matchmaker
The Tech Matchmaker Podcast | Featuring Aaron Symbolik of Krista.ai In this episode, we’re joined by Aaron Symbolik, a tech industry veteran and executive at…
- The Tech Matchmaker
Cutting Through the AI Noise | Fred Stacey on What Really Matters in Tech | The Tech Matchmaker
The Tech Matchmaker Podcast | Featuring Fred Stacey of Cloud Tech Gurus In this episode, we chat with Fred Stacey, CEO of Cloud Tech Gurus, about navigating…
- The Tech Matchmaker
𝗧𝗲𝗰𝗵 𝗠𝗮𝘁𝗰𝗵𝗺𝗮𝗸𝗲𝗿 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 | 𝗙𝗲𝗮𝘁𝘂𝗿𝗶𝗻𝗴 𝗧𝗶𝗳𝗳𝗮𝗻𝘆 𝗢’𝗠𝗮𝗹𝗹𝗲𝘆
In this episode, we sit down with 𝗧𝗶𝗳𝗳𝗮𝗻𝘆 𝗢’𝗠𝗮𝗹𝗹𝗲𝘆 from 𝗦𝗮𝗻𝗮𝘀 to hear how their 𝘀𝗽𝗲𝗲𝗰𝗵 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 is transforming the contact center experience—for…
- The Tech Matchmaker
When a Good BPO Isn’t Good Enough | QMetrics x Five Star
Liz Subia from QMetrics and John Coulter from Five Star Solutions join The Tech Matchmaker for the first time together, though both have appeared on the show…
- The Tech Matchmaker
Why Analytics Matter More Than AI Hype | Dave Hoekstra on Workforce Engagement | The Tech Matchmaker
The Tech Matchmaker Podcast | Featuring Dave Hoekstra of Calabrio In this episode, we chat with Dave Hoekstra, Product Evangelist at Calabrio and host of the…