Why Analytics Matter More Than AI Hype | Dave Hoekstra on Workforce Engagement | The Tech Matchmaker
The Tech Matchmaker Podcast | Featuring Dave Hoekstra of Calabrio
In this episode, we chat with Dave Hoekstra, Product Evangelist at Calabrio and host of the Working Smarter podcast. He shares real-world insights on:
✨ What makes Calabrio stand out in a crowded WEM market
📊 Analytics that actually answer “Why did call volume spike yesterday?”
🤖 How AI supports real business value—not just buzz
📅 Reducing agent attrition with smarter scheduling
💬 Using sentiment data to drive agent wellness
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🎙 Host: Gina Gibson
🎧 Guest: Dave Hoekstra, Product Evangelist at Calabrio
👉 Learn more in the show…
The skinny
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