NPS, Contract Lawyers & Building "Elastic Capacity" with Jay Harrington
Jared explores a metric every law firm should track: NPS. Plus, we take a deep dive into the changing landscape of legal talent.
First, in the monologue, Jared breaks down the concept of NPS (Net Promoter Score). He explains how to categorize your clients into promoters, passives, and detractors to accurately gauge brand loyalty. He also delivers a harsh reality check: the average law firm has an NPS of 25, meaning clients view lawyers with the same enthusiasm as airlines and wireless carriers.
Next, Jared sits down with Jay Harrington, a Partner at Latitude Legal. Jay shares his incredible…
The skinny
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