Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / Stop Wasting Meetings: Qualify Before You Schedule
Transcript
- 0:00Hello and welcome to the show. Today's episode is going to be a
- 0:03noisy 1 because I am out and about to expect to hear some
- 0:06interruptions in the background. Now today I would like us to
- 0:09look at when is the right time to have a business meeting with
- 0:13the prospect. Now when we say prospect, we
- 0:15just mean somebody who might be interested in your product or
- 0:19your service and it looks as if man, this person might buy.
- 0:23Maybe we're trying to figure that out.
- 0:26So that's where prospect is someone who might be interested
- 0:28in your product or service and who is close to pulling the
- 0:31trigger. Now the reason why I want us to
- 0:33consider this question today is because some people jump the gun
- 0:37prematurely. You try and get the some people
- 0:42try to go for the meeting too early.
- 0:45Now anyway, the reason why I'm discussing this because I had an
- 0:50interaction recently with someone concerning my YouTube
- 0:54videos and then it just occurred to me that this person got the
- 0:57order of the sale wrong. This person was trying to call
- 1:00for the meeting prematurely and it means that it gives me the
- 1:04inkling that there are lots of you who are also in the same
- 1:07bucket. You're always trying to push for
- 1:08a meeting too early. So the lady in question saw my
- 1:13YouTube videos and started pitching me on her editing
- 1:16services to optimize my YouTube. And then she went straight and
- 1:20tried to book a meeting. Now, of course, I do not want
- 1:24the meeting because from my own end, I saw no value in the
- 1:28meeting. I didn't know any reason why I'm
- 1:30taking the meeting. There are a couple of
- 1:32fundamental and foundational things that we had not
- 1:34established before we even got to the point of a meeting.
- 1:37And so those are the things that we're going to explore in
- 1:40today's podcast episode. So the right time to have a
- 1:44meeting with the prospect is after you, the service provider.
- 1:47So in this case, the lady who does editing YouTube videos.
- 1:51So after you, the service provider, have done some
- 1:54qualification and discovery and have figured out if the person
- 1:58is interested, if there's a sense of urgency and if there's
- 2:01a sense and if there's a, a fit to both of you working together,
- 2:06you know, cultural fit. When I say cultural fit, I mean,
- 2:09you know that feeling like, you know, you feel as if you're
- 2:11going to vibe with this person because there's sometimes,
- 2:13especially when it comes to professional services, that
- 2:16somebody says the thing and the person is correct and you think
- 2:20this thing can work. But somehow you don't trust this
- 2:23person or somehow you don't like his vibe or you don't like a
- 2:25vibe. You know, all these sorts of
- 2:26things are important because if you're going to get the most
- 2:29qualified professional to work on this or to work on that, but
- 2:32then you guys don't really vibe. You know, these are the things
- 2:35that can affect the working relationship and the ultimate
- 2:37outcome at the end of the day. So now let me repeat and slow
- 2:40things down a little and define a couple of things.
- 2:43Now, remember I said the right time to have a meeting is after
- 2:47you have done some qualification and discovery, after you've
- 2:51figured out if they're interested, after you have
- 2:53figured out if there's a sense of urgency, and after if you've
- 2:57figured out if there is a fit between both of you.
- 3:00Now, qualification and discovery, is that part of the
- 3:03relationship where you're asking questions about the person,
- 3:06about the opportunity, about the vision they're working towards,
- 3:09or towards the problem that they're trying to solve.
- 3:12Because remember, I've said lots of times on the show that no
- 3:16matter what it is that you solve, you are either, sorry, I
- 3:19say solve, no matter what it is that you sell, you are either
- 3:22trying to solve a problem or you're trying to help somebody
- 3:24achieve a vision. So for the lady now who does
- 3:27YouTube videos, who's trying to talk to me, she's either trying
- 3:31to solve a problem, which is my YouTube videos are
- 3:33underperforming, or she's trying to help me achieve a vision.
- 3:38This is what I want my YouTube videos to look like and this is
- 3:40how I want my YouTube videos to perform.
- 3:43So it doesn't matter whatever business you're involved in,
- 3:46pick whatever term you like, but it's either problem or vision.
- 3:51So qualification and discovery is where you ask all of these
- 3:53questions. In asking all of these questions
- 3:56about the person, the vision, the problem they're trying to
- 3:58solve, their personal context, their business context, their
- 4:00business context, you're going to be able to figure out if this
- 4:03person is actually is interested in your brother or service.
- 4:06Because to be honest, I'm not really interested in YouTube
- 4:08optimization right now because for that, you've been listening
- 4:12to the show. You guys know that as far as I'm
- 4:14concerned, I'm writing this audio thing for as long as
- 4:17possible and I'm not paying attention to anything else, so
- 4:19I'm not interested. So if you're selling YouTube
- 4:23optimization and editing services and you're talking to
- 4:27someone who is clearly not interested in YouTube open
- 4:29optimization or interested in anything video related, truly,
- 4:33truly I say on TV, thou art wasting your time and you are
- 4:37wasting your time in a big way. You're better off leaving this
- 4:40person who is not interested and then looking for people who are
- 4:43already interested and then try and have the conversation with
- 4:46them and then try and close the deal with them.
- 4:48So qualification and discovery. It will help you figure out is
- 4:51this person even interested first?
- 4:54Then if the person is interested, we have
- 4:55conversations around timelines. That is where urgency comes in
- 4:59because some people are interested in YouTube
- 5:01optimization and YouTube editing and stuff like that, but maybe
- 5:05something I'll do next year so that maybe I'll do something
- 5:09next year. You, there's no sense of urgency
- 5:12there. You're trying to close the deal
- 5:13now. You're just wasting your time
- 5:14because as far as the person is concerned, like I'm interested,
- 5:18this thing is important, but you know what, my children are going
- 5:22to school okay and my wife wants to Jack bar this and this and
- 5:26that and that maybe like 2026. There's no urgency there.
- 5:31Chances of you closing that deal are slim.
- 5:34But then if somebody's interested and the person is
- 5:37saying hi, you know what? My videos are seriously
- 5:39underperforming. And this is my competitor.
- 5:42I saw that he went viral yesterday.
- 5:44And two months ago, another of my competitors went viral.
- 5:47And this is not that this person got viral.
- 5:49Me, I'm the only person in my sets.
- 5:51There's no going viral. You know, that kind of person
- 5:54has some sense of urgency around him or her.
- 5:56So the chances of closing that deal are high or higher.
- 6:01Then of course, there's the whole thing of fits, you know,
- 6:03do you guys vibe? You know, because there's some
- 6:05people that I meet, I meet and those people don't like my flow
- 6:08and the choices are I either change my flow, change my
- 6:13personality, or, you know, we just don't work together.
- 6:17By the way, I'm going to recommend that in those sorts of
- 6:20situations, just relax and stay you.
- 6:22Just be you because holding on trying to change personalities
- 6:25is confusing. After a while you forget who it
- 6:27is that you're supposed to be with which particular client and
- 6:30nothing is very confusing to just remain who you are.
- 6:33The best man sees you and is not feeling your vibe and doesn't
- 6:36like your flow. Just let them work our pass.
- 6:39You know the people that like you, people that dig you, the
- 6:41people that bad on you. You know you guys end up doing
- 6:44very good business together. So don't try to be don't try to
- 6:49be all things to all men. So yes, I know that that's what
- 6:52the apostle Paul said in Scripture.
- 6:53But you know, it's a different context and you know, it means
- 6:56something else. It just means taking a different
- 6:58approach. Even though it was remaining
- 7:00true to the gospel that he was trying to preach.
- 7:03But in business, when people say all things to all men, they
- 7:05usually mean like camouflage, chameleon and that sort of
- 7:08thing. So don't don't try and camel
- 7:12Leon, if I don't, don't try and camouflage, don't try and do
- 7:15anything. So just just stay you.
- 7:19So it is only after you've done all this qualification and
- 7:24discovery. Who is the person?
- 7:25What's the problem? What's the vision?
- 7:26Are they even interested? What's their timing like?
- 7:29Is there any sense of urgency? OK, is the person a correct guy?
- 7:32Is the person a Nokia babe? Does look like we can vibe.
- 7:35Then you can now say let's have a meeting, whether physical
- 7:38meeting or whether online meeting.
- 7:40Now some of you would even ask is that meeting even necessary?
- 7:43It depends. But for most of us who sell
- 7:45professional services, like the person who does YouTube videos
- 7:49and optimization, I say optimization.
- 7:51What is it again, YouTube videos, editing and optimizing.
- 7:56So for that sort of person, the meeting is necessary because
- 7:58it's at the meeting that you're going to be able to dig deeper
- 8:01and start asking specific questions.
- 8:03You know, which is your best performing video, which is your
- 8:05worst performing video? How well do you want this one to
- 8:08explore? Sorry to, to perform.
- 8:11OK, I think this might be the problem.
- 8:13That might be the problem. OK, Based on what we've
- 8:15discussed, if I understand correctly, I have this proposal
- 8:19for you, Option A, Option B, Option C, Anything could be
- 8:23between the option of this amount and then this amount.
- 8:25You get some feedback and then eventually you narrow down the
- 8:28proposal. So all those hardcore
- 8:31discussions are going to happen in the meeting.
- 8:33So for those of us who sell professional services, a meeting
- 8:35is necessary. Now, for those of you who sell
- 8:38human hair, a meeting might not be necessary.
- 8:41The person just calls. They want a Scandinavian human
- 8:44hair and they want it to be 102 inches.
- 8:46You either have it or you don't have it.
- 8:48You have it. OK, How much it is, you know,
- 8:50you send it. You can either do delivery or
- 8:53you can't do do delivery. And you know, it's that simple.
- 8:56That's if you sell commodities. However, it would help you if
- 9:00you introduce a meeting elements to it and try and do
- 9:04qualification and discovery and try and figure out their needs,
- 9:09their interests, you know, things like that because it's
- 9:12what will help you to now upsell in the future or sell other
- 9:17items or get the person to be a repeat customer.
- 9:20So if somebody just reaches out and says, look, I want
- 9:22Scandinavian human hair, 42 inches and I say yes, I have it.
- 9:25OK, I'm based in Abiucuta. Can you do delivery?
- 9:28No problem, we can do delivery. Delivery is 12,000.
- 9:33You guys argue back and forth, you now take 8K for delivery.
- 9:36You now put it in God is good motors.
- 9:37You send it off to them and then they take their human hair and
- 9:40then they leave. So good, you've closed the sale,
- 9:42but it was too transactional. So there's no room for repeat
- 9:46business and referrals because you didn't establish a
- 9:48relationship. So, but if you do all this and
- 9:53then maybe after you send it or before you send it, you get into
- 9:56that whole conversation. You're trying to figure out who
- 9:58they are, what their needs are. You know, whether this person is
- 10:02a working class babe or maybe she's an influencer or she's
- 10:05just a high flying chick. I mean, conversation just to try
- 10:08and figure out who this person is.
- 10:09What does she need this hair for?
- 10:11You know, stuff like just figure the person out.
- 10:14It is then that you'll be able to know enough about the person
- 10:16so that by the time the next set of hair comes in and you have
- 10:20hair from, not from Scandinavia, but this time you have hair from
- 10:23Mogadishu. You now know that, okay, based
- 10:25on the conversations I have with this babe, based on her style,
- 10:28based on her working needs or based on her social needs or
- 10:32whatever, Mogadishu hair would also be a good idea.
- 10:35And they can call up and say, Hey, babe, what's up?
- 10:37Remember Me? I'm the person that sold you
- 10:39Scandinavian hair, 42 inches. Oh yes, yes, I remember you had
- 10:42his business. Oh, business is very well, blah,
- 10:44blah, blah. We just got some new goods.
- 10:48And when I when I saw it, I thought about you.
- 10:50And, you know, I really, really think that this kind of thing is
- 10:54going to suit you, to emphasize your this, to emphasize your
- 10:57that and to highlight your this, highlight your that.
- 10:59And I really think that this will make you pop, make you
- 11:02slip, make you whatever, You know, for those of you who sell
- 11:04human hair, you know, the kind of just that you have say
- 11:07really. Mogadishu here.
- 11:09I've never heard of it before. And sure.
- 11:11Yeah, I understand. It's not well known.
- 11:13People don't really talk about it.
- 11:15But you know, if you're free, let's just have a quick Zoom
- 11:18meeting at 9:00 PM today. You know, I'll show, I'll show
- 11:24you and then we'll talk about it some more.
- 11:25You know, So in this case, since you're both in different cities,
- 11:29you're in Lagos, she's now built with her be able to set up a
- 11:31virtual meeting. But you can see how even for
- 11:34people that sell commodities, if you introduce this meeting
- 11:37aspect, it can help you to improve your business.
- 11:40But share those of us who sell services, like those of you who
- 11:43design billboards or those of you who do YouTube video
- 11:46optimization and editing. You know the meeting part is
- 11:50important and would help you close more deals.
- 11:53So that's why the meeting is necessary.
- 11:55The meeting allows us to explore proposals or presentations to
- 12:00get some feedback on which ideas are workable, and allows us
- 12:04allow us to come up with a convincing proposal at the end
- 12:06of the day. So let me see what else?
- 12:14OK, I lost my train of thought. I was there and so like I said,
- 12:21anyway, the reason why I brought this up two days ago of the lady
- 12:24who does YouTube videos editing and or whatnot trying to book a
- 12:27meeting with me. I'm not taking that meeting
- 12:29because there's no value on my own and I don't know the reason
- 12:32why I should take that meeting. So what should she have done
- 12:35instead of sending a broadcast message because this lady sent a
- 12:38broadcast message. Of course, I applied some of
- 12:40these things just because of Espirita call, you know, as per
- 12:43I'm a salesperson as well. So sometimes I respond, but best
- 12:48believe most people are not even responding.
- 12:50They will ignore or they will block or they will move to spam
- 12:53or move to some other thing. So I really think in this
- 12:58situation, if you're going to be cranking out those emails, it
- 13:02should be a problem based opener.
- 13:03Problem based openers will allow you to head straight into the
- 13:07meat of the matter. So instead of how doing the
- 13:10blanket thing and trying to sell her services, the first set of
- 13:14emails should have been something like all Congrats on
- 13:16your YouTube channel, I just noticed it blah blah blah.
- 13:20I like your stuff. Is there any particular YouTube
- 13:22growth strategy that you're working on?
- 13:24Question mark, leave it like that.
- 13:26Now that kind of e-mail, simple, straight to the point.
- 13:29Not a matter of this is me, this is my business.
- 13:32I've won so many awards. I've worked on X 1000 number of
- 13:35clients. These are the results I've done
- 13:36for them. Something something I can triple
- 13:39you or something I can get you to trend.
- 13:40If you're interested, click on the link now to book a meeting.
- 13:45No, no, no, no, that's not how you do it.
- 13:47Problem based opener, straight to the point.
- 13:50Congratulations on your new YouTube channel.
- 13:52I just saw it. Is there any particular YouTube
- 13:53strategy that you're working on, Question Mark, you do that kind
- 13:56of thing, some people will respond.
- 13:58Oh, thank you very much for your compliments about my YouTube
- 14:02channel. Yeah, I just started it new, but
- 14:04I'm not really thinking about anything in particular.
- 14:06Now you can see that in this case, you cannot enter into a
- 14:08conversation with this person and then try and figure out a
- 14:10whole bunch of stuff. Who are they?
- 14:12What's the business about? What are they working on?
- 14:14What is the problem? Where do they want the business
- 14:16to be at in the next 5 months, 10 years or whatever?
- 14:20Which videos are performing well?
- 14:21Which videos are not performing well?
- 14:23Are they interested in this thing?
- 14:24How soon are they thinking I'm working on it?
- 14:26Is this something that is just they're just curious about or is
- 14:29it something that they want to do urgently?
- 14:32When you're able to do all these sorts of things, you is then
- 14:35they can now say, oh, you know what?
- 14:37I think it makes sense for us to have a meeting and explore some
- 14:41some some specific proposals. I mean, what do you think?
- 14:44And for someone who has a sense of urgency to be yeah, sure,
- 14:46sure, sure. No problem.
- 14:48OK, I can be at your office by XYZ or should it be a Zoom
- 14:53meeting, I'm available for 8:00 PM or 10:00 PM.
- 14:55You know, you understand, you now start moving things forward
- 14:58in that particular way. So, but you can see it's simple,
- 15:02it's conversational and you started off based on using
- 15:07problem based off on us. So another way would be, oh,
- 15:10congratulations on our YouTube channel.
- 15:13I love your videos. I particularly like the video
- 15:15this, this, this where you said this, this, this and that that
- 15:17that the reason why you put that there is so that the people, the
- 15:20person feels like the message is personalized to them and it
- 15:24shows that you you take some sort of interest in them.
- 15:27So this is one way they can get people to respond to your
- 15:31messages. And then what was I I had a
- 15:34problem based opener. So since she's selling YouTube
- 15:37optimization. So this is the point where she
- 15:39might not ask. So have you considered YouTube
- 15:42optimization to grow your channel?
- 15:44Full stop. Leave it there.
- 15:47In that case, the message is now food for thought.
- 15:50Some people will ignore. No problem.
- 15:52Ignore the people who ignore. We'll get to that later.
- 15:55But for people who respond, can you see that you are now baiting
- 15:57them into a conversation that increases the chance for you to
- 16:00close the sale later? So please, let's stop this bad
- 16:03habit that we're going to craft some WhatsApp message or some
- 16:07e-mail that is 8 paragraphs long and people have to scroll,
- 16:11scroll, scroll. But then we just think that for
- 16:14some reason you send this thing and then people are just going
- 16:16to click through and then have a meeting or click through and
- 16:18then just close the sale. Let's stop thinking that these
- 16:22broadcast messages can sell on our behalf.
- 16:24Instead, let us use these broadcast messages and try and
- 16:27get people into a conversation. When we get to the conversation,
- 16:31let's try and know them. Let's try and figure out what
- 16:33problems they have where, what vision they have, what they're
- 16:37running from or where they're running to.
- 16:39And then we'll try and figure out if our product can help them
- 16:43solve that problem. And if it looks like it can and
- 16:45the person would like to exploit in more detail, then propose a
- 16:49meeting. In a meeting, you will not be
- 16:51able to go and start discussing some specific things.
- 16:55So start with the problem based opener and then then the e-mail.
- 16:59You can have some simple conversations about their
- 17:02YouTube strategy or what the overall mission is.
- 17:05You'll be able to ask whether they're interested, teaser,
- 17:07whether they're interested. You're going to be able to have
- 17:10that budgeting conversation, the bracketing conversation because
- 17:14I always say use a bracket. OK?
- 17:16Oh, Madam, based on what it is that we're talking about,
- 17:18typically spent people typically spend like, you know, 300 to 600
- 17:22K, you know, every month to, you know, on these kinds of
- 17:25strategies or these kind of strategies, you know, is this
- 17:27something that you're willing to invest in also, one moment.
- 17:31OK, phone call 0916. OK, I have a meeting for 9:45.
- 17:36OK, let me just wrap this up quickly.
- 17:38I was like, try I've lost my train of thought anyway, OK,
- 17:47it's bracketing. Yes.
- 17:48So you now have the bracketing conversation that most people
- 17:51typically spend between this and everything that.
- 17:53Is that the sort of thing you're willing to invest?
- 17:56If somebody has, if you've given somebody the bracket and they
- 17:58say, OK, yeah, that sounds just about right, that's the kind of
- 18:01money I am willing to invest or something.
- 18:03Now it makes sense to now start asking this person for a meeting
- 18:06because what's the point of calling somebody for a meeting
- 18:08who is not interested and who has unrealistic money
- 18:10expectations? You have just wasted your time
- 18:13setting up a meeting and you talk for 30-45 minutes, one hour
- 18:16with someone and the person was never even going to buy from you
- 18:19in the 1st place. So our time is precious.
- 18:21Let's try and preserve our time then.
- 18:24It's only after you've done all this.
- 18:26It looks like they're interested.
- 18:27It's something they're willing to explore.
- 18:28There's some sense of urgency and it looks like money
- 18:32expectations. It looks like they sense isn't
- 18:34that you can now answer. Oh OK, Madam Olga Bros, you
- 18:39know, sugar bar or Wesson, whoever.
- 18:44Yeah. Would you be open to have a
- 18:45meeting so that we can discuss some specific proposals so that
- 18:48we can see how this my product or my service can help you
- 18:51overcome XYZ challenge or can help you achieve ABC thing.
- 18:56So for people who are doing like this YouTube video lady, you
- 19:01guys are taking this thing, the order of sale that you guys are
- 19:04using is wrong. People are trying to do
- 19:07broadcast 1st and there from broadcast you go straight to
- 19:10close the sale or people are doing broadcast 1st and then
- 19:13from board broadcast you're trying to book a meeting, then a
- 19:15meeting, close the sale. I know that's not how that's not
- 19:18how it works is doable, but your response rate is going to be
- 19:22very, very low. So the right order and remember
- 19:26I'm talking about those of you who are trying to do broadcasts,
- 19:29all these broadcast messages. The right order is start with
- 19:31problem based opener. When they respond, you're trying
- 19:36to figure out how bad is the problem.
- 19:40Is this a problem that is worth solving?
- 19:42Because like I said, some people have a problem, but for them
- 19:44it's not worth solving. So for the guy who thinks yes, I
- 19:47want to optimize my YouTube strategy and everything, but
- 19:50right now, OK, my children are getting ready to go to school in
- 19:52Canada. My wife wants to Jack bar I just
- 19:56bought landing Guzapi. Maybe something I'll look at in
- 20:0020/26/2027 for the person. It's a problem yes, but YouTube
- 20:06right now is not a problem worth solving because as far as he's
- 20:08concerned he has much bigger problems on their hands.
- 20:11So trying to figure out is this a problem worth solving?
- 20:13Then we also need to have that conversation whether it will
- 20:15help them to achieve their goals.
- 20:20Because there's some people who like me, I really don't think
- 20:23YouTube optimization is going to help me achieve my goals right
- 20:25now. But anyway, this is a
- 20:26conversation that if me and the lady had been having in this, in
- 20:30an e-mail exchange back and forth, I might have now seen
- 20:32them. OK, maybe there's a need for me
- 20:35to have this meeting because there's something about YouTube
- 20:39optimization that I haven't considered that might help me
- 20:42achieve my business goals. And in that case, I'll be open
- 20:45to having the meeting. But you see, we should be having
- 20:47those conversations. Then of course, you now get to
- 20:50say, oh, typically it will require an investment of XYZ to
- 20:54ABC. You know, would you like to
- 20:56learn some more for the person who says, yes, I would like to
- 20:59learn some more than you Now set up the meeting so that you can
- 21:05explore proposals. So this is the right time and
- 21:09this is the proper order to have a meeting.
- 21:12Do no matter what business you're involved in, do not book
- 21:15a meeting with someone until you know who they are, what they're
- 21:19about, what they're running from where they're running to,
- 21:23whether they're interested in your product or your service.
- 21:25Whether there's a sense of urgency.
- 21:27Honestly just means no time crunch.
- 21:29Don't want to make a decision soon and whether there's a fit,
- 21:32whether you guys feel each other.
- 21:35It is only after you've done all this that then you go and hook
- 21:38up the meeting. Or else you will set up a
- 21:41meeting with someone like me who doesn't, who's not really
- 21:45interested, but sure, the person just wants to be polite and the
- 21:48person just doesn't know how to say no.
- 21:50And you have lots of people like that in your calendar who just
- 21:53took the meeting because they want to be kind or they want to
- 21:56be respectful or they want to be something.
- 21:58No, only book meetings with people who you know and you
- 22:03understand for sure that they're interested and that they're
- 22:06ready to take action anytime soon.
- 22:09And you guys are vibing, you guys are feeling each other.
- 22:12There's some rapport, there's a culture of it, and you know that
- 22:14you guys will work well together.
- 22:16If you fill up your days and fill up your calendar with
- 22:19meetings with these kinds of people, then the chances are
- 22:24that these can lead to very fruitful and very profitable
- 22:27business engagements for you. So let me just wrap it up here.
- 22:32So that's the thought process for everybody.
- 22:35So business consultants, that is your thought process.
- 22:37If you're an architect, this is how to do it.
- 22:40If you design billboards for people, this is how to do it.
- 22:43If you design websites for people, this is how to do it.
- 22:46If you sell human hair or baby diapers, you do not have to do
- 22:49this. But if you sell diapers, it
- 22:52would help that after you send the diaper or before you send
- 22:55it, you say, oh, how is your little one anyway?
- 22:58Oh, he's fine. Actually, He's a girl.
- 23:00Oh, sorry. Forgive me.
- 23:01Your daughter. How's, how's your daughter
- 23:03doing? Oh, she's very fine.
- 23:04Blah, blah, blah. Or what stage are you guys OK?
- 23:06You're at the crash stage. Yeah.
- 23:07How is she doing this and this and that and that?
- 23:09You're talking back and forth. Or when my baby was this, When
- 23:11my baby was that? You're building rapport.
- 23:13You're figuring out who they are.
- 23:14You're figuring out where they you know, the stage of life.
- 23:17You know, it's from all these conversations that you now know
- 23:19that OK, since madam's child is now starting crash and is
- 23:24between the age of this and this, Apart from diapers,
- 23:29they'll need baby wipes. Apart from baby wipes, they'll
- 23:31also need baby baby meal, you know, the one that you can just
- 23:36take and prepare by mixing hot water because they're starting
- 23:39crash. You know, this is is from these
- 23:40conversations, you'll now be able to know what you're cross
- 23:43selling, what you're upselling, building a relationship, getting
- 23:46the person to come back, buy more things and to buy different
- 23:49things. So if you sell human hair and
- 23:51baby diapers, you don't have to do this, but it would help as
- 23:54well. So that's it for today.
- 23:56Thank you very much for your time and attention.
- 23:58If you'd love to connect with me for a business audit or a
- 24:02strategy session, then the number to hit me up on is
- 24:0408064662140. The country code is +234.
- 24:10For those of you who are not Nigerian, that's my WhatsApp
- 24:12number as well. Then let's see what else.
- 24:16OK, connect with me on LinkedIn as well.
- 24:18The name to look for is Tavishima IED.
- 24:20Then I have a YouTube channel with the same name, Tavishima
- 24:23IED. Thanks for the time and
- 24:25attention. I'll catch you guys with the
- 24:26next episode and let me brush off for my next meeting in 15
- 24:29minutes. So I'll catch you guys.