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Better Teams Start With Better Transparency.
Overview
What actually makes a clinic memorable?
In this episode, Michael is joined by Jason from Body Logics to talk about how he has grown the business from a small sports massage setup into four clinics delivering around 1,500 appointments a month.
A big part of the conversation is about what happens beyond the treatment room.
Jason talks about why he openly shares the P&L with his team, how he links progression to performance and patient feedback, and why he wants every person in the clinic to understand how the business actually works.
They also get into patient experience, reviews…
The skinny
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