Latest / Scaling Up with Fexingo: How Small Businesses Become Mid-Market Companies
How a Pet Store Scaled to 30 Million Without a Website
In this episode of Scaling Up with Fexingo, Lucas and Luna explore the remarkable story of a pet supply store in Portland that grew from a single neighborhood shop to a $30 million regional powerhouse — without ever launching an e-commerce site. The secret? An obsessive focus on customer experience, a subscription model for consumables, and a distribution network that turned local delivery into a moat. Lucas breaks down the numbers: how $250 monthly subscription boxes for dog food and treats created predictable revenue, how their 'same-day delivery by bike' earned a 4.9-star average…
The skinny
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