Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / How to Sound Like a Real Person Instead of a Corporate Robot

Transcript

How to Sound Like a Real Person Instead of a Corporate Robot · Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint

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  Some of you like to say please kindly advise when talking to
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  customers, potential clients, stakeholders, you know,
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  partners, you know, things like that.
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  But it's not something that I would recommend, at least not
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  when you are in a selling situation.
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  Now people say please, kindly advise for different reasons,
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  sorry, excuse me. So a lot of times people say
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  please kindly advise because they're just trying to be
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  polite. Well, there are other ways of
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  being polite, especially when you're sending a, an e-mail
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  instead of using words that are just fillers and words that
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  don't really mean anything. Now, sometimes people say,
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  please, kindly advise because of clarity.
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  They're trying to put the ball in the other person's court.
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  They want the other person to know that you're like, look,
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  I've done my own. So now it's over to you.
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  If this sale is going to move through, if this transaction is
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  going to move through, if this relationship is going to move
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  any forward in any way, then you know the ball is now on your
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  court. So please kindly advise.
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  Now another reason why people say please kindly advise is, you
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  know, it's just a habit because we've all grown up in Niger and
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  you know, for those of us who have finished school and I've
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  worked in one of two places, you know, you just, you see it
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  everywhere. You know your girl will say
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  please kindly advise. Your line manager says please
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  kindly advise. And then after a while you just
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  pick up the habit. And when you're sending messages
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  to people, you tell them please kindly advise.
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  But before I continue, I need to point out one thing anyway, at
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  least for those of you who like English or who are grammatically
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  minded, you know, when you say please and kindly, you know that
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  it's kind of redundant because kindly do so, so, so, and so,
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  and please do so, so, and so, you know, kind of means the same
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  thing. So it's kind of redundant.
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  So even if you're not going to stop doing that for any other
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  reason, stop doing it because it's redundant.
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  Now, some of you are now going to ask, OK, so if I can't say,
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  please kindly advise in my messaging, then what am I
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  supposed to do? OK, I'm going to provide an
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  answer today. This is what you're supposed to
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  do. Now remember that this is a
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  sales podcast and every single thing that we talk about over
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  here is built around how we can move the relationship further,
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  move the conversation, the conversation further because
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  we're trying to, we're trying to sell, we're trying to get people
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  to buy something. So First off, what I'm monetary
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  to do is avoid all these formal sounding phrases.
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  Excuse me, because we're trying to sell.
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  And the more conversational we are, the better.
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  I repeat, you're trying to sell something.
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  The more conversational you are, the more you sound like a human
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  being, the better. So don't say, please kindly
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  advise because you're sounding very, you're sounding very
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  formal, very corporate. So avoid the corporate talk, be
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  conversational, best let me say beep semi formal, sound less
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  corporate and don't use any kind of jargon because it's not
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  helping your case because you're trying to sell.
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  And in the beginning people are uptight.
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  What we're trying to do is we're trying to bring the temperature
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  down so that we can have a conversation with someone from
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  one human being to another. But there are other ways that
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  you can be polite and you can put the ball back in the other
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  person's court to let them know that, look, I've done my own
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  thing, I've done my own, I've done my own part.
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  Now over to you so, so saying, please kindly advise.
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  You can just tell the person that, look, I'd appreciate your
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  thoughts on so, so, so, and so. It's clear that now the ball is
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  in the other person's court. You've said over the proposal.
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  Instead of saying please kindly advise on something, something,
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  something you said over the proposal and say, I'd appreciate
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  your thoughts on section 123. Can you share your thoughts on
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  blah blah blah instead of saying please kindly advise.
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  Or for those of you who are trying to get the ball moving,
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  that's why you're saying please kindly advise.
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  You can just come out and ask the person what do you think we
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  should do next? What would you like for us to do
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  next? Although me, I'm in favour of
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  being more proactive, so I prefer to tell people so I don't
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  send over something. I say please kindly advise.
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  I send over the thing and then I say, OK, good.
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  If we're in agreement on this, this, this, I propose that what
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  we should do next is you see, that's how you flip it back into
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  the other person's court. Can you share your feedback on
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  when you're available? Can you get back to me on?
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  Do you have any updates on XYZ? Is there anything else we need
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  from my end before we move forward?
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  What do you think about so, so, so and so?
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  Let me know what works for you. You know, these are the things
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  that we can use that sound more conversational and are better
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  than. Please kindly advise.
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  Now of course, the reason why we're looking at this today is
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  because currently coaching someone who is a salesperson and
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  you know, this is just one of her things that she has
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  inherited. You know every single WhatsApp
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  message, please kindly advise e-mail please kindly advise,
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  please kindly advise. So summary, please kindly
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  advise. It's kind of redundant.
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  No point in saying it because please and kindly kind of mean
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  the same thing. So even if you insist on being
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  please kindly advise, I remove 1.
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  You can say kindly advise or please advise.
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  But in my own opinion, let's not sound too formal.
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  Remove all the formal stuff. Let's be conversational or let's
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  be SEM semi formal. Let's not be too corporate.
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  Let's avoid anything that sounds like jargon.
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  And if this is about putting the ball in the other person's
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  court, I would ask you to come over to my own side and do the
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  more proactive thing. And you tell the other person,
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  hello, OK, I've sent over the proposal.
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  If we're in agreement with one 2-3 and four 5-6, then I would
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  propose that the next step is blah, blah, blah, blah, blah, as
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  in put it to the other person and put it well and put the ball
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  in other person's court. But then please kindly advise.
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  And it's a bit redundant and to be honest, I doubt people see
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  these things anyway. When they say please kindly
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  advise you just say you know what, I'll get back to it later.
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  So yeah, that's it. If you'd love to connect with
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  me, you can call me, send me a text message or a WhatsApp
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  message on the 080646621400. If you also want to join my
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  WhatsApp channel, you can send me a text message on the same
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  number 08064662140 and I'll hook you up.
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  So that's all for today. Thank you very much for your
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  time and attention. I'll be in touch.
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  Well then, sorry about the audio quality.
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  I'm just recording straight into my phone today.
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  I'm not using the whole microphone thing because to be
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  frank, I'm tired of setting up. It can be a hassle just when you
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  want to make a quick recording. Yeah, so that's it.
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  I'll catch you guys some other time.