Service Operations Not Lineups (Shannon Vander Meulen and Jamie Schneiderman)
In this episode, Jamie welcomes Shannon Vander Meulen, founder of WaitWell, to discuss the evolution of service operations and the innovative solutions that emerged during the pandemic. Shannon shares the WaitWell journey, transitioning from running a registry office to developing a robust service operations platform that optimizes customer experiences. The conversation explores the benefits of listening to customers, the challenges of balancing customer requests with product vision, and the importance of human connections in a digital world. Whether you’re a tech entrepreneur, service…
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