Episode 14 - Why Nobody Loves Motor Insurance (and How to Fix It)
In episode fourteen, Lloyd Overton is flying solo in the host seat, and is joined by special guest Steven Loudwill - a 30-year insurance and reinsurance veteran and former motor insurer CEO - to talk about his new venture, the Icoco Club, and why motor insurance is so overdue a makeover.
Steve is refreshingly honest about the problem: motor insurance is an intangible product - you are buying a promise - that customers rarely value and insurers often lose money on, inside a fragmented, structurally challenged market. He shares the catalyst for change, including a shocking motorway accident…
The skinny
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