Episode 12 - The Ladder of Partnership: Customer Success and Responsible AI at ICE-Tech
In episode twelve, hosts Elliott Draga and Lloyd Overton are joined by Joe Wood, a new member of the ICE-Tech team, recently arrived in an account management role focused on supporting existing clients. Joe shares his route into insurtech and his early impressions from behind the curtain at ICE-Tech.
Joe traces a path from a law degree into insurance broking and then insurtech, where client management has been the constant thread. He and the hosts explore what has stood out since he joined - the breadth of the ICE platform across policy and claims, its configurability from motor and home to…
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