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The Inside View: Learnings From A Practice Manager
Overview
This episode takes a different angle. Instead of hearing from another clinic owner, Michael talks to someone who sees the business from the other side of the desk.
Michael sits down with Anne-Kathrin Heuer, a practice manager who has worked in private physiotherapy clinics since 2020. They discuss what really happens behind the scenes, what patients say when the clinicians aren't listening, and why so many clinic owners struggle to let their managers actually manage.
They start with pricing. Anne explains why her first clinic spent years debating a move away from charging more for…
The skinny
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