Shows / Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services Analysis
Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent…
Episodes
Business of Tech: Daily MSP News & IT Services AnalysisWed Dec 22 2021: Renewals will be big in 2022, Security, and the Q4 Diversity Report
Three things to know today ISG says renewals are big next year More security news AND The Q4 Diversity Report Want to get the show on your podcast app or get…
Business of Tech: Daily MSP News & IT Services AnalysisTue Dec 21 2021: Forrester with news for the Fed, IT leaders speak, and Microsoft right to repair
Three things to know today Forrester tells the Fed how it did on customer experience IT leaders say they’re undervalued AND Microsoft’s right to repair change…
Business of Tech: Daily MSP News & IT Services AnalysisMon Dec 20 2021: Decreasing revenues and increasing costs in 2022, plus third Log4J vulnerability
Two things to know today A coming decrease in revenue and increase in cost for 2022 AND A third Log4J vulnerability. Want to get the show on your podcast app…
Business of Tech: Daily MSP News & IT Services AnalysisAuthor Jennifer Brown discusses DEI initiatives in small companies
A conversation with Jennifer Brown, whose new book Beyond Diversity: 12 Non-Obvious Ways To Build A More Inclusive World hit bookshelves on November 9. How to…
Business of Tech: Daily MSP News & IT Services AnalysisFri Dec 17 2021: MSPs react to supply chain attacks, CMMC, and Rural Broadband Business
Two things to know today MSPs response to supply chain attacks, plus CMMC moves forward AND The Commerce Secretary talks rural broadband Cisco Partner Program…
Business of Tech: Daily MSP News & IT Services AnalysisThu Dec 16 2021: New data on phishing, the Internet Association, and more hybrid work
Three things to know today New data on users and phishing – and it’s not what you think The Internet Associations’ demise AND Who wants that hybrid work? Want…
Business of Tech: Daily MSP News & IT Services AnalysisWed Dec 15 2021: Customer Experience EO, Second Log4J vulnerability & Cyberinsurance stats
Three things to know today The new EO focused on customer experiences A second Log4J vulnerability AND Cyberinsurance stats from annual study This is the…
Business of Tech: Daily MSP News & IT Services AnalysisTue Dec 14 2021: Log4Shell could be the worst yet (and it's impact on trust), plus holiday parties and zoom fatigue
Two things to know today Log4Shell could be the worst yet, and the impact on trust AND Holiday parties and zoom fatigue, as workers still don’t want to go back…
Business of Tech: Daily MSP News & IT Services AnalysisMon Dec 13 2021: Log4Shell, AWS post-mortem, and Cloud Adoption
Three things to know today Let’s talk Log4Shell, which hit over the weekend AWS tells us what happened with that outage AND O’Reilly asked about Cloud Adoption…
Business of Tech: Daily MSP News & IT Services AnalysisJason Beal on Regulation, Compliance, the cloud, and how he would build an IT services company
A discussion with Jason Beal of AvePoint. What is coming for regulation, for compliance, the cloud, and what would he build in an IT services company. What's…
Business of Tech: Daily MSP News & IT Services AnalysisFri Dec 10 2021: Consultancy around world of work a scam?, and impact of employee surveillance
Two things to know today The data around the changing world of work asks is this all a scam? AND What surveillance of employees does to morale Want to get the…
Business of Tech: Daily MSP News & IT Services AnalysisThu Dec 9 2021: The cyber criminal justice system, Amazon's new top secret region, and online population numbers
Three things to know today Cyber criminals have their own justice system Amazon’s new top-secret region AND How many people are online? Want to get the show on…
Business of Tech: Daily MSP News & IT Services AnalysisWed Dec 8 2021: All about that AWS outage, Microsoft's price increase, and the House and Senate moves
Three things to know today Tuesday's AWS outage and the impact on providers Microsoft's upcoming price increase for 365 spreads louder AND Updates on the…
Business of Tech: Daily MSP News & IT Services AnalysisTue Dec 7 2021: The Jobs report, breaches, and Marriott's breach data reported to the SEC
Three things to know today An IT services review of the jobs report A round of significant breaches to review AND Marriott's cyber breach spending reported to…
Business of Tech: Daily MSP News & IT Services AnalysisMon Dec 6 2021: Ingram Micro's three trends for 2022, US Cyber Command acknowledges military action
Two things to know today Ingram Micro weighs in with three trends for next year AND US Cyber Command acknowledges military action on ransomware Want to get the…
Business of Tech: Daily MSP News & IT Services AnalysisFri Dec 3 2021: An insider job at Ubiquiti, Apple's new Hardware as a Service, and Microsoft's standalone Teams
Three things to know today An insider job at Ubiquiti, plus new creative attacks Apple’s new Hardware as a Service offering AND Microsoft releases a standalone…
Business of Tech: Daily MSP News & IT Services AnalysisThu Dec 2 2021: Aussie workers give insight, and AI regulations in the UK and EU and the US impact
Two things to know today What lessons from Aussie workers around mental health can we learn AND AI regulations from the UK and EU progress, and the potential…
Business of Tech: Daily MSP News & IT Services AnalysisWed Dec 1 2021: Skills and data gaps, Private 5G from Amazon, and SMB's unaware of cyber insurance
Three things to know today A skills and data gap opportunity Private 5G is a thing now, thanks to Amazon AND How many SMBs even know about cyber insurance?…
Business of Tech: Daily MSP News & IT Services AnalysisTue Nov 30 2021: Customers more at risk with cyber insurance and a potential privacy move
Two things to know today Customers are a greater target with insurance and the lifestyles of the rich and hackers AND A potential move on privacy laws from the…
Business of Tech: Daily MSP News & IT Services AnalysisMon Nov 29 2021: Employees lengthen holiday travel, are disconnect from the boss, and have a security gap - why we care
One theme, three areas Employees lengthen holiday travel… Have a different view of stress than their boss Don’t have the education on security. AND why we care…
Business of Tech: Daily MSP News & IT Services AnalysisThe MSP Tools Space 2021 Review - What I Tell Investors
2021 has brought several moves in the MSP tools space that make the landscape different. Let’s discuss what those moves mean for the space in this episode of…
Business of Tech: Daily MSP News & IT Services AnalysisWed Nov 24 2021: ConnectWise's Bot controversy, JEDI becomes JWCC, and employees isolation
Three things to know today ConnectWise's bot controversy has providers unnerved JEDI becomes JWCC - and includes new cloud bidders AND Entry level employees…
Business of Tech: Daily MSP News & IT Services AnalysisTue Nov 23 2021: Ransomware warnings & focus, and will iPhone customers repair their phones?
Two things to know today The long holiday weekend brings warnings of profitable ransomware AND Will iPhone customers repair their phones? Want to get the show…
Business of Tech: Daily MSP News & IT Services AnalysisMon Nov 22 2021: Apple says ok to talk wages, Americans focus less on work, and insurance coverage and premiums
Three things to know today Apple says it’s ok to talk about wages at work Americans are less focused on work overall AND Insurance coverage halves, premiums…
Business of Tech: Daily MSP News & IT Services AnalysisIs Work from home bad for MSPs? Ravi Ramharak on Mental Health
A conversation with Ravi Ramharak of MSP Corp, addressing mental health for MSPs. Is working from home bad? Intro, who is Ravi? Why does burnout resonate for…
Business of Tech: Daily MSP News & IT Services AnalysisFri Nov 19 2021: What is RoR, is a ticket based approach antiquated, and broadband second order impacts
Three things to know today The RoR ratio, and why you care Is the Traditional, ticket-based approach antiquated? AND Broadband access’s second order impact…
Business of Tech: Daily MSP News & IT Services AnalysisThu Nov 18 2021: Apple reverses course, and the culture of blame in security problems
Two things to know today Apple reverses course on Right to Repair AND Cultures of blame and fear are part of the ransomware problem Want to get the show on…
Business of Tech: Daily MSP News & IT Services AnalysisWed Nov 17 2021: CompTIA's 2022 Outlook, Tech vs Traditional SMBs, and HP's new offering
Two things to know today CompTIA’s outlook coupled with Tech vs Traditional SMBs AND HP’s new service offering Want to get the show on your podcast app, or get…
Business of Tech: Daily MSP News & IT Services AnalysisTue Nov 16 2021: the coming Cloud SaaS domination, and an employee perk led by Portugal
Two things to know today All the stats pointing more towards Cloud SaaS domination AND A new Portuguese law gives ideas for employee perks Want to get the show…
Business of Tech: Daily MSP News & IT Services AnalysisMon Nov 15 2021: FBI Breached, and Gartner says how fast we're getting to cloud first
Two things to know today The FBI breached and start sending emails out with legit headers AND Gartner shows how fast we’re getting to cloud first. Want to get…
Business of Tech: Daily MSP News & IT Services AnalysisWhat should I do next? An MSP owner asks for advice
A question from a listener. “What does a 25 year outsourced IT/MSP veteran business owner do after their “done/burned out” with their business? My context is…
Business of Tech: Daily MSP News & IT Services AnalysisFri Nov 12 2021: Russian Mercenaries, the DoD & Comic Books, plus getting IT to the front line.
Two things to know today What do Russian Mercenaries, the DoD and comic books have in common? AND How does IT move from headquarters to the front line? Want to…
Business of Tech: Daily MSP News & IT Services AnalysisThu Nov 11 2021: What broadband is in the infrastructure bill, and Apple and ConnectWise's big moves in management offerings
Two things to know today What America got in the infrastructure bill AND Apple and ConnectWise make moves in the management space Want to get the show on your…
Business of Tech: Daily MSP News & IT Services AnalysisWed Nov 10 2021: IT's seat at the table brings scrutiny, Microsoft's Windows 11 SE challenge, and gifts keeping employees?
Three things to know today IT's seat at the table brings new scrutiny Microsoft takes on Chromebook with Windows 11 SE AND Can a gift help with retention for…
Business of Tech: Daily MSP News & IT Services AnalysisTue Nov 9 2021: Ransomware arrests post Kaseya, the Senate looks at MSPs, and the metaverse
Three things to know today The US government moves on ransomware.. and includes arrests The MSP definition the Senate is considering AND The metaverse: do we…
Business of Tech: Daily MSP News & IT Services AnalysisMon Nov 8 2021: Hybrid work brings services upside, cloud spending and pricing adoption, and Microsoft's carrot and stick
Three things to know today Hybrid work brings software money and even more services upside Cloud spending and a look at pricing adoption AND Microsoft’s carrot…
Business of Tech: Daily MSP News & IT Services AnalysisCould Seal Team Six Stop Ransomware?
I’m revisiting my thinking on talking about cyber security. I want to reframe the discussion. I’ve talked about the use of language around cybersecurity. This…
Business of Tech: Daily MSP News & IT Services AnalysisThur Nov 4 2021: FBI warnings on M&A and DDoS, plus two product moves predict MSP disruption
Two things to know today Government warnings on ransomware and vulnerabilities plus arrests AND What two product moves say about MSP disruption Want to get the…
Business of Tech: Daily MSP News & IT Services AnalysisWed Nov 3 2021: Managed Employee Experience Services, Chromebook saturation, and Google IT support certs
Three things to know today Managed Employee Experience Services – is that the next thing? Chromebook saturation achieved? AND Google expands certification…
Business of Tech: Daily MSP News & IT Services AnalysisTue Nov 2 2021: Signal reveals key details of warrants, and employee burnout & work life balance
Two things to know today Signal reveals key details of police warrants AND Employee burnout coupled with work life balance stats Want to get the show on your…
Business of Tech: Daily MSP News & IT Services AnalysisMon Nov 1 2021: 2022 Tech Predictions, plus the US Copyright office makes a key change
Two things to know today Forrester’s 2022 Tech Predictions AND The US Copyright Office makes changes we care about Want to get the show on your podcast app, or…
Business of Tech: Daily MSP News & IT Services AnalysisFri Oct 29 2021: The Bureau of Cyberspace as N. Korea hits IT supply chain, 5G via marketplace, and is your company ethical?
Three things to know today The Bureau of Cyberspace is coming as North Korea attacks the IT supply chain 5G IoT comes via marketplaces AND Is your company…
Business of Tech: Daily MSP News & IT Services AnalysisThu Oct 28 2021: IT jobs interest surges while providers lag, Australia privacy moves and Cisco's ecosystem for WebEx
Three things to know today IT Jobs interest surges while providers lag on capabilities Australia looks to expand privacy AND Cisco’s ecosystem move for WebEx…
Business of Tech: Daily MSP News & IT Services AnalysisWed Oct 27 2021: Nobelium hacks MSPs, and Pay and benefits movements as quitting jobs continues
Two things to know today Nobelium is hacking IT service providers and MSPs AND Pay up, but not benefits, as quitting jobs continues Want to get the show on…
Business of Tech: Daily MSP News & IT Services AnalysisTue Oct 26 2021: The trust divide among IT, the FTC eyes ISPs, and following the money
Three things to know today The large trust divide among IT providers A solid sense of the FTC's interest in ISPs AND How to follow the money within orgs, as…
Business of Tech: Daily MSP News & IT Services AnalysisMon Oct 25 2021: REvil hacked, Groove Responds in escalation, and the growing employer/employee divide
Two things to know today REvil hacked, Groove responds, as cybercriminals bulk up AND The further growing divide between employers and employees Want to get…
Business of Tech: Daily MSP News & IT Services AnalysisFri Oct 22 2021: Government moves on security with holiday treats impacted, and tech figures out dispersed work
Two things to know today The government bureaucracy changes abound as a holiday treat is impacted AND The deluge of features as tech figures out dispersed work…
Business of Tech: Daily MSP News & IT Services AnalysisThu Oct 21 2021: Worker dissatisfaction as we hit a tipping point, and a small business cloud on the horizon?
Two things to know today Worker dissatisfaction grows as the economy hits a tipping point AND Is a small business cloud on the horizon? Want to get the show on…
Business of Tech: Daily MSP News & IT Services AnalysisWed Oct 20 2021: Data from Gartner's Symposium, and WhatsApp's impact on communications
Two things to know today Data coming out of the Gartner Symposium AND WhatsApp’s impact on Brazil, and a perspective on Shadow IT Want to get the show on your…
Business of Tech: Daily MSP News & IT Services AnalysisTue Oct 19 2021: TV, Telco, and Food Breaches tell us what, and what is a Technology Solutions Brokerage?
Two things to know today TV, Telco and Food Breaches, oh my! AND Technology Solutions Brokerage replacing what outdated term? Want to get the show on your…
Business of Tech: Daily MSP News & IT Services AnalysisMon Oct 18 2021: The insight that isn't about waste, and the coming marketplace threat and opportunity
Two things to know today The missed headline of the data – it’s not waste, and instead…. AND What one company’s investment round tells us about marketplaces…
Business of Tech: Daily MSP News & IT Services AnalysisStarting an SMB today for the future -- and what MSPs can learn
I’ve previously commented on what I would do if I was starting an MSP, and how I would adapt one, and how I might choose different tools… But I wanted to take…
Business of Tech: Daily MSP News & IT Services AnalysisFri Oct 15 2021: Sizes of software audits, IT services, and Managed Services; NDAs; and a coming disruption in the MSP market?
Three things to know today Market sizes: software audits, IT services, and managed services California's push on NDAs as part of the larger trend AND Coming…
Business of Tech: Daily MSP News & IT Services AnalysisThu Oct 14 2021: Small business recovery data, plus pay disparity and broadband insights
Two things to know today Small Business Recovery -- prices, pay, and labor all at play AND Broadband and pay disparity insights Want to get the show on your…
Business of Tech: Daily MSP News & IT Services AnalysisWed Oct 13 2021: Large attack surfaces & spending up, office parties, and Microsoft's right to repair change
Three things to know today Spending up on security amidst White House meetings and large attack surfaces What will office parties look like? AND Microsoft…
Business of Tech: Daily MSP News & IT Services AnalysisTue Oct 12 2021: Worker and job data asks what's next, and uncertainty for the future plagues SMBs
Two things to know today Jobs data, worker sentiment, and filling the gaps - what's next? AND The uncertainty of the future for SMBs with a new pace of change…
Business of Tech: Daily MSP News & IT Services AnalysisWindows 11 reluctance - and why it's bad for MSPs and IT Services Providers
I thought the Windows 11 rollout would get a lot of traditional hoopla. When it didn’t, I started looking into why, and what I found is not good news for…
Business of Tech: Daily MSP News & IT Services AnalysisFri Oct 8 2021: Bandwidth & Cloud growth, United Airline's mandates spur hiring, and the financial hit to Bandwidth.com
Three things to know today Bandwidth & Cloud growth -- and are they in opposition? United Airline's lesson from issuing mandates AND The financial hit to…
Business of Tech: Daily MSP News & IT Services AnalysisThu Oct 7 2021: Twitch's breach, mandatory 2FA, and Microsoft's 20% premium costs
Two things to know today Twitch's breach, the government's moves, and 2FA for all AND Microsoft's 20% premium for monthly billing under fire Want to get the…
Business of Tech: Daily MSP News & IT Services AnalysisWed Oct 6 2021: Cloud consumption up but trust down, and the divide between employer and employee
Two things to know today Increase in cloud consumption couples with decrease in technology trust AND What teachers teach us, and the divide between employer…