Shows / The Digital Patient
Episodes
- The Digital Patient
189: HonorHealth’s CMIO Dr. Craig Norquist: What the Healthcare C-Suite can learn from the Navy, Where AI Agents best fit in Healthcare, and How being a Clinician-Patient exposes Healthcare Inequities
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Craig Norquist, CMIO at…
- The Digital Patient
188: UW Health’s Dr. Joel Gordon and Stacy Rasmussen: Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, and Measuring ROI with Rigor for AI Scribes
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Joel Gordon (CMIO, UW…
- The Digital Patient
187: Niagara Health’s CIO Sonali Kohli: Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, and Success with Digital Care Journeys for Remote Surgical Monitoring
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sonali Kohli, EVP, Digital…
- The Digital Patient
186: SE Health’s CDO Robert Slepin: Implementing EHRs Globally, Strategic Recommendations for EHR Companies, and Keys to Mitigate Risk with Large-Scale Digital Transformation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robert Slepin, Chief Digital…
- The Digital Patient
185: Cedars-Sinai’s Dr. Shoma Desai: Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, and Understanding Customer Acquisition Costs to Sustain Innovation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Shoma Desai, Executive…
- The Digital Patient
184: AMDIS 2025 Recap: What's so Magical about Ojai, Why Healthcare's Biggest Risk may be Adopting AI Too Slowly and Sharing our Secret Sauce for Patient Engagement
On this special episode of The Digital Patient, we recap Josh’s recent trip to the AMDIS conference in Ojai, California. Josh shares highlights from his…
- The Digital Patient
183: Veteran CIO/CDO Dr. Alistair Erskine: Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Alistair Erskine, veteran…
- The Digital Patient
182: NYU Langone Health's Dr. Jonah Feldman: Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, and Does Your EHR Respect you?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Jonah Feldman, Medical…
- The Digital Patient
181: NYU Langone Health’s Dr. Devin Mann: GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, and Balancing Short & Long-term Strategy with AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Devin Mann, Strategic…
- The Digital Patient
180: Endeavor Health's Justin Brueck: The Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, and Embedding Genomics into Patient Care
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Justin Brueck, System Vice…
- The Digital Patient
179: Froedtert Health’s Dr. Brad Crotty: What Startups Get Wrong with Health Systems, Using Qualitative Data to Learn why Tech Isn’t Working, and Should Health Systems Still Have Venture Arms in 2025?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bradley Crotty, Chief…
- The Digital Patient
178: UVA Health’s CMIO Dr. Andrew Markowski: Why AI Models Succeed or Fail, the Standardization Myth, and How to Increase Your Sphere of Influence For Better Change Management
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Andrew Markowski, CMIO at…
- The Digital Patient
177: Epic XGM Debrief: Uber Surge Pricing, Making History as the 1st Vendors to Exhibit at XGM, Accelerating Care Companion and the Best Conference Food in Healthcare
On this special edition of The Digital Patient, Josh and Alan unpack their experience attending Epic’s XGM Conference. Representing SeamlessMD, the first Epic…
- The Digital Patient
176: Stanford Health Care’s Dr. Mike Pfeffer: Why we Shouldn't Always Want "Human in the Loop" for AI, Why Prediction Models are Only as Useful as the Problems they Solve & How AI Scribes Must Evolve
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Pfeffer, Chief…
- The Digital Patient
175: Geisinger’s CMIO Dr. Ben Hohmuth: Why Human Connection will address Burnout more than Tech, the Future of Clinical AI Copilots, and Why Solely Optimizing Tech Won’t Eliminate In-Basket Overload
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ben Hohmuth, CMIO at…
- The Digital Patient
174: LifeBridge Health’s CIO/CDO Tressa Springmann: The Economics of AI, How to Move Quickly with AI Governance, and Beekeeping as a Healthcare Leadership Metaphor
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Tressa Springmann, Chief…
- The Digital Patient
173: Emory Healthcare’s CMIO Dr. Nitu Kashyap: Scaling AI Scribes System-Wide, Training the Next Generation of Clinicians to use AI, and Making CDS Work in 5 Seconds or Less
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nitu Kashyap, CMIO at Emory…
- The Digital Patient
172: U of Rochester’s Dr. Michael Hasselberg & Catholic Health’s Michael Mainiero: Why Most AI Pitches Fail, Startup Red Flags, and the One Word That Will Get You Blacklisted from Health Systems
On this dual-guest episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael…
- The Digital Patient
171: UofU’s Laura Marquez: Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, and How Patients are the Most Underutilized Care Team Members
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Laura Marquez, Sr. Director for…
- The Digital Patient
170: HIMSS 2025 Debrief: Riding the Epic Banana, The "Cream Incident", and Revealing the Most Provocative Ideas we Heard
In this special solo episode of The Digital Patient, Josh and Alan recap their experience at HIMSS 2025 in Las Vegas—from the most provocative ideas they heard…
- The Digital Patient
169: Allegheny Health Network’s Joey Seliski & Dr. James Solava: Piloting 3 AI Scribes at Once, Reducing Friction for Clinicians to Use AI, and Rethinking Medical Education in the World of AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Joey Seliski, Director…
- The Digital Patient
168: ViVE 2025 Debrief: AI Hype vs Reality, What Are Ambient Scribe Vendors Actually Building Next, and Was it Really Worth Going To?
In this special solo episode of The Digital Patient, Josh and Alan recap their experience at ViVE 2025 in Nashville—from key takeaways on AI’s growing pains to…
- The Digital Patient
167: UChicago Medicine’s CMIO Dr. Sachin Shah: Why Clinicians Must Stay in the Driver’s Seat of AI, The Risk of De-Skilling Clinicians with AI Documentation, and Tackling Digital Health Equity
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sachin D. Shah, Chief…
- The Digital Patient
166: Memorial Healthcare System’s CDIO Jeffrey Sturman: Getting the Right Sponsorship Early to Scale Digital Health, Balancing Innovation with Keeping the Lights on, and The Promise of Digital Twins
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jeffrey Sturman, Chief Digital…
- The Digital Patient
165: UnityPoint Health’s Regional CMIO Dr. Jon Senkler: The ideal Clinical AI Co-Pilot, Why AI is like a Scalpel that can help or harm, and How Ambient AI Reduces in-the-moment Cognitive Burden
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana chat with Dr. Jon Senkler, Regional CMIO at…
- The Digital Patient
164: NYU Langone Health's CMIO Dr. Paul Testa: How being a Lawyer made him a Different Type of CMIO, NYU's Approach to Generative AI, and Shifting the EHR from Inputs to Outputs in the Next Decade
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Paul Testa, CMIO at NYU…
- The Digital Patient
163: MetroHealth’s Chief Health AI Officer Dr. Yasir Tarabichi: How to Succeed with AI Sepsis Models (where others failed), Using AI to Fix Broken Processes, and Why Informatics Should Lead AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Yasir Tarabichi…
- The Digital Patient
162: UCHealth’s Dr. Richard Zane: Eliminating Pilotitis, Balancing Innovation with Financial Realities, and Simplifying Clinical Workflows Before Adding AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Richard Zane…
- The Digital Patient
161: City of Hope’s Associate CMIO Dr. Finly Zachariah: AI for Palliative Care, Gaps in Palliative Care Today and Spinning Out a Startup From a Hospital to Solve Them
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Finly Zachariah…
- The Digital Patient
160: Inova Health’s CMO Dr. Neeta Goel: Using Tech to Scale Depression Screenings Across the Health System, Eliminating Low-Value Care, and Does Charging for MyChart Messages Work?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Neeta Goel, Chief…
- The Digital Patient
159: Hennepin Healthcare’s Brian Imdieke: From Human to AI Scribes, How to Optimize Clinician Adoption with AI, and Bridging Innovation Gaps in Safety Net Hospitals
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Brian Imdieke…
- The Digital Patient
158: UPMC’s CMIO Dr. Rob Bart: What CMIOs Can Learn From Working at Health IT Vendors, Reducing Bias with AI, and Building Context-Aware Decision Support
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Rob Bart, CMIO at…
- The Digital Patient
157: Virtua Health’s Dr. Tarun Kapoor: Why ‘Top of License’ Is ‘Top of Burnout’, What Healthcare Can Learn from Netflix About Digital Transformation, and Adapting to the Quadruple Storm in Healthcare
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Tarun Kapoor…
- The Digital Patient
156: KLAS Research’s Adam Cherrington: What Healthcare Can Learn from the DMV, The Power of Patient Voice, and Red Flags and Green Flags for Patient-Centric Vendors
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Adam Cherrington, VP…
- The Digital Patient
155: Ochsner Health’s CMIO Dr. Louis Jeansonne: Pioneering Draft AI Responses for Patient Messages, The Potential of AI-powered Surgical Robots, and What it Takes to Achieve Epic 10 Gold Stars
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Louis Jeansonne…
- The Digital Patient
154: UChicago’s CMIO, Dr. Kai Kao: Using Simulations to Design the Optimal Hospital at Home, Elevating Clinician AI Literacy, and Calculating ROI for Hospital at Home
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Cheng-Kai Kao…
- The Digital Patient
153: Endeavor Health's Dr. Nirav Shah: AI-Driven SDoH Insights, Identifying Domestic Violence with NLP, and Is There Such a Thing as Too Much Data?
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Nirav Shah…
- The Digital Patient
152: Bon Secours Mercy's Dr. Mark Townsend: Why Project Owners Must Have Skin in the Game for New Tech, Navigating Mission Creep with AI, and Why “Situational Awareness” Prevents Innovation Failure
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Mark Townsend…
- The Digital Patient
151: SSM Health’s CMIO: Dr. Ann Cappellari: A call to preserve the art of medicine, How to bridge the value of Tech when clinical ROI doesn't align with business ROI, and more
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Ann Cappellari…
- The Digital Patient
150: Yale’s CHIO Dr. Allen Hsiao: Why AI draft responses to patient portal messages have underwhelmed so far, Using AI scribes in the ED, and How to use MyChart for Equitable Research Participation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Allen Hsiao, Chief…
- The Digital Patient
149: CHA’s CMIO and Shift’s Co-Founder, Dr. Hannah Galvin: Equitable Interoperability, Making AI Scribes Work for Pediatrics, and Building National Standards for Data Segmentation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Hannah Galvin…
- The Digital Patient
148: Becker's Health IT conference recap: Most provocative ideas we heard, podcast guest cameos, Putting vendors in the dungeon, and are we really OK moving to the Hyatt?
In this special episode of The Digital Patient, hosts Alan Sardana and Dr. Joshua Liu reflect on their time at Becker’s 9th Annual Health IT + Digital Health +…
- The Digital Patient
147: Northwestern Medicine’s Director of Innovation, Kali Arduini Ihde: Scaling AI Scribes, Launching a Start Up Accelerator, and Creating a Safe Space for Innovation
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Kali Arduini Ihde…
- The Digital Patient
146: NerdMDs Co-founder & Heidi Health CMO Dr. Adam Carewe: What actually happened at Kaiser Permanente w/ AI Scribes, How CMIOs think about Vendor Selection, Problems Old Culture Orgs face w New Tech
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Adam Carewe…
- The Digital Patient
145: Duke’s Chief Analytics & Medical Information Officer, Dr. Armando Bedoya: How Nutrition Labels Can De-Risk AI, Understanding Behavioral Economics for AI Adoption, Alleviating Admin Burden with AI
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Armando Bedoya…
- The Digital Patient
144: UK HealthCare's CMIO, Dr. Romil Chadha: Building Solutions on Paper First, When to Introduce Friction vs. Automation, and Why Too Many Measures Can Hurt Healthcare
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Romil Chadha…
- The Digital Patient
143: The Guthrie Clinic’s CDO, Terri Couts: Phishing Your Own Staff to Improve Cybersecurity, Why AI is a Tool and Not The Whole Solution, and Focusing on Solving Root Problems
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Terri Couts, Chief…
- The Digital Patient
142: MUSC's Enterprise CDTO, Crystal Broj: Launching Emily—MUSC's AI Patient Access Phone System, Using RPA for Preventative Care, and Embracing Imperfect Pilots for Practical Improvements
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Crystal Broj…
- The Digital Patient
141: Northern Light Health's System CMIO, Dr. Michael Ross: How AI will improve eConsults w/ contextual summarization, Talking with Medical Assistants to determine physician fit for AI Scribes & more
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Michael Ross…
- The Digital Patient
140: CoxHealth’s Summer Blackerby and Gina Ellerbee: Launching a Virtual Nursing Pilot in 9 Days, Scaling Beyond the Pilot, and Shifting From Task-Based Workflows to Patient-Centered Collaboration
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Summer Blackerby…
- The Digital Patient
139: UCSD's CCIO, Dr. Christopher Longhurst: Pioneering AI-generated patient message drafts, Why implementation will make or break your innovation & Bridging the gap between AI performance & outcomes
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Christopher…
- The Digital Patient
138: UVM's Drs. McEntee & Stinnett-Donnelly: Assessing AI Scribes via Crossover Comparison, Why AI needs more Patient Safety Research before use on Clinical Care, and How to Sunset Old Tech Processes
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Rachel McEntee…
- The Digital Patient
137: Advocate's Innovation Advisor, Colleen Hole: Deep Dive on Hospital at Home: Navigating Regulatory Challenges, Dealing w/ Misaligned Incentives, Improving Patient, Caregiver & Clinician Wellbeing
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Colleen Hole, Strategy…
- The Digital Patient
136: UI Health’s CMIO, Dr. David Chestek: Why AI Scribes will never have 100% clinician adoption, How to pick representative user groups for health tech pilots, and Why wearables pose a problem
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. David Chestek…
- The Digital Patient
135: Baptist Memorial's CMIO, Dr. Jake Lancaster: Adapting How You Talk About AI to Get Stakeholder Adoption, Saving Nurses Time Without Tech, and Exploring Systemic Healthcare Issues Through Fiction
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jake Lancaster…
- The Digital Patient
134: UMass Memorial Health Care’s CQO & CCIO, Dr. Eric Alper: Strategies for Scaling Hospital at Home, Exploring the Intersection of Informatics and Quality, and How Incentives Drive Patient Care
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Eric Alper, Chief…
- The Digital Patient
133: Memorial Healthcare System's CMIO, Dr. Jennifer Goldman: Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, and Mastering Change Management in a WFH Environment
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jennifer Goldman…
- The Digital Patient
132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Rebecca Mishuris…
- The Digital Patient
131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, and more
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Jennifer MacGregor…
- The Digital Patient
130: IU Health’s CMIO, Dr. Emily Webber: Mastering AI Governance, Harnessing Listening as a Superpower, and Bridging the Tech and Healthcare Cultures
On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Emily Webber…