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Phone Tap: Family Togetherness Plan · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's Brook and Jeffrey in the morning. And in today's
• 0:01
  Speaker 1: phone tap, we call a woman who put in a
• 0:03
  Speaker 1: request to add her mom's cell phone onto her wireless plan.
• 0:07
  Speaker 2: We my husband's entire family, his sister, then Schnauzer that
• 0:15
  Speaker 2: has a cell phone on.
• 0:16
  Speaker 1: Okay, personal trauma aside. That should be an easy request, right, Yeah,
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  Speaker 1: that's all she wants. But nowadays cell phone carriers have
• 0:25
  Speaker 1: a special way of making even the most simple tasks
• 0:28
  Speaker 1: extremely complicated. And that's what we aim to do. Just
• 0:33
  Speaker 1: make up a bunch of names and features that don't
• 0:35
  Speaker 1: really exist, along with our favorite hold music chicken Banana. Yeah,
• 0:40
  Speaker 1: mix that in. You've got a recipe for a top
• 0:42
  Speaker 1: quality phone Tapa. It's coming up right now, Broking Jeffreys
• 0:47
  Speaker 1: phone taps on the twenties. Hello, Hi, this is Rusty
• 0:53
  Speaker 1: calling from wireless. Is this Marissa? Yes, it is hi Marissa.
• 0:59
  Speaker 1: I'm reaching out because our records show that you've requested
• 1:01
  Speaker 1: to add another person to your account. Yeah.
• 1:05
  Speaker 2: I want to start like a new plan that has
• 1:07
  Speaker 2: me and my mom on it.
• 1:08
  Speaker 1: Got it? Okay, I can handle that for you right
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  Speaker 1: now over the phone, No problem.
• 1:12
  Speaker 2: Great.
• 1:13
  Speaker 1: So, since you're looking to add a second line, you
• 1:16
  Speaker 1: will need to upgrade to one of our family packages.
• 1:20
  Speaker 2: Okay, I just want to make sure it's the simplest,
• 1:22
  Speaker 2: most basic one just for her and me.
• 1:24
  Speaker 1: I can do that. So our basic package is the
• 1:26
  Speaker 1: Family Together Plan. So if you do go with that,
• 1:30
  Speaker 1: you're going to end up paying double for two basic packages.
• 1:32
  Speaker 1: Is that what you want?
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  Speaker 2: Why would I pay the double? I just want one
• 1:36
  Speaker 2: basic package for me and my mom exactly.
• 1:38
  Speaker 1: That's what I figured. So I think the perfect solution
• 1:40
  Speaker 1: for you would be the Family Harmony package that gives
• 1:43
  Speaker 1: you one thousand anytime minutes unlimited, night or day, night
• 1:48
  Speaker 1: being even days and days being odd days.
• 1:51
  Speaker 2: I just want the most basic I said.
• 1:53
  Speaker 1: Yeah, that's what I'm telling you.
• 1:55
  Speaker 2: What with the Harmony and the odd and even I
• 1:58
  Speaker 2: don't need any of that. That doesn't make sense.
• 2:00
  Speaker 1: No, I know it sounds it can sound confusing. There's
• 2:03
  Speaker 1: actually a chart of our family plan offerings here in
• 2:05
  Speaker 1: the store. It makes it really easy to understand. I
• 2:08
  Speaker 1: wish you could see it.
• 2:09
  Speaker 2: I don't want to deal with charts either.
• 2:11
  Speaker 1: I guess well, I can have you sketch it out
• 2:12
  Speaker 1: if you're good at taking instructions. It'll make it really
• 2:14
  Speaker 1: clear what, I just make it easy.
• 2:17
  Speaker 2: All I want is a basic plan for my mom
• 2:20
  Speaker 2: and me. Just whatever, the simplest, cheapest one, got it.
• 2:23
  Speaker 1: You know what, I'm going to take care of you
• 2:25
  Speaker 1: and we're going to go with the take care of
• 2:27
  Speaker 1: you together family togetherness?
• 2:30
  Speaker 2: Are you just making up these names? I mean, what
• 2:32
  Speaker 2: are you talking about? It's a basic.
• 2:34
  Speaker 1: Plan, that is the basic take care of you together,
• 2:37
  Speaker 1: family Togetherness plan. Whatever.
• 2:40
  Speaker 2: Fine, I don't need to hear about it, just simple, simple, Okay.
• 2:43
  Speaker 1: You don't want to hear about the premium option of
• 2:45
  Speaker 1: family Togetherness with Family Unity Plus.
• 2:48
  Speaker 2: No, I don't want semium. I want basic.
• 2:51
  Speaker 1: Okay.
• 2:51
  Speaker 2: So you're so hard to understand.
• 2:53
  Speaker 1: So you're opting out of texting.
• 2:55
  Speaker 2: You're telling me that your family Togetherness plan doesn't even
• 2:58
  Speaker 2: have texting.
• 3:00
  Speaker 1: That's correct.
• 3:01
  Speaker 2: Why don't you just call it the no texting plan?
• 3:03
  Speaker 2: Then that would make it easier to understand.
• 3:05
  Speaker 1: Actually, I'm going to make a note of that. My
• 3:07
  Speaker 1: supervisor might give me a bonus if I suggest that
• 3:10
  Speaker 1: to him.
• 3:10
  Speaker 2: Oh my god, I don't care. Cand you just sign
• 3:13
  Speaker 2: me up for this already?
• 3:14
  Speaker 1: Yes, I'm sorry. So, just to confirm you wanted two
• 3:17
  Speaker 1: of the take care of you together, family.
• 3:18
  Speaker 2: Together, with one basic plan for me and my mom?
• 3:22
  Speaker 2: Why are you not understanding this?
• 3:24
  Speaker 1: The two lines on the take care of you together
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  Speaker 1: with rollover texting in five.
• 3:30
  Speaker 2: Fine, it's just whatever, the most basic. I don't want
• 3:32
  Speaker 2: to pay extra rate.
• 3:34
  Speaker 1: Got it? Okay? And all will look at this. Because
• 3:37
  Speaker 1: of that purchase with you and your mom, you do
• 3:40
  Speaker 1: get complimentary hold tunes included with both phones.
• 3:44
  Speaker 2: I don't care about that.
• 3:46
  Speaker 1: It is a pretty sweet feature.
• 3:47
  Speaker 2: Can we just move this along? How much is the
• 3:50
  Speaker 2: total cost?
• 3:51
  Speaker 1: Actually, I need to go to a different computer for that.
• 3:54
  Speaker 2: Why don't you just get it together? Wasting my time?
• 3:57
  Speaker 1: I do apologize, man, I'm going to put you on
• 3:59
  Speaker 1: my whole tune real quick.
• 4:11
  Speaker 2: Are you there?
• 4:12
  Speaker 1: I'm sorry about that. So the other computer isn't working.
• 4:16
  Speaker 2: Oh my god, of course it isn't.
• 4:18
  Speaker 1: Yeah, so I probably need to tell you now that
• 4:21
  Speaker 1: I don't really work at the cell phone store. Yeah.
• 4:27
  Speaker 1: I actually work for a radio show called Brook and
• 4:29
  Speaker 1: Jeffrey in the morning. My name is jeff and we're
• 4:31
  Speaker 1: doing a phone tap on you.
• 4:33
  Speaker 2: Oh my god, I'm so sorry. I thought I was
• 4:36
  Speaker 2: losing my mind.
• 4:38
  Speaker 1: Your husband, Chris set you up for it. He said
• 4:41
  Speaker 1: that you and your mom are trying to get on
• 4:42
  Speaker 1: a cell phone playing together, and he thought it was
• 4:44
  Speaker 1: a good chance to mess with you.
• 4:46
  Speaker 2: Yeah. Well, I guess he was right.
• 4:49
  Speaker 1: I can't believe you didn't want to hear about our
• 4:51
  Speaker 1: whole tunes. You could have been the best hold music
• 4:54
  Speaker 1: in the world.
• 4:55
  Speaker 2: That was like the four most frustrating minutes of my life.
• 4:58
  Speaker 1: You're right, I should put you on hold more chicken.
• 5:03
  Speaker 2: Oh my god, so weird, spoken Jeffrey's phone taps on
• 5:09
  Speaker 2: the twenties,