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Three Patient Complaints That Almost Derailed My CEO Goals | E329
Three Patient Complaints That Almost Derailed My CEO Goals | E329
Highlights from this episode :
Three Patient Complaints That Almost Derailed My CEO Goals (00:40)
Closing Thought: It's All About Perspective (16:24)
I’ve been working on developing leaders and getting out of the middle of everything, then three patient complaints made me want to walk in and take control again. In this week's episode I'm talking about how yes, those experiences were unacceptable, our practice metrics and 90-day plan showed progress, and how imagining the same situation at a second location helped me think…
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