Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Gentle Car Talk

Transcript

Phone Tap: Gentle Car Talk · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: In today's phone tap, we call a guy who's already
• 0:03
  Speaker 1: not very happy. He's been the manager of an autobody
• 0:07
  Speaker 1: shop for over a decade and the owner just sold it.
• 0:11
  Speaker 1: So he has not met anybody from the new company
• 0:14
  Speaker 1: that bought them out, that is, until now. And you
• 0:18
  Speaker 1: know that those rough and tumble auto mechanics they love
• 0:21
  Speaker 1: when corporate bigwigs stroll in and tell them how to
• 0:25
  Speaker 1: do their job. Oh yeah, so that's exactly what's going
• 0:28
  Speaker 1: to happen in your phone tap right now.
• 0:33
  Speaker 2: The Glatto body can help you.
• 0:37
  Speaker 3: Hi, I'm looking to speak with a service manager, Harold. Yeah,
• 0:42
  Speaker 3: you got him, great, Harold. My name's Tara, Tara new Hole.
• 0:47
  Speaker 3: I work for the Auto Group.
• 0:50
  Speaker 4: Oh okay, nice to meet you too. I know we
• 0:56
  Speaker 4: haven't met face to face, but you do know that
• 0:59
  Speaker 4: our company bought out your auto mechanic shop, correct.
• 1:03
  Speaker 3: I heard? Oh man, a few words, I see.
• 1:07
  Speaker 1: Yeah.
• 1:07
  Speaker 3: I'm just calling to.
• 1:08
  Speaker 4: Let you know that we really like the shop that
• 1:11
  Speaker 4: you manage. It does very well financially.
• 1:14
  Speaker 2: Yeah, we were in a good shop. We do good
• 1:16
  Speaker 2: business here.
• 1:17
  Speaker 3: Yeah about that. We are going to make some changes, though, why.
• 1:22
  Speaker 2: Would you do that?
• 1:23
  Speaker 4: You don't need to make any changes. Well, looking at
• 1:26
  Speaker 4: the online reviews, the number one complaint seems to be
• 1:29
  Speaker 4: the customer service.
• 1:31
  Speaker 2: Nobody cares about those.
• 1:33
  Speaker 4: Just from a short conversation, I can tell that we
• 1:37
  Speaker 4: can make some improvements.
• 1:40
  Speaker 2: What does that mean?
• 1:41
  Speaker 3: It means we need.
• 1:42
  Speaker 4: You to try to be more inclusive and use gentle
• 1:45
  Speaker 4: language when discussing people's car issues.
• 1:48
  Speaker 2: Hey lady, you don't seem to understand. Okay, this is
• 1:50
  Speaker 2: a mechanic shop. I deal with like a billion cause
• 1:53
  Speaker 2: to day.
• 1:53
  Speaker 3: Okay, first, we're going to start with my name.
• 1:55
  Speaker 4: That's again Tara Newhole, and we'll run through a scenario
• 2:00
  Speaker 4: here for you. For example, for example, one of your
• 2:05
  Speaker 4: mechanics might say, hey, lady, just like you did, your
• 2:09
  Speaker 4: brakes are shot.
• 2:12
  Speaker 2: Yeah okay yeah.
• 2:13
  Speaker 4: So instead we would like you to say, we notice
• 2:16
  Speaker 4: that your breaks have been afflicted by sudden halting trauma.
• 2:21
  Speaker 3: What did you hear? How that sounds?
• 2:23
  Speaker 4: What?
• 2:24
  Speaker 3: Hey?
• 2:24
  Speaker 2: Hell is going on here? Let's listen. You want me
• 2:26
  Speaker 2: to do my job?
• 2:27
  Speaker 3: You do?
• 2:28
  Speaker 2: You just get off my back?
• 2:29
  Speaker 3: Okay, Carold, I get it.
• 2:31
  Speaker 2: Oh do you really?
• 2:33
  Speaker 3: Change is hard?
• 2:34
  Speaker 4: And just between us gear heads, I once owned a
• 2:38
  Speaker 4: v dub rabbit.
• 2:39
  Speaker 3: Did you know that coourse.
• 2:40
  Speaker 2: I did know that, but that makes sense.
• 2:42
  Speaker 3: That just back to our conversation.
• 2:44
  Speaker 4: When a customer talks about tires. Instead of telling them
• 2:48
  Speaker 4: there's a lot of wear and tear, we want you
• 2:51
  Speaker 4: to say your tires are succumbing to some deep patterned conflict.
• 2:56
  Speaker 2: Oh my god, told us an auto group bought us.
• 3:00
  Speaker 2: I didn't know what he is. Kind and gentish would
• 3:03
  Speaker 2: be coming with it.
• 3:04
  Speaker 3: Yeah, we're all very excited about it.
• 3:07
  Speaker 2: Well that makes one of us, because I sure is hell.
• 3:09
  Speaker 3: I'm not oh that hell word. We're not going to
• 3:12
  Speaker 3: use that anymore either.
• 3:14
  Speaker 2: About how about we use those? How about that.
• 3:18
  Speaker 3: Your old those are also on the no go list.
• 3:20
  Speaker 4: How do you know what you can use now instead
• 3:23
  Speaker 4: of bumper?
• 3:24
  Speaker 3: Why don't you try cuddle bar?
• 3:27
  Speaker 2: I'm not doing that, you know what.
• 3:29
  Speaker 4: I'm guessing a guy like you pretty much knows that
• 3:32
  Speaker 4: rims has a different connotation.
• 3:33
  Speaker 2: Now the days.
• 3:34
  Speaker 3: So I'm talking about if we could just go with
• 3:37
  Speaker 3: vehicular tires swag, that would be a rape.
• 3:40
  Speaker 2: Oh oh oh yeah, you know what I say, the
• 3:42
  Speaker 2: hicula tias wag all the talk great, So.
• 3:46
  Speaker 3: We're already moving forward.
• 3:48
  Speaker 2: So I'm being sarcastic here. You understand never said the
• 3:52
  Speaker 2: words for hive ais wag in my life. So I
• 3:55
  Speaker 2: heard from this crazy woman about how things are changing.
• 3:58
  Speaker 3: Yeah, but we're.
• 3:59
  Speaker 4: Also referring to trim on a car anymore. That's borderline
• 4:03
  Speaker 4: sexual harassment. Oh my god.
• 4:06
  Speaker 3: Instead, why don't you try body styling?
• 4:09
  Speaker 2: Can I remind you that this is a mechanic shop,
• 4:12
  Speaker 2: not a therapy session. No, I must say, Harold, I
• 4:16
  Speaker 2: don't speak whatever language you're speaking. Okay, I'm an American,
• 4:20
  Speaker 2: that's where I speak English. So I don't know who
• 4:23
  Speaker 2: know man is? I don't know what you're talking about.
• 4:25
  Speaker 4: I still have a couple of points to hit. So
• 4:27
  Speaker 4: if you could just take a deep breath for me, Harold.
• 4:31
  Speaker 2: Why don't we do this? Why don't you do me
• 4:32
  Speaker 2: a favor? Email your suggestions to my butthole. Okay, I
• 4:37
  Speaker 2: don't have time to waste with this crap.
• 4:39
  Speaker 3: Okay, great, I'll email them to your butthole.
• 4:41
  Speaker 4: And you know what, I'm going to see your coworker
• 4:44
  Speaker 4: Jimmy on those as well.
• 4:46
  Speaker 3: What do you know, because he's the one that set
• 4:48
  Speaker 3: you up for this prank.
• 4:48
  Speaker 2: Phone call ant were talking about. This isn't Jimmy. What
• 4:55
  Speaker 2: Jimmy got to do with that.
• 4:56
  Speaker 4: This is actually brought from the radio show Brook and
• 4:59
  Speaker 4: Jeffrey in the Morning. We're I'm doing a phone tap
• 5:01
  Speaker 4: on you and your coworker, Jimmy.
• 5:02
  Speaker 2: Set you up? What you gotta be kidding me?
• 5:08
  Speaker 4: Jimmy, Emil had said that you were nervous about the
• 5:10
  Speaker 4: new company coming in. Oh Man, probably feel better about
• 5:14
  Speaker 4: it now, right.
• 5:15
  Speaker 2: Oh Man, Jimmy, I'm gonna smack him in the head.
• 5:18
  Speaker 2: What would a tire iron?
• 5:21
  Speaker 3: As long as you use, judge the language while you
• 5:23
  Speaker 3: do
• 5:23
  Speaker 4: It, Wake Up every morning was phone taps weekday mornings
• 5:29
  Speaker 4: on the twenties Brooke and Jeffrey in the Morning