Within the Trenches Ep 599
Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.
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Episode topics –
Amy's start in public safety, transitioning from a hospital translator to 911 dispatcher
Handling overwhelming call volumes and life-or-death situations during Hurricane Helene
The emotional impact of difficult calls and the importance of peer support and self-care
Adapting to chaos, including technology breakdowns and working without contact from family
Moments of hope: community support, the power of kind words, and the…
The skinny
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