Latest / Business Class: The Global Tourism Leadership Conversation / You Belong in Every Room: Leadership Lessons from Birmingham’s Dan Williams

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You Belong in Every Room: Leadership Lessons from Birmingham’s Dan Williams · Business Class: The Global Tourism Leadership Conversation

• 0:29
  SPEAKER_00: Let's just have a discussion, man.
• 0:30
  SPEAKER_00: Whatever you want to know.
• 0:31
  SPEAKER_00: Let's just talk.
• 0:32
  SPEAKER_00: I'm pretty easy, man.
• 0:33
  SPEAKER_00: I'm pretty laid back.
• 0:35
  SPEAKER_00: I don't take myself too seriously.
• 0:37
  SPEAKER_00: Dan Williams, president and CEO of the Greater Birmingham Convention of Visitors Bureau.
• 0:43
  SPEAKER_00: Welcome to the show.
• 0:44
  SPEAKER_00: Thanks for having me.
• 0:46
  SPEAKER_01: This seat that you're in now is somewhat new.
• 0:50
  SPEAKER_01: Although you've been settling in for a little bit.
• 0:52
  SPEAKER_01: How did you come to be in Birmingham?
• 0:54
  SPEAKER_00: Settling in a little bit, but uh it's nine months and it feels like it's been much longer.
• 1:00
  SPEAKER_00: Came to be in Birmingham.
• 1:01
  SPEAKER_00: I had gone through the process.
• 1:03
  SPEAKER_00: I had in Cleveland a number of years, which kind of built my foundation.
• 1:08
  SPEAKER_00: And then Columbus really honed my skill set and created who I am today.
• 1:14
  SPEAKER_00: And I just love all the great things we were able to do in that city over the 13 years I was there.
• 1:20
  SPEAKER_00: But I think, you know, there comes a time where you just feel like, hey, what's next?
• 1:25
  SPEAKER_00: And so this opportunity had come open.
• 1:28
  SPEAKER_00: And we all I had a perception of the South and Alabama, even though I had come here as a kid because my uncle coached uh what is it, HBCUs here?
• 1:40
  SPEAKER_00: I had come down here as a kid, and I'm like, I don't know if that's for me.
• 1:45
  SPEAKER_00: Then came down November of 24 for Coalition of Black Meeting Professionals, and I'm like, wait a minute, Birmingham is much different than I thought it was.
• 1:55
  SPEAKER_00: And then amazingly enough, the opportunity had come open.
• 2:01
  SPEAKER_00: Um, I was contacted by Surgewide, and the rest is history.
• 2:05
  SPEAKER_00: And again, been here a little more than nine months and loving every minute of it.
• 2:12
  SPEAKER_01: In what way were you most surprised by the city?
• 2:16
  SPEAKER_00: I was most surprised by the beauty.
• 2:19
  SPEAKER_00: It's interesting that when you think of an urban environment, you think of the city, but you get down here, you see the beautiful green spaces.
• 2:29
  SPEAKER_00: There's mountains around us, you can hike, and then you could drive three hours away, and you could be on some beautiful white sandy beaches.
• 2:39
  SPEAKER_00: So it is the beauty of the city and the state, how eclectic and innovative the people in the city are.
• 2:47
  SPEAKER_00: The dining scene is amazing.
• 2:50
  SPEAKER_00: I've literally gained 20 plus pounds as I've eaten my way through the city.
• 2:56
  SPEAKER_00: But yeah, it's just it is a cool city.
• 2:59
  SPEAKER_00: This city is a whole vibe, and I absolutely love it.
• 3:01
  SPEAKER_00: Like you could literally be downtown having a phenomenal dinner or phenomenal lunch.
• 3:07
  SPEAKER_00: You want to walk it off later on one of the amazing trails through the you can do that here.
• 3:13
  SPEAKER_00: And then, you know, it's a cool city.
• 3:18
  SPEAKER_01: So you mentioned honing some skills over the last two of these things.
• 3:23
  SPEAKER_01: What skills do you think best prepared you for where you're at?
• 3:27
  SPEAKER_00: First and foremost, leading with empathy.
• 3:31
  SPEAKER_00: I was in Columbus during COVID and being chief sales officer, it was always about the numbers.
• 3:36
  SPEAKER_00: And hey, we gotta knock this down and we gotta do this, and no, we gotta produce.
• 3:42
  SPEAKER_00: COVID made you take a step back and made you understand that there's more to life than just hitting your numbers.
• 3:53
  SPEAKER_00: I saw a lot of people that I thought were extremely strong in the industry really struggle, struggled mentally.
• 4:01
  SPEAKER_00: So I had to take a step back and I had to look at my staff and my team, and I had to go, hey, how are you doing?
• 4:07
  SPEAKER_00: How are you feeling mentally?
• 4:09
  SPEAKER_00: Like you it just made you take a step back and understand.
• 4:13
  SPEAKER_00: And then when I came out of that, when we all came out of COVID, it really changed the way I approached leadership.
• 4:21
  SPEAKER_00: It was no longer just about production.
• 4:24
  SPEAKER_00: It was no longer, I always had great relationships with my team, but it made me really, really look at the bigger picture.
• 4:32
  SPEAKER_00: So instead of asking, you know, or worried, being worried about the numbers, worry about their well-being, worry about their mental health, understand how they're doing.
• 4:41
  SPEAKER_00: They may be having a bad day, something may have happened at home that is dictating different things at work and maybe their performance.
• 4:50
  SPEAKER_00: So that's what I had to do.
• 4:51
  SPEAKER_00: And now translating into this position, instead of just managing sales, I am managing an organization.
• 5:00
  SPEAKER_00: So really the first 30, 60, 90 days was me just getting to know the people of this organization, having individual meetings with everyone.
• 5:10
  SPEAKER_00: It didn't matter what role they had, but to understand what made them tick, how they work, what things were most important to them, how their family was like so.
• 5:22
  SPEAKER_00: It opened my eyes to a way of empathetic leadership.
• 5:27
  SPEAKER_01: I understand what you're saying.
• 5:27
  SPEAKER_01: So when you think about like community alignment, yes, you know, what two or three words do you think are gonna resonate best with the community in Birmingham?
• 5:38
  SPEAKER_00: That's good.
• 5:39
  SPEAKER_00: Trying to think of some of the meetings and some of the instances I've participated in.
• 5:45
  SPEAKER_00: Quite frankly, is alignment and communication works.
• 5:49
  SPEAKER_00: And and the reason I say that is because when you have a community that is fully aligned, actually, I got an even better word for you, is trust.
• 6:00
  SPEAKER_00: When you have a community that trusts one another, that they're all going to do the right thing.
• 6:05
  SPEAKER_00: We may not agree on everything, but if we could trust one another that we're gonna do what's best for this community, that's what brings it all together.
• 6:14
  SPEAKER_00: I think we struggle with that a little bit right now in this community.
• 6:17
  SPEAKER_00: We may stay, there's just a lot of silo mentality here.
• 6:21
  SPEAKER_00: And I think as we get to know one another and get to trust one another, that it's important that it's better for our residents, it's better for the community.
• 6:30
  SPEAKER_00: It's just if we can learn to trust, we're gonna move this thing along.
• 6:34
  SPEAKER_00: And I think that is probably the one word that I would hope would come out of this is trusting one another.
• 6:42
  SPEAKER_01: Yeah, it's important to think for the community to understand why.
• 6:46
  SPEAKER_01: And that is so that we can all thrive together.
• 6:50
  SPEAKER_01: Agreed.
• 6:51
  SPEAKER_00: Agreed.
• 6:51
  SPEAKER_00: If you weren't doing this job, what would you be doing?
• 6:54
  SPEAKER_00: I would be a pediatrician.
• 6:57
  SPEAKER_00: It's interesting.
• 6:59
  SPEAKER_00: So my executive assistant, who is amazing, she is the same.
• 7:03
  SPEAKER_00: She keeps my calendar as she does for me on my anniversary every month.
• 7:09
  SPEAKER_00: So 16th of every month, she gets me something.
• 7:14
  SPEAKER_00: And it's some kind of little gift.
• 7:16
  SPEAKER_00: And it's so I'm gonna show you what she got me.
• 7:20
  SPEAKER_00: She got me the operation game.
• 7:24
  SPEAKER_00: Oh, that's a good one.
• 7:25
  SPEAKER_00: Classic.
• 7:26
  SPEAKER_00: She got me the operation game.
• 7:28
  SPEAKER_00: I'm sorry, it's blurring a little bit.
• 7:30
  SPEAKER_00: So she got me that game.
• 7:31
  SPEAKER_00: The reason she got me that, she goes, if you were Dr.
• 7:36
  SPEAKER_00: Dan, you wouldn't be my super dan.
• 7:38
  SPEAKER_00: She calls me super dan because I I like to go from sunup to sundown.
• 7:43
  SPEAKER_00: And that is just hilarious to me.
• 7:45
  SPEAKER_00: But yeah, I wanted to be a pediatrician, man.
• 7:48
  SPEAKER_00: I even as a kid, I used to practice my signatures.
• 7:52
  SPEAKER_00: And I would always get some great pens, and I have a great pen with a calligraphy tip on it that I use to sign everything here, but I wanted to be a doctor.
• 8:02
  SPEAKER_00: I was gonna be a doctor.
• 8:05
  SPEAKER_01: That's how do you think the job now is like medicine?
• 8:11
  SPEAKER_00: I think it's like medicine because you got to figure out how you relate to people.
• 8:15
  SPEAKER_00: You gotta be able to relate to people, you got to be personable, you got to be welcoming, you gotta understand the ins and outs, the nuances of a community.
• 8:26
  SPEAKER_00: You gotta be surgical in the way you operate.
• 8:30
  SPEAKER_00: I think you can relate it.
• 8:32
  SPEAKER_00: I want to be a doctor.
• 8:33
  SPEAKER_01: How do you want the people on our team to describe?
• 8:38
  SPEAKER_00: I want them to describe me as a leader that was willing to do whatever it took.
• 8:45
  SPEAKER_00: I want them to describe me as a leader that removed all barriers for them to be successful.
• 8:51
  SPEAKER_00: I want them to look at me as a leader who didn't care about his title, but was willing to do whatever it took for our organization to be successful.
• 9:03
  SPEAKER_00: I want them to look at me as an empathetic leader that cared about them first over anything business related, which I do.
• 9:16
  SPEAKER_00: I want them to look at me as a leader that does not take things or I don't take things seriously.
• 9:24
  SPEAKER_00: I take them seriously, but I like to laugh.
• 9:28
  SPEAKER_00: This job, what we do, is not life or death.
• 9:32
  SPEAKER_00: There are people out there doing much more important things.
• 9:37
  SPEAKER_00: There are doctors, there are military, there are people out there doing what we do should be fun, should be enjoyable, should we should laugh every day.
• 9:49
  SPEAKER_00: And when you convey that outward, your community sees that and they get excited about it.
• 9:55
  SPEAKER_00: And so that's how I really want my staff.
• 9:57
  SPEAKER_00: My staff rarely hears me say president and CEO.
• 10:01
  SPEAKER_00: Rarely.
• 10:02
  SPEAKER_00: Because I am one of them.
• 10:04
  SPEAKER_00: And that's how I run the organization.
• 10:06
  SPEAKER_00: I expect them to push me just as much as I'm gonna push them.
• 10:10
  SPEAKER_00: Yeah, that's how I want my staff to remember me.
• 10:13
  SPEAKER_01: What is something about probably surprised most of the people that maybe a hobby or something that just makes you laugh and smile?
• 10:24
  SPEAKER_00: I'm I I love my great Danes.
• 10:26
  SPEAKER_00: I have great Danes, I love my dogs.
• 10:29
  SPEAKER_00: Staff knows I love my dogs, people know I love my dogs.
• 10:34
  SPEAKER_00: How many do you have?
• 10:35
  SPEAKER_00: I have two, and I would get plenty more.
• 10:38
  SPEAKER_00: If I had the space, once I settle in, there probably there could be two more on the horizon.
• 10:44
  SPEAKER_00: Yeah, I'm a great dane kind of guy.
• 10:46
  SPEAKER_00: I'm a big guy.
• 10:48
  SPEAKER_00: So I we need big dogs.
• 10:50
  SPEAKER_00: Outside of me wanting to be a pediatrician, and I think that's about it, man.
• 10:55
  SPEAKER_00: I'm a bad golfer.
• 10:56
  SPEAKER_00: So people who know me know I'm a bad golfer right now for nothing.
• 11:01
  SPEAKER_00: Once I find the time, it's all.
• 11:03
  SPEAKER_00: But right now I'm pretty bad.
• 11:05
  SPEAKER_00: The only golf tournament I've signed for would have to have else.
• 11:09
  SPEAKER_01: Yeah.
• 11:11
  SPEAKER_01: That's it.
• 11:12
  SPEAKER_01: Yeah, I agree.
• 11:14
  SPEAKER_01: Anything beyond that, it's just it's not my fault.
• 11:17
  SPEAKER_00: No, I love it.
• 11:18
  SPEAKER_00: It's such a challenging game, and the problem is you have to put time into it.
• 11:24
  SPEAKER_00: If you don't put time, you're just not gonna, and I don't have time right now.
• 11:28
  SPEAKER_00: Quite frankly, I don't have time right now.
• 11:30
  SPEAKER_01: So what's something the people who love you most would tell you?
• 11:36
  SPEAKER_00: People who love me most would tell my grandchildren.
• 11:41
  SPEAKER_00: I will make time for my grandchildren.
• 11:45
  SPEAKER_00: And I don't have favorites.
• 11:48
  SPEAKER_00: I do want to say I don't have favorites.
• 11:51
  SPEAKER_00: But my namesake, Carl Daniel Williams IV, we call him Quad.
• 12:00
  SPEAKER_00: He's my guy.
• 12:02
  SPEAKER_00: He's my, yeah, I make time for Quad.
• 12:05
  SPEAKER_00: I fly across the country for Quad.
• 12:08
  SPEAKER_00: Quad how old is he now?
• 12:10
  SPEAKER_00: Quad is three.
• 12:13
  SPEAKER_00: Still little.
• 12:14
  SPEAKER_00: Oh, yeah, that's my guy.
• 12:15
  SPEAKER_00: All my sons are grown, they're gone, which is good.
• 12:20
  SPEAKER_00: They're grown, gone, and off the payroll, which is a great thing.
• 12:25
  SPEAKER_00: But I have five grandchildren, and well, actually, one is coming.
• 12:30
  SPEAKER_00: My oldest son, they just found out they're gonna have a boy, so there's six coming.
• 12:36
  SPEAKER_00: But Quad is the first boy, and he's Pop Pop's boy, and he's a car fanatic like I am, and like a my guy.
• 12:45
  SPEAKER_00: How are you most like each of your parents?
• 12:49
  SPEAKER_00: My mother's strong.
• 12:51
  SPEAKER_00: She is a strong black woman, which I am extremely proud of.
• 12:56
  SPEAKER_00: My parents actually divorced when I was younger, when I was in my early teens, but they were both very much an integral part of my life and may continue to be.
• 13:09
  SPEAKER_00: But my mother, strong black woman, gonna say what she feels, and you're gonna feel what she says.
• 13:16
  SPEAKER_00: I tend to be very open and honest with people, especially as I'm getting older.
• 13:23
  SPEAKER_00: I don't pull a lot of punches.
• 13:25
  SPEAKER_00: I say what I mean, and I mean what I say, but I'm empathetic about it and I say it in a nice tone.
• 13:32
  SPEAKER_00: My father is very even keeled.
• 13:36
  SPEAKER_00: My father is cooler than the other side of the pillow, very even keeled.
• 13:42
  SPEAKER_00: You will never know my father is upset unless he has a specific tone, but very even keeled, very cool, very calculated in responses.
• 13:54
  SPEAKER_00: Although I say what I mean, and I mean what I say, I am very calculating, very calm.
• 14:00
  SPEAKER_00: You'll never see me sweat.
• 14:02
  SPEAKER_00: I'm very even keeled like my father.
• 14:04
  SPEAKER_00: I am very direct like my father.
• 14:07
  SPEAKER_00: I'm very laid back like my father.
• 14:09
  SPEAKER_00: I don't take myself too seriously.
• 14:11
  SPEAKER_00: Talking to my dad, probably by every other day.
• 14:13
  SPEAKER_00: My father is probably my best friend, quite frankly.
• 14:19
  SPEAKER_01: What is a trait that you might witness of people who are working with you and around you that just gets under your skin?
• 14:31
  SPEAKER_00: A trait that I do not do well with I don't do well with fluff.
• 14:41
  SPEAKER_00: Just be direct with me.
• 14:43
  SPEAKER_00: I prefer open and honest as compared to fluff and beating around the bush.
• 14:51
  SPEAKER_00: And I've worked with some people like that in the past, and it just never I we're adults, we should be able to have an adult conversation.
• 15:04
  SPEAKER_00: It's okay to agree to disagree, and that's fine, but just be direct with me.
• 15:11
  SPEAKER_00: Don't I can handle it, I can truly handle it.
• 15:15
  SPEAKER_00: Let's come out of our discussion with a solution.
• 15:19
  SPEAKER_00: Let's talk through it regardless, good, bad, ugly.
• 15:22
  SPEAKER_00: Let's talk about it, let's be direct about it, let's be open and honest about it, come out of our discussion with a solution and then move on.
• 15:30
  SPEAKER_00: Typically, it's business, it's not personal.
• 15:32
  SPEAKER_00: So let's just have it direct and open.
• 15:35
  SPEAKER_00: People who are indirect, but people are indirect or fluffy and can't get to it.
• 15:42
  SPEAKER_00: I don't do well with that.
• 15:44
  SPEAKER_00: What is the most kind thing someone has ever done for you?
• 15:50
  SPEAKER_00: Buy me gifts every anniversary of my hire date.
• 15:54
  SPEAKER_00: I'm like, because I don't even think about it, Stephen, because I'm so locked in.
• 16:00
  SPEAKER_00: I love what I do, and I'm grateful to this community that has accepted me, a northern boy with open arms into this southern community and fed me like it has.
• 16:43
  SPEAKER_00: And I tell my staff that, and I appreciate them more than they'll ever know.
• 16:48
  SPEAKER_00: The way they've responded to me is probably the nicest thing outside of anything that my family does, but this is my family too.
• 16:57
  SPEAKER_00: And the things that they do for me and how they make me want to come in here every day and grind for them, that's the nicest thing to me.
• 17:06
  SPEAKER_00: What advice would you give 20-year-old self?
• 17:10
  SPEAKER_00: You belong in every room and make your voice heard.
• 17:13
  SPEAKER_00: You don't have to sit by the sideline, you don't have to wait your turn.
• 17:16
  SPEAKER_00: The only way that you get into these roles and these opportunities is you gotta go, you gotta grab the bull by the horns.
• 17:25
  SPEAKER_00: You gotta make your voice heard.
• 17:27
  SPEAKER_00: You can't sit by the wayside.
• 17:28
  SPEAKER_00: 20-year-old self, that's what I'm telling you now.
• 17:31
  SPEAKER_00: You belong in every room.
• 17:34
  SPEAKER_00: And what is something that you wish more people knew about I wish people knew that Birmingham isn't the black and white images that you saw in the 60s.
• 17:52
  SPEAKER_00: We changed the world with how we addressed racism and civil rights here.
• 17:57
  SPEAKER_00: But the city is moving forward and has moved forward.
• 18:01
  SPEAKER_00: It's exciting, it's dynamic, it's it's all the things I was saying earlier.
• 18:06
  SPEAKER_00: It's a cool urban environment and beautiful green space, and it's a cool city.
• 18:13
  SPEAKER_00: And I want people to give it a chance, give it an opportunity, come see what we have because it's an amazing destination.
• 18:20
  SPEAKER_00: You will feel very welcomed in Birmingham, believe me, and you will eat extreme.
• 18:26
  SPEAKER_00: I can vouch.
• 18:28
  SPEAKER_00: Yeah, come back anytime, brother.
• 18:30
  SPEAKER_01: I appreciate it.
• 18:31
  SPEAKER_01: What did I not ask that you wish I did?
• 18:35
  SPEAKER_00: Stephen, you did a phenomenal job.
• 18:37
  SPEAKER_00: I don't think there was anything that you didn't touch.
• 18:40
  SPEAKER_00: I mean, I like how this wasn't all about numbers and everything like that.
• 18:46
  SPEAKER_00: No, I like it was just a conversation.
• 18:49
  SPEAKER_00: So no, I thought you did an amazing job.
• 18:53
  SPEAKER_00: What's something you'd like to ask me?
• 18:55
  SPEAKER_00: Where do I recognize you from?
• 18:57
  SPEAKER_00: Like I've seen your I've seen your stuff, but I look back at your, but I know you from somewhere.
• 19:03
  SPEAKER_00: And it's not this.
• 19:04
  SPEAKER_00: Where where were you at previously?
• 19:07
  SPEAKER_01: So I started my career in tourism development sales.
• 19:12
  SPEAKER_00: Okay.
• 19:12
  SPEAKER_01: I worked in New York City for museums, attractions, restaurants, theater.
• 19:17
  SPEAKER_01: Okay.
• 19:17
  SPEAKER_01: For about 14 years or so.
• 19:20
  SPEAKER_01: I did all of the trade show circuit.
• 19:22
  SPEAKER_01: So all of those tourism trade shows.
• 19:25
  SPEAKER_01: You've probably seen each other there.
• 19:27
  SPEAKER_01: I did consulting.
• 19:29
  SPEAKER_01: I've actually worked with Birmingham.
• 19:30
  SPEAKER_01: Tara worked.
• 19:31
  SPEAKER_01: Oh, yeah.
• 19:32
  SPEAKER_01: Loved her.
• 19:33
  SPEAKER_01: She's my director of workforce development now.
• 19:37
  SPEAKER_01: I love her.
• 19:38
  SPEAKER_01: So you can ask Tara what her daughter did to entertain me when I was in Birmingham.
• 19:45
  SPEAKER_01: Okay.
• 19:46
  SPEAKER_01: Okay.
• 19:47
  SPEAKER_01: She set me up with her daughter.
• 19:48
  SPEAKER_01: We spent a night out in Birmingham, and it was unforgettable, is the word that I'll use.
• 19:54
  SPEAKER_01: Uh but yes, Tara's great.
• 19:56
  SPEAKER_01: So she actually participated in some of the sales mission and some of the development projects that I did through my consulting work.
• 20:02
  SPEAKER_01: And it was along the way of that destination development tourism promotion work that I realized I loved the learning.
• 20:11
  SPEAKER_00: That's awesome.
• 20:12
  SPEAKER_01: And it was that love for learning that led to figuring out how people learn, why so much of the education in the tourism industry was terrible.
• 20:21
  SPEAKER_01: Right.
• 20:22
  SPEAKER_01: And what could be done to fix it.
• 20:24
  SPEAKER_01: That's where learn tourism started.
• 20:26
  SPEAKER_01: When COVID struck, my destination work evaporated overnight.
• 20:30
  SPEAKER_01: And I had the choice.
• 20:39
  SPEAKER_00: Yeah.
• 20:40
  SPEAKER_01: We're at a space that we offer the technology for anybody that wants to go on, or for courses, we build custom courses, look for certification.
• 20:50
  SPEAKER_01: We have 75,000 learners.
• 20:53
  SPEAKER_00: That's awesome.
• 20:56
  SPEAKER_01: We're in a really cool spot.
• 20:57
  SPEAKER_01: We work about 60 destinations on things like Forest Ambassador Programs, uh training for travel trade that can be broadcast worldwide languages.
• 21:06
  SPEAKER_01: And we talk, you know, if there's something that you need to learn, we can teach it.
• 21:11
  SPEAKER_00: Awesome.
• 21:12
  SPEAKER_00: Steven, I know you met Tara.
• 21:14
  SPEAKER_00: They are some of the best people I've ever met before.
• 21:16
  SPEAKER_00: Like Bridget, my assistant, she's literally a saint, brother.
• 21:21
  SPEAKER_00: She's a saint.
• 21:23
  SPEAKER_01: Tara's we she and I have traveled quite a bit together on the sales mission.
• 21:30
  SPEAKER_01: She's good.
• 21:32
  SPEAKER_01: She's just one of those people that you can't be in her presence and not feel better about yourself and about the world around you.
• 21:36
  SPEAKER_00: Right.
• 21:37
  SPEAKER_00: She will make sure you smile enough.
• 21:39
  SPEAKER_00: They're cut from the same clock.
• 21:41
  SPEAKER_00: Some of the best people I've ever met in my life.
• 21:43
  SPEAKER_00: And the majority of my staff has been here 20 plus, 30 years.
• 21:49
  SPEAKER_00: This has been their only job out of high school.
• 21:52
  SPEAKER_00: Like they're amazing.
• 21:53
  SPEAKER_00: They're great staff.
• 21:55
  SPEAKER_00: And they care about what they do.
• 21:56
  SPEAKER_00: Yes, they do.
• 21:58
  SPEAKER_01: I appreciate your time.
• 22:00
  SPEAKER_01: I know you're a busy guy.
• 22:01
  SPEAKER_01: You're probably walking into three other meetings right now.
• 22:06
  SPEAKER_01: I appreciate you, and I hope you have a fantastic afternoon.
• 22:09
  SPEAKER_01: Thank you for sharing your story.
• 22:11
  SPEAKER_00: Hey, I appreciate it, Steven.
• 22:12
  SPEAKER_00: You have a Google, man.
• 22:14
  SPEAKER_01: I'll do my best.