Don't Let Perfect Be the Enemy of the Good — Betsy Milne
In this episode of Home Care Hindsight, David Knack sits down with Betsy Milne, owner and CEO of Home Helpers of San Mateo County. Betsy shares her journey from caregiver burnout during her father's hospice care to taking over her sister's home care business. She discusses the delicate balance of running a mission-driven business while treating it as a long-term asset, the importance of supporting caregivers, and why customer service is both underrated and overrated in home care. Whether you're navigating family business transitions or looking to improve caregiver retention, Betsy's insights…
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