Ep 36 | Aaron Spence

Mastering CS: Candid Leader Insights · Nov 12, 2025 · 33m

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Aaron Spence, Head of Customer Success at NoFraud, to discuss how his past experiences shaped his approach to customer success, scaling, and maintaining a customer-centric culture while growing the business.

What You’ll Learn:

☑️ How past experiences impacted customer success

☑️ How to scale and grow the business

☑️ How to keep a customer-centric culture while scaling

☑️ How to structure your team for success

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With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual…