Navigating crisis management with Natasha Konstantinova: empathy, teamw ork, and psychological strategies
Roxanne Derhodge welcomes Natasha Konstantinova, who shares her journey into reputation management and founding Reputation Science during the COVID-19 pandemic. They discuss psychological responses to crises, training leaders, the 4 A's of crisis management, and the importance of empathy, humility, and teamwork. (0:00) Introduction and welcome (0:38) Introduction of guest Natasha Konstantinova (1:41) Natasha's background and journey to reputation management (3:38) Founding Reputation Science during the COVID-19 pandemic (7:26) Psychological responses to crises (16:47) Training leaders to…
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