Redefining the Norm: Innovative Operating Models in Hospitality - Rocco Bova

Hospitality Daily Podcast · Oct 11, 2024 · 52m

In this episode, Rocco Bova, an experienced hotelier and consultant, shares his insights on innovative hospitality business models and the importance of human connection in luxury service.

Listeners will learn about:

Rocco's background and global experience

Rocco’s early jobs: best and worst experiences (01:58)

Transition to consultancy (07:01)

Evolution of luxury service (10:34)

Impact of technology on hospitality (11:35)

Challenges in recruitment and retention (13:13)

Human vs. digital guest service (15:30)

AI in hospitality (16:48)

Rocco’s approach to handling difficult guests (20:04)…