Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Convict Customer Care

Transcript

Phone Tap: Convict Customer Care · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's brooken Jeffrey in the morning. And when you're unhappy
• 0:02
  Speaker 1: with the company for not meeting your needs and you
• 0:05
  Speaker 1: make a complaint, you expect to get a call back. Okay,
• 0:09
  Speaker 1: well today and Jeffrey today, This lady does. But I
• 0:14
  Speaker 1: don't know if she was expecting it to be a
• 0:15
  Speaker 1: collect call. Oh wait, the company called her. I mean,
• 0:19
  Speaker 1: in this economy, company's got to figure out creative waves
• 0:22
  Speaker 1: to save some money.
• 0:22
  Speaker 2: Am I right?
• 0:23
  Speaker 1: It doesn't feel like what our promotions department is like.
• 0:26
  Speaker 1: Literally one that's exactly what we do in your phone?
• 0:30
  Speaker 1: Tap right now?
• 0:31
  Speaker 2: Another? Hello, Hello, this is a prepaid collect call.
• 0:41
  Speaker 1: From Clayton from Home Depot and inmate Laura the correctional Institution. Hi,
• 0:51
  Speaker 1: this is Clayton from Home Depot Customer Care. Is this Deborah? Yes, Deborah? Okay,
• 1:00
  Speaker 1: how are you doing today?
• 1:02
  Speaker 2: Fine? Where are you calling from?
• 1:06
  Speaker 1: Well, we're based all over the place, but currently I'm
• 1:09
  Speaker 1: in Sunny Florida. Join the rais what company are you with?
• 1:14
  Speaker 1: Home Depot Customer Care?
• 1:16
  Speaker 2: Oh? Thought I mentioned Yeah, I thought it was saying
• 1:20
  Speaker 2: it was a correctional facility or a prison. I don't know,
• 1:23
  Speaker 2: It's my fault.
• 1:24
  Speaker 1: Okay, huh I guess I didn't hear that part. Okay, anyway,
• 1:28
  Speaker 1: can you hold for just one second please?
• 1:31
  Speaker 2: Okay, okay, great.
• 1:37
  Speaker 1: Ringing, ring, ring, banana ring, ding, ring, ring, ring, ring, ring,
• 1:42
  Speaker 1: banana ring. Don't come to my side. I'm telling you,
• 1:56
  Speaker 1: don't come onto my side. Hello, Hi, Debra, Yes, Hi,
• 2:02
  Speaker 1: Sorry about that. I'm back.
• 2:04
  Speaker 2: What's the problem there? What? What was that?
• 2:08
  Speaker 1: Sorry about that? I was just speaking with one of
• 2:09
  Speaker 1: my associates over here at the depot. All right, what
• 2:14
  Speaker 1: is what are you?
• 2:15
  Speaker 2: Okay?
• 2:15
  Speaker 1: I'm sorry. So I was calling you because apparently you
• 2:19
  Speaker 1: were in one of our stores the other day trying
• 2:21
  Speaker 1: to pick up an item and it wasn't at.
• 2:23
  Speaker 2: The counter, right because I got a text and it
• 2:26
  Speaker 2: said my toilet was ready at home depots. So I
• 2:28
  Speaker 2: went there and then they said date it and have
• 2:31
  Speaker 2: it and stop.
• 2:32
  Speaker 1: So I oh, okay, yeah, you know, I think I'll
• 2:35
  Speaker 1: be able to look that up for you. My internet
• 2:38
  Speaker 1: window starts in twenty two minutes, so could I put
• 2:41
  Speaker 1: you on a quick hold?
• 2:42
  Speaker 2: Wait? No, I can't hold for twenty what do your internet?
• 2:46
  Speaker 1: When you started?
• 2:47
  Speaker 2: Helle?
• 2:48
  Speaker 1: Ringing below ring ring? Hi? Still you're still holding for
• 2:56
  Speaker 1: a few more minutes?
• 2:56
  Speaker 2: If that's I can't. I can't hold twenty two minutes.
• 3:00
  Speaker 2: What was your name again?
• 3:01
  Speaker 1: Oh I'm Clayton, Yeah, Clayton from Home Depot Customer Care.
• 3:05
  Speaker 2: What are you talking about? Your internet starts?
• 3:08
  Speaker 1: Oh? My internet window?
• 3:10
  Speaker 2: What does that mean?
• 3:11
  Speaker 1: Sometimes I do get extra time for good behavior.
• 3:14
  Speaker 2: Now this doesn't make sense, ma'am.
• 3:17
  Speaker 1: I know you sound frustrated, but I do need to
• 3:19
  Speaker 1: hurry before lights out. What yeah, you know.
• 3:23
  Speaker 2: It sounds to me like you're misrepresenting yourself. You say
• 3:26
  Speaker 2: you're from Home Depot, Yes, but the collect call thing
• 3:31
  Speaker 2: said you were from a federal prisoner facility.
• 3:35
  Speaker 1: Ma'am, I have all of your information right in front
• 3:37
  Speaker 1: of me. I know all about your toilet and those problems.
• 3:40
  Speaker 2: So well, that's kind of a big issue right there.
• 3:43
  Speaker 2: You're a prisoner and you know all of my information.
• 3:45
  Speaker 2: How is that legal?
• 3:47
  Speaker 1: Ma'am. I didn't say that I'm a prisoner. You've said that.
• 3:50
  Speaker 2: I didn't say it. It came across the phone message
• 3:53
  Speaker 2: said can you accept this from the federal facility in.
• 3:57
  Speaker 1: This let's play your game. Okay, Let's say that I
• 4:00
  Speaker 1: was in prison and I quote snitched on my selly
• 4:05
  Speaker 1: t bone for conservator listen.
• 4:08
  Speaker 2: I don't want to do that.
• 4:09
  Speaker 1: And let's say let's say hypothetically I have to protect
• 4:13
  Speaker 1: myself using a shive or a shop.
• 4:17
  Speaker 2: Oh what that lands me?
• 4:20
  Speaker 1: Go on? And let's say that lands me in solitary
• 4:23
  Speaker 1: aka the whole What is this?
• 4:27
  Speaker 2: Either your work? It's for home Depot or you don't.
• 4:30
  Speaker 2: I don't know what you need here?
• 4:31
  Speaker 1: All right? You want to talk to my supervisor?
• 4:34
  Speaker 2: Yes, anybody who's in charge?
• 4:36
  Speaker 1: You got it? Let me put you through to my supervisor.
• 4:41
  Speaker 2: Hello, this is a prepaid collect call from Willy Home Depot.
• 4:48
  Speaker 1: Collectional Institution. No, just WILLI you got toilet issues.
• 4:54
  Speaker 2: I do not want to talk to aim people from
• 4:57
  Speaker 2: prison anymore. Man.
• 4:58
  Speaker 1: You know I'm already on the phone. Are you the
• 5:00
  Speaker 1: super higher? Hell? Yeah, I'm on the banana phone right now.
• 5:07
  Speaker 2: Ring ring, ring, ring, ring, ring.
• 5:09
  Speaker 1: Ring, banano phone. Sing it, lady, you're not singing.
• 5:16
  Speaker 2: No, it's just a joke.
• 5:18
  Speaker 1: What would give you that impression? Maybe because your husband
• 5:22
  Speaker 1: Kent might set you up for some sort of prank
• 5:24
  Speaker 1: call on the radio. Is that what you're saying?
• 5:26
  Speaker 2: Oh my god, I shouldn't know. He's so ridiculous.
• 5:34
  Speaker 1: It is ridiculous. I'm sorry. My name is jeff from
• 5:38
  Speaker 1: Brook and Jeffrey in the Morning, and your husband set
• 5:40
  Speaker 1: you up for a phone tab.
• 5:41
  Speaker 2: You guys, I listened to your station all the time,
• 5:44
  Speaker 2: but I never thought that I would get.
• 5:48
  Speaker 1: Yeah, your prank. Well, if you want, we could take
• 5:51
  Speaker 1: down your credit card information on our end, just to
• 5:54
  Speaker 1: be safe.
• 5:55
  Speaker 2: No, but I think you should call Kent in a
• 5:57
  Speaker 2: week or so and do the same thing.
• 5:59
  Speaker 1: To hint, Let's just have Willie call him from cell
• 6:02
  Speaker 1: Block C.
• 6:02
  Speaker 2: Willie was pretty legit and believable. Week up every
• 6:07
  Speaker 1: Morning was boom taps weekday mornings on the twenties Brooke
• 6:11
  Speaker 1: and Jeffrey in the Morning