Latest / Mastering CS: Candid Leader Insights
Ep 28 | Renata Pinheiro
Renata Kashiwaya Pinheiro, the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams.
What you’ll learn:
How to transition into customer success from different industries and roles
Strategies to position customer success as a key function early in startups
Balancing sales, product development, and customer success for optimal growth
The role of…
The skinny
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