Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / Small Ticket, Big Impact: Strategies for Profitable Customer Relationships

Transcript

Small Ticket, Big Impact: Strategies for Profitable Customer Relationships · Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint

• 0:01
  Hello and welcome to the show. Today is going to be one of
• 0:04
  those noisy episodes because it's a late night recording and
• 0:08
  well, of course, you know, since I'm in Makudi, I'm definitely
• 0:11
  not in the audio booth. So today we're going to have
• 0:14
  some random rants and then have some business takeaways at the
• 0:19
  end of the episode. If you'd love to connect with me
• 0:21
  to explore opportunities, then call me on 080 64662140.
• 0:29
  The country code is +234 for those of you who are not
• 0:31
  Nigerian. And then if you're looking for
• 0:33
  me on socials, the name to look for establishing my IED, you can
• 0:37
  find me on LinkedIn. I'm shutting down all my other
• 0:40
  profiles. And then of course, I've been
• 0:41
  banned from Twitter, so I'm not there.
• 0:44
  All right, So yeah. So like I said today, random
• 0:48
  runs, yeah. If you listen to the last
• 0:51
  episode, you know that recently we had a road trip to Magwadi,
• 0:55
  that was 2 days ago and the trip was absolutely fantastic because
• 1:01
  those of us from this part of the world, or rather this part
• 1:04
  of Nigeria, you know, are used to dealing with terrible,
• 1:08
  terrible roads, you know, potholes, you know, now as in
• 1:13
  those of us who come from this side, you know, Benway, Plateau,
• 1:16
  Nassarwa, Taraba, roads are usually terrible.
• 1:21
  I hear that in the east that roads are also terrible as well,
• 1:24
  you know, with erosion and all that.
• 1:27
  But anyway, I haven't travelled to eastern Nigeria recently, so
• 1:30
  I can't let you know what's up on that part of the country.
• 1:33
  But surprisingly, before Nassau State University, the road was
• 1:39
  smooth all the way to Makudi. As in, I'm not going to lie, as
• 1:43
  in the road was smooth, freshly tarred.
• 1:46
  The only bumps on the road were speed bumps.
• 1:51
  I don't know, it was like something out of a movie
• 1:53
  surprising. The road was very, very, very
• 1:56
  smooth. So it was a good trip.
• 1:58
  It was a very good trip. And I noticed that we also have
• 2:01
  a new university in Nassaua that's I think it's called
• 2:05
  Phoenix University or something like that.
• 2:08
  So those of you who are big boys in Abuja who like to go and look
• 2:11
  for small shops over the weekend, I'm sure you guys are
• 2:14
  happy to know that there's more playing grounds in Nassaua State
• 2:18
  and let's see what else. OK.
• 2:20
  I also noticed on the road that the toll gates are back.
• 2:24
  Some nostalgia are there, you know, because the, you know, we
• 2:28
  used to have toll gates growing up back in the 80s, but then
• 2:33
  with the military government and around the 90's, the toll gates
• 2:37
  were dismantled. So I'm surprised seeing that
• 2:40
  they're back again. Maybe there's been a reversal of
• 2:42
  government policy. And so for those of you who hit
• 2:46
  the road, you know, between Abuja and Benue State, OK, well,
• 2:53
  of course, if you're going to get to Plateau State, you have
• 2:54
  to pass through some parts of NASA.
• 2:56
  So I expect to pass a couple of toll gates, although they're not
• 3:01
  operational at the moment. I mean, they've been set up, but
• 3:03
  they're not collecting any money now.
• 3:06
  But I think cars is like, is it 500 bucks or maybe 1K?
• 3:12
  And I can't remember. Anyway, so that's about the
• 3:15
  trip. That's the random part.
• 3:17
  Now, let's get to the business take away.
• 3:22
  OK? Yeah.
• 3:23
  So those of you been listening to the show, you will remember
• 3:26
  that I said me and my siblings were able to arrange for Mumsy
• 3:29
  to have solar panels in the house.
• 3:31
  And I must say it is worth the investment because this is the
• 3:36
  first time I'm staying in the house.
• 3:37
  That's in Mumsy's house with the solar panels.
• 3:40
  And you know, Ben is Bennu is practically like sun country as
• 3:44
  in the sunbelt of Nigeria. So the solar panels are great as
• 3:50
  in they're functioning really well.
• 3:52
  And so, OK, sorry about that. I had to clear my throat because
• 4:06
  the downside of travelling to Makodi this time of the year is
• 4:09
  that Hamadan is really, really harsh over here.
• 4:12
  So weather is dry as hell. That's for those of us who are
• 4:18
  challenged with, you know, infections and cough and these
• 4:22
  sorts of things. Anyway, what was I?
• 4:27
  So I was saying that basically, you know, these things are worth
• 4:29
  the investment. So for people who are basically
• 4:32
  in the Sunbelt, so Benue State, Nassara State, Taraba North,
• 4:37
  Central Core North, I really think it's something that the
• 4:41
  government should be investing in.
• 4:43
  And if you can't afford it, it's something that you definitely
• 4:45
  should be investing in as well. Because now that Mumsy has the
• 4:52
  solar panels, we've been able to run the fridges and the freezer
• 4:56
  for 16 hours daily at the very least.
• 5:00
  And I'm being serious here, you know, I have inverters that's
• 5:05
  back home in Abuja and I've been impressed with the performance.
• 5:07
  But I mean, I don't know, it's hard to explain 'cause I
• 5:13
  remember coming to my goody back when we were little kids and how
• 5:17
  NEPA was crap over here, especially like my auntie used
• 5:23
  to live in North Bank back then. So we'll be crashing in North
• 5:25
  Bank and light used to be like candles and then now staying in
• 5:30
  Mumcy's house and we're having light basically 247 running
• 5:35
  fridge and freezer, 16, sometimes 20 hours a day.
• 5:39
  Well, it's, it's, it's incredible.
• 5:41
  And it just got me thinking now for those of you who are in
• 5:44
  business where you have to do with produce and poultry and
• 5:47
  things like that, it might be a good investment.
• 5:50
  I mean, if you run a cold room and you have the ability to run
• 5:54
  a freezer for 16 hours daily. And I don't know if that's going
• 5:58
  to be a competitive advantage. And I don't know if the numbers
• 6:00
  work out, you know, as in investing in solar panel for
• 6:04
  these sorts of businesses, whether it gives you a
• 6:06
  competitive edge, you know, I don't know, but it's something
• 6:09
  you guys ought to consider. It's absolutely fantastic.
• 6:13
  Anyway, so this is, that's not really the business take away.
• 6:17
  This is where the business take away comes in.
• 6:19
  Now the there's a small fault in the system and the fault is with
• 6:23
  the relay coils or something like that.
• 6:25
  That's for somebody who's knowledgeable in this sort of
• 6:27
  thing. That's what the guy just told
• 6:28
  us. Now the problem is with the
• 6:29
  relay coils. Now the system works.
• 6:33
  It's just that when there's a switchover, there's a noticeable
• 6:37
  delay. Because the whole one of the
• 6:39
  cool things about these sorts of systems is you know when you're
• 6:42
  about to switch from solar to Nepal, from solar to Nepal, or
• 6:49
  from either to the inverter batteries, it's supposed to be
• 6:52
  seamless. The only thing here is the beep
• 6:54
  in the background. So but because of the problem
• 6:56
  with the relay costs, now there's a noticeable, noticeable
• 7:00
  delay like you notice, you know, sometimes the TV will just
• 7:06
  what's that word when the trips off and then it starts again.
• 7:09
  Now it's something that should be a small fix or a low cost
• 7:14
  fix. And so because of that, most.
• 7:16
  He called up the guy who installed the solar panels.
• 7:19
  And as we're having the conversation, it became clear
• 7:22
  that this person who fixed up the solar panels, the person who
• 7:28
  me and my siblings decided to go for over the anyway, let me log
• 7:34
  into that. But it turns out that, you know,
• 7:36
  the fellow didn't even store Mumsy's number.
• 7:41
  Some of you might think, how is this a problem?
• 7:44
  You've gone, you've done the job, you've collected your
• 7:47
  money, you've left. So how's that a problem?
• 7:50
  Now I have a, a some questions for you guys and these questions
• 7:54
  are not rhetorical. I keep saying on the podcast
• 7:58
  over and over again that the whole .1 of the ways of getting
• 8:02
  a viable business, a profitable business, a sustainable
• 8:07
  business, is to get repeat business and referrals and
• 8:11
  repeat. You want your business to be
• 8:14
  viable. You want your business to be
• 8:16
  profitable. You want your business to be
• 8:18
  sustainable over a long period of time.
• 8:21
  Then the goal is to look for repeat business and referrals.
• 8:26
  So if you do solar panels or you're selfish or you're wedding
• 8:29
  photographer or you're a lawyer, the goal is not to collect big
• 8:33
  money one time from somebody. But the goal is to make sure
• 8:37
  that you collect big money one time from someone.
• 8:39
  And the person comes back again to buy another product or a
• 8:42
  service from you. And after that, that the person
• 8:45
  refers you to a friend and to a family member or to an
• 8:49
  associate. And that's where the big money
• 8:51
  comes from. Because let us say that you set
• 8:56
  up solar panels from someone and the whole thing costs five M.
• 8:59
  It's not just enough to collect 5 M and rejoice and say that God
• 9:02
  has bought out your bread. The goal is to collect 5 M from
• 9:05
  this person today. Be in good stead with the person
• 9:10
  so that the person buys extra services from you tomorrow.
• 9:13
  Even if it's only 2020 K maintenance fees every two,
• 9:17
  every two or three months, it's still something.
• 9:20
  But then to get the person to refer you to other people, maybe
• 9:24
  two or three other people who will end up giving you another 5
• 9:27
  M again. So that is the scope.
• 9:30
  And let me repeat for those of you who are listening for the
• 9:32
  first time, for business to be viable, for business to be
• 9:36
  profitable, for business to be sustainable over a long period
• 9:40
  of time. The goal is not to collect big
• 9:42
  money from somebody once. The goal is to get repeat
• 9:46
  business and to get referrals. Now what does repeat business
• 9:49
  and referrals have to do with storing numbers?
• 9:52
  How are you going to get repeat business from someone if you do
• 9:55
  not store their damn phone number in the 1st place?
• 9:58
  How I hope some of you are beginning to see, especially
• 10:02
  from this part of the world, because in these parts, you
• 10:06
  know, our people, they will say that it's village people that
• 10:10
  are chasing you. That's why your business is not
• 10:12
  moving. For a whole bunch of us, the
• 10:15
  reason why our business is not moving is because of all these
• 10:17
  small, small things here and there.
• 10:19
  People pay you good money to do a job.
• 10:22
  You don't even store their phone number.
• 10:24
  How do you think you're going to get repeat business from them?
• 10:26
  How do you think you're going to get referrals from them?
• 10:28
  And then Speaking of phone numbers, if you want to reach
• 10:30
  out and connect with me, the phone number is 08064662140,
• 10:36
  country code +234. I'm on socials as Tavishima
• 10:39
  Ayuddin, especially on LinkedIn. Now back to this whole rant.
• 10:45
  Now think about it. If somebody has paid you good
• 10:48
  money to do a job and that customer knows that you didn't
• 10:52
  store their number, does that make the customer feel like they
• 10:57
  are important to you? Think about it and if the
• 11:03
  customer knows or gets the idea that they are not important to
• 11:07
  you, do you think that is the beginning of a good customer
• 11:11
  experience or a good user experience?
• 11:15
  Think about it. One more question.
• 11:17
  If the customer knows you didn't store the number, if they feel
• 11:21
  like they're not important to you, and if they feel like
• 11:24
  they're getting a poor customer experience, a poor user
• 11:26
  experience, do you think this customer is going to Rep you if
• 11:31
  they know that you don't send them?
• 11:33
  Think about it. Let me ask you one more time.
• 11:36
  Do you think this customer is going to Rep you if they know
• 11:40
  that you don't send them? Anyway, how does the story end?
• 11:46
  The guy doesn't seem eager to come for a small change.
• 11:50
  More or less, that's just the end of the story.
• 11:53
  Let me ask you now, given the situation, do you think Mom C is
• 11:56
  going to refer in the future or do you think me and my siblings
• 12:01
  who push for this business are going to be fair in the future?
• 12:06
  We're happy about the system. There's no problem.
• 12:09
  It works very well. Like I said, deep freezer is on
• 12:12
  on average 16 hours daily. Sometimes deep freezer and
• 12:16
  freezer are on 20 hours of a day.
• 12:19
  So we're very happy with the system.
• 12:23
  But truth of the matter is we're gushing about the solar system,
• 12:27
  but the way things have turned out, none of us are gushing
• 12:29
  about the provider. So somebody can come and meet me
• 12:33
  and come and meet Mumsy and be like, hey, what's up, blah,
• 12:35
  blah, blah. This thing seems really good.
• 12:37
  What do you think I'm thinking? And we can say, Oh yes, yes,
• 12:39
  yes, it's a wonderful idea, go ahead, invest.
• 12:43
  But do you think any of us are ready right now to refer this
• 12:47
  particular person? Think about it.
• 12:51
  These are ways that you distinguish yourself and these
• 12:54
  are ways to get repeat business. How to get referrals just by
• 12:58
  storing people's phone numbers, by being in touch, by having
• 13:01
  some phone game, by having some follow up game.
• 13:05
  Now the question is, how are we going to deal with small change?
• 13:09
  Because I understand that as business people, we only want to
• 13:12
  run when the money is big. When we hear big money, then we
• 13:15
  move. If it's small money, we're like,
• 13:17
  yeah, it's not worth my while or OK, let me send one of my boys.
• 13:23
  How do we deal with it in different ways?
• 13:28
  But my recommendation, at least today until I think about it in
• 13:32
  some more depth, I would say is costed.
• 13:35
  Schedule it and then expand the diagnostics to make it worth
• 13:39
  your while. Let me explain.
• 13:42
  The one is costed. If you're going to come out and
• 13:46
  it's more change, at the very least just make it a maintenance
• 13:51
  call and then put transport. In Abuja, people who provide
• 13:57
  solar and in Lagos, people who provide solar already doing
• 14:00
  that, like battery maintenance for instance, they say that
• 14:03
  maintaining your batteries is easy.
• 14:04
  You just open the cover now, pour alkaline water inside,
• 14:09
  blah, blah, blah. But some of us are afraid, like
• 14:12
  me, I'm afraid I don't touch electrical equipment.
• 14:14
  So I always call my guy back like, hey dude, it's time, Come
• 14:17
  and maintain this battery. Come and service it.
• 14:19
  He tells me like, look, you can't service it yourself.
• 14:22
  And I say, yeah, I know, I know I can service it myself, but I
• 14:24
  don't want to touch any of this electrical stuff.
• 14:26
  You come and do the servicing for me.
• 14:28
  So what he does is he charges ME15K every time he's coming out
• 14:32
  to come and do the servicing. He told me straight up, look,
• 14:34
  the water is not expensive. The water is like 1K5.
• 14:38
  So basically 3K4K will buy all the water that we need.
• 14:43
  But he tells me how look, you know, transport, at the very
• 14:47
  least transport. So I say, OK, no problem, 15K
• 14:51
  cost it and have that conversation.
• 14:54
  OK, no problem ma'am, I'll come out for it.
• 14:56
  But mummy, you know how things are with this country.
• 14:59
  I bet no vex, you know, last, last at least I'll collect 10K,
• 15:05
  cost it, and have the conversation with the client
• 15:09
  instead of Hemming and hawing and pussyfooting.
• 15:12
  And then they can tell that OK, because this one is small
• 15:14
  change, it's not a problem. It's not worth your while, but
• 15:17
  if it's big, big something, big maintenance that they can now
• 15:20
  charge like 400K, then they'll show up quickly.
• 15:23
  So step one, cost it. Have the conversation and be
• 15:29
  upfront about it. Then #2 schedule these damn
• 15:33
  things. Like I told you in Abuja and in
• 15:36
  Lagos, they're already doing it, maintaining our battery.
• 15:39
  We have to maintain it every two, two or three, three months.
• 15:42
  Schedule the thing Mummy. I'll be coming by the house
• 15:46
  every two, 2-3, three months to make sure that everything is OK,
• 15:49
  system is well maintained, everything is well, this,
• 15:51
  everything is well, that Mummy. Novix.
• 15:54
  At the very least, we'll need transport 15K Schedule it.
• 15:59
  For most people, 15K every three months is not a problem,
• 16:04
  especially if the person has enough money to buy a solar
• 16:06
  panel in the 1st place. So cost these things in the
• 16:10
  beginning, Schedule it, make it part of a service package and
• 16:14
  that is one way of distinguishing yourself from
• 16:16
  other people because we know that the average Nigerian
• 16:19
  business person is going to show up, install the thing, collect
• 16:23
  the money and leave you who shows up and has a plan for
• 16:28
  installing and coming back time to time to maintain the damn
• 16:32
  thing. Even if you're collecting small,
• 16:34
  small change, do come and do it. That is one way of setting
• 16:37
  yourself apart. And think about it.
• 16:40
  If you install the solar panels and leave and never come back,
• 16:43
  how are you going to get repeat business or referrals?
• 16:46
  And the person who installs the solar panels but is coming back
• 16:49
  every 3, three months? People are seeing you, Madam is
• 16:53
  seeing you, neighbors are seeing you, you're coming and you're
• 16:56
  going. You seem like you're a
• 16:57
  thoughtful guy or girl. Everything is nice and well
• 17:00
  maintained. When the time comes up for
• 17:04
  referrals, who do you think they're going to call?
• 17:06
  Isn't not the person that they've been seeing every 3
• 17:08
  three months. Think about it think so cost it
• 17:14
  change the lid and then the last one, expand the diagnostics to
• 17:18
  make it worth your while. For those of you who are, you
• 17:22
  know, machine maintenance service based people, this thing
• 17:25
  is just physics. I be chemistry things breakdown.
• 17:32
  With your years of experience, you know that certain kinds of
• 17:35
  things are going to break down. So if somebody calls you to say
• 17:38
  that there's a problem with the relay coil.
• 17:42
  Now I'm just making stuff up here because this is not my area
• 17:44
  of speciality. But if somebody comes to say
• 17:46
  that there's a problem with the relay coil, you as a service
• 17:49
  technician, you know that OK, if relay coil has problems, it can
• 17:53
  affect this part and this part and that part.
• 17:57
  So when you show up, don't just fix your retail coil, sorry,
• 18:00
  relay coil and then leave. Expand the diagnostics.
• 18:04
  OK, Mommy, now that I'm here and I fixed the relay course, I need
• 18:08
  to check this. I need to check this.
• 18:10
  I need to check this to be sure that this problem has not
• 18:12
  affected this and that this problem has not affected that.
• 18:17
  Mommy, is he OK? Can we go ahead?
• 18:20
  Or by the way, if we do it and we discover any problem, should
• 18:22
  I let you know at least just make sure that this thing does
• 18:25
  not break down in the future? Of course, most people are going
• 18:28
  to say yes now. I sure go ahead and check it.
• 18:31
  If there's any serious problem, I beg tell me so that there's a
• 18:34
  problem so that we know just to stop any problem in the future.
• 18:40
  And that is how you can make some of these visits watch a
• 18:42
  while because it can come in. And the problem at first you
• 18:46
  thought was really a quote 500 naira.
• 18:49
  But by the time you look around and you see that, oh, OK, retail
• 18:53
  quote 500 naira, but there is this other problem or this other
• 18:57
  problem that we can fix for this amount or that amount or that we
• 19:01
  can prevent by doing this kind of maintenance for that amount.
• 19:05
  And that is how you start expanding the average order size
• 19:11
  when you go out. Some of you might say, oh, I
• 19:14
  don't want to steal from people. It is not stealing.
• 19:16
  It is a valuable service that you are providing.
• 19:19
  I've been in a situation where I had a problem with my car and I
• 19:23
  went the mechanic just fixed it, but only that.
• 19:28
  And then two months later, I was back for another problem.
• 19:31
  And at some point, you know, as the guy that, OK, look, that
• 19:33
  time that I came to fix this, if we fix this and we fix this
• 19:36
  other thing, could it have prevented the problem?
• 19:38
  And he said yes. I told him like, so why didn't
• 19:41
  you tell me? And he was quiet.
• 19:46
  Those of you who are in these sorts of industries, you're
• 19:49
  fixing machine, you're fixing this.
• 19:50
  You owe it up to your clients to tell them.
• 19:52
  Hello. OK, Olga, you came today and
• 19:55
  what you want to fix, it's just the Boris or it's just the wheel
• 19:59
  alignment. But actually this is a sign of
• 20:02
  something bigger. The sign could be here, it could
• 20:05
  be here. OK, just leave this car.
• 20:07
  Let me run maintenance on it and let me see what's going on.
• 20:09
  Let me try and diagnose what the problem is.
• 20:12
  And OK, as we diagnose it, if we see any bigger problem, should I
• 20:16
  let you know? Then you keep quiet.
• 20:18
  Of course the guy is going to say if you see anything, let me
• 20:21
  know. At least let it be the
• 20:22
  customer's choice. That OK, Thank you for telling
• 20:24
  me. Fix the small one, that big one,
• 20:27
  and no problem. We'll deal with it later.
• 20:29
  At least when the problem arises, the guy will remember
• 20:32
  that you told him. So that's my own recommendation.
• 20:37
  If you don't want to go out for a small change, don't ham and
• 20:40
  Haw. Don't start doing one kind.
• 20:43
  You know, ignoring calls and stuff like that.
• 20:47
  Have a friend conversation, cost the damn thing and then come
• 20:51
  out. If you don't know how to cost
• 20:53
  it, then no problem, charge for transport.
• 20:56
  I say ah mummy, I'll collect 15K.
• 20:58
  Charge for transport in Abuja. They're doing it in Lagos,
• 21:01
  they're doing it in other parts of the country.
• 21:03
  I think it can work as well. Then schedule these things.
• 21:08
  Make it a regular something be showing up every two, two months
• 21:11
  or every 3, three months depending on what it is that you
• 21:13
  sell. Also depending on the health of
• 21:19
  the machinery. Then expand your diagnostic.
• 21:23
  Don't just come and fix one thing and then leave.
• 21:27
  If somebody calls you that AC compressor has blown, don't just
• 21:32
  come and replace the AC compressor and then leave.
• 21:36
  You come, you fix the air conditioner compressor, and then
• 21:39
  you think about it. For a compressor to blow it
• 21:42
  means that there might have been an electrical problem somewhere
• 21:45
  that created an what was it called overcharge or something.
• 21:49
  Try and trace the fault of the overcharge or sorry, no
• 21:52
  overcharge. I can't remember this because
• 21:54
  this is surcharge, you know, when current just goes too high
• 21:56
  Chan traffic and what the problem is and tell the guy
• 22:03
  hello Olga, yes, I've replaced your compressor.
• 22:07
  But normally for compressor to blow it means that there might
• 22:10
  have been a problem from here, from here, from here.
• 22:13
  OK, just give me like 20 minutes.
• 22:14
  Let me check. Let me diagnose this thing.
• 22:17
  OK? If I see any problem, should I
• 22:19
  tell you? I keep quiet.
• 22:21
  The guy was, of course. Now tell me.
• 22:23
  Then go ahead and do it. You might discover nothing.
• 22:28
  No problem. At least they will think of you
• 22:30
  as a meticulous guy so that in the future they'll call you.
• 22:34
  They'll say, oh, this guy, he knows his job.
• 22:37
  If you find something and they can afford to, then you have
• 22:42
  expanded the average order size for today.
• 22:47
  They've made an extra bit of income.
• 22:50
  They will also be happy because you have prevented some problems
• 22:53
  from reoccurring. And by the way, I have lived
• 22:56
  through this, another example that my guy showed up and only
• 23:00
  fixed the the compressor, the AC compressor, but did not diagnose
• 23:09
  that the problem was another electrical problem.
• 23:13
  And think about it, do you think I was happy that you fix
• 23:16
  compressor today? Then in three months time I'm
• 23:19
  calling you back from Compressor again, only to now find out that
• 23:22
  the problem was caused by some other electrical fault?
• 23:25
  Do you think I was happy? So those of you in these trades,
• 23:30
  think about it. If you're not in these trades,
• 23:34
  think about it. You want a viable business, you
• 23:37
  want a profitable business, you want sustainable business, then
• 23:41
  the game is repeat business and the game is referrals.
• 23:44
  So make sure you are storing people's numbers and make sure
• 23:48
  you stay top of mind and people see you again and again.
• 23:53
  Whether it's WhatsApp game or Instagram game or showing up for
• 23:58
  maintenance calls, you need to find ways of remaining top of
• 24:01
  mind. Anyway, so that's it.
• 24:03
  That's just the business Nuggets for today.
• 24:08
  Market Day has been fun. You know how it is now for those
• 24:12
  of us in this part of the world, you know, now we like food, we
• 24:15
  like drink. And I'm trusting that wherever
• 24:19
  it is that you come from, especially if you're Nigerian or
• 24:22
  excuse me, Ghanaian or whatever. So excuse me, I'm assuming that
• 24:28
  we're all the same, like, you know, we want to spend time with
• 24:30
  our family and want to have fun, good food, good drinks.
• 24:35
  And for those of us who have kids, you know, you're around
• 24:37
  and all the cousins are playing, as always, such a joy.
• 24:41
  So still, it's my prayer that for those of us who have
• 24:47
  travelled and for those of you who still have plans to travel,
• 24:51
  whether you're heading back home to the villa or whether you're
• 24:53
  heading to Tenerife or wherever, you know, those of you who are
• 24:56
  travelling to fancy places, you know, spend Christmas in Canada
• 25:00
  or France or something, it's my prayer that your travels will be
• 25:04
  safe. The family members that we go to
• 25:06
  go and meet are going to meet everybody safe and in good
• 25:08
  health. My prayer that we all have fun.
• 25:12
  It's my prayer that we wrap up 2025 with love and with joy and
• 25:16
  with bliss and that we come back strong for 2025.
• 25:22
  Oh, sorry, that we wrap up 2024 and then come back strong for
• 25:26
  2025. And I'm looking forward to a
• 25:28
  wonderful year for also professionally, business wise,
• 25:36
  family wise, spiritually, everything wise.
• 25:40
  So hope you guys have fun. It's going to be Christmas in
• 25:44
  another three days. And yeah, hoping that you all
• 25:51
  enjoy your holidays and then we'll have a wonderful
• 25:54
  Christmas. I'm not sure if I can record
• 25:56
  tomorrow because I won't lie nowadays, now you come home, you
• 26:00
  haven't seen cousins in a while, you haven't seen uncles and
• 26:03
  aunties. So we've just been going up and
• 26:04
  down, going up and down. So, and if I make it tomorrow,
• 26:07
  I'll catch you guys tomorrow. If not, you'll probably hear
• 26:10
  from me maybe sometime after Christmas.
• 26:14
  So either way, have fun, have a wonderful night.
• 26:16
  I'll catch you guys at the next episode.