Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Beep, Bag, Breathe

Transcript

Phone Tap: Beep, Bag, Breathe · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's Brook and Jeffrey in the morning. And what do
• 0:02
  Speaker 1: you do if your significant other loves going to the
• 0:05
  Speaker 1: grocery store and doing self checkout but they're not very
• 0:09
  Speaker 1: good at it?
• 0:10
  Speaker 2: Got Wait, what do you mean?
• 0:11
  Speaker 1: We're nine times out of ten they need to call
• 0:14
  Speaker 1: an attendant over because they mess something up or double
• 0:18
  Speaker 1: scanned an item, or put their food in the wrong area.
• 0:21
  Speaker 2: No, you're laying it's not there.
• 0:23
  Speaker 1: Well, I'll tell you what you do. You call us
• 0:26
  Speaker 1: so we can pretend to be the grocery store and
• 0:29
  Speaker 1: reprimand him for his self checkout shortcomings. That's what we
• 0:33
  Speaker 1: do in your phone tap right now, it's another.
• 0:40
  Speaker 3: Hello. Hi, I'm calling from the Customer Experience department looking
• 0:45
  Speaker 3: for Brett.
• 0:48
  Speaker 4: This is Brett Great.
• 0:49
  Speaker 2: My name is Meredith Yanks. It's Mac. You Sandy, you
• 0:53
  Speaker 2: were in one of our stores recently.
• 0:56
  Speaker 4: Is this a survey?
• 0:57
  Speaker 2: No, it's actually.
• 0:59
  Speaker 3: About how you use our self checkout stations.
• 1:02
  Speaker 2: Okay, can you just tell me about that experience?
• 1:06
  Speaker 4: Uh? Overall was fine. I had one thing where the
• 1:09
  Speaker 4: attendant had to come over and help me scan the
• 1:11
  Speaker 4: avocados chopocounter didn't have a sticker on it, so I
• 1:14
  Speaker 4: had to get the number from the attendant, but.
• 1:16
  Speaker 2: Otherwise, okay.
• 1:18
  Speaker 3: So are you saying that you would appreciate it if
• 1:21
  Speaker 3: the farmers just put the barcodes right on as they
• 1:23
  Speaker 3: grow them in the fields.
• 1:25
  Speaker 2: No, just to convenience you.
• 1:27
  Speaker 4: I'm not saying that at all. I'm just telling you
• 1:29
  Speaker 4: about the issue I had because you asked, why are you.
• 1:33
  Speaker 2: Calling aggressive scanning? Brett? That's why I'm.
• 1:36
  Speaker 4: Calling aggressive scanning.
• 1:38
  Speaker 3: What one of the attendants noticed that you were aggressively
• 1:42
  Speaker 3: scanning your produce extra loudly, creating a real disturbance in
• 1:46
  Speaker 3: our store.
• 1:48
  Speaker 4: Disturbance that didn't happen.
• 1:50
  Speaker 2: Oh, it did happen.
• 1:51
  Speaker 3: It bothered our other customers greatly. How many times you
• 1:54
  Speaker 3: were scanning the bananas?
• 1:56
  Speaker 4: Why?
• 1:56
  Speaker 3: Just back and forth and back and forth and back
• 1:59
  Speaker 3: and forth, lady, I.
• 2:00
  Speaker 4: Was doing that because it wouldn't scan The attendant told
• 2:02
  Speaker 4: me to keep doing that.
• 2:04
  Speaker 2: Let me ask you a question, Brett.
• 2:06
  Speaker 3: You like to blame others for your shortcomings, don't you.
• 2:09
  Speaker 4: You work at a grocery store, and you're suggesting that
• 2:11
  Speaker 4: you don't even know me.
• 2:12
  Speaker 3: I don't work in a grocery store. At this point,
• 2:15
  Speaker 3: I am the grocery store and I'm just calling to
• 2:17
  Speaker 3: let you know that we have a problem with you.
• 2:19
  Speaker 4: You have a problem with me for doing what I'm
• 2:22
  Speaker 4: told to do at the self checkout. That's what you're
• 2:24
  Speaker 4: calling about.
• 2:25
  Speaker 3: What I'm calling to tell you is that from now on,
• 2:27
  Speaker 3: you'll have to stand in line at the regular checkout.
• 2:29
  Speaker 3: Oh come on, You're banned from all self checkouts for
• 2:32
  Speaker 3: six months.
• 2:34
  Speaker 4: Is this a joke?
• 2:35
  Speaker 2: No, it's not.
• 2:36
  Speaker 3: And I'll have you know my supervisor wanted me to
• 2:39
  Speaker 3: ban you from the store. I had to talk him down.
• 2:42
  Speaker 4: What is going on right now? I'm suspended from self
• 2:45
  Speaker 4: checkout because of my aggressive scanning.
• 2:48
  Speaker 2: That's right.
• 2:49
  Speaker 3: And I will say there is a way for you
• 2:51
  Speaker 3: to cut your suspension in half. You're always allowed to
• 2:54
  Speaker 3: take our free online course called beep Bag Breathe.
• 2:59
  Speaker 4: You know what this is dumb, I've had enough.
• 3:01
  Speaker 2: It's a way for people to get through self checkout calmly.
• 3:04
  Speaker 4: I am calm. I am perfectly calm when I'm doing
• 3:07
  Speaker 4: the self checkout. I literally was doing what your employee
• 3:09
  Speaker 4: told me to do.
• 3:10
  Speaker 2: This is crazy interesting.
• 3:12
  Speaker 3: Were you calm self check out the way you're being
• 3:14
  Speaker 3: calm with me right now?
• 3:16
  Speaker 4: No, I'm not calm with you right now because you're
• 3:19
  Speaker 4: provoking me. You're being extremely condescending and I didn't do
• 3:22
  Speaker 4: anything wrong.
• 3:23
  Speaker 2: But are you done?
• 3:24
  Speaker 4: Yeah? Are you done?
• 3:26
  Speaker 2: Am I done?
• 3:27
  Speaker 3: Trying to help you calmly bag your groceries without scaring
• 3:30
  Speaker 3: fellow shoppers.
• 3:31
  Speaker 2: Oh my gosh, I guess I am. I am done?
• 3:34
  Speaker 4: Okay, Well, I doubt you can stop me from using
• 3:36
  Speaker 4: self checkout. I mean, the reasons that you're giving are ridiculous.
• 3:39
  Speaker 4: I don't even know how you're going to enforce this.
• 3:41
  Speaker 3: Actually I can now if you do try to sneak back.
• 3:44
  Speaker 3: Our cameras have been trained to recognize something called wide
• 3:47
  Speaker 3: stance warriors.
• 3:48
  Speaker 4: What does that mean? What are you trying to say?
• 3:50
  Speaker 3: It's your signature move legs spread, arms flailing slightly as you.
• 3:54
  Speaker 2: Jab the scanner.
• 3:55
  Speaker 4: I'm not doing that.
• 3:56
  Speaker 3: Our AI video recognition will pick up on it and
• 4:00
  Speaker 3: you will be arrested.
• 4:01
  Speaker 4: You're trying to erect me for scanning my own freaking groceries.
• 4:05
  Speaker 2: We're not threatening you. We're rooting for you.
• 4:07
  Speaker 4: Bred fuck you can do this.
• 4:09
  Speaker 2: We hope you.
• 4:10
  Speaker 3: Take the necessary steps to get back in that line again,
• 4:14
  Speaker 3: as long as you can follow directions.
• 4:16
  Speaker 2: Beep bag breathe.
• 4:18
  Speaker 1: You don't have to.
• 4:18
  Speaker 4: Worry about that. I'm never gonna shop at your stupid
• 4:20
  Speaker 4: store again.
• 4:21
  Speaker 3: Oh well, that's funny, Brett, because I don't even work
• 4:24
  Speaker 3: at that stupid store.
• 4:25
  Speaker 2: Isn't that weird?
• 4:26
  Speaker 4: Oh no, yeah, I know you are the store. You
• 4:28
  Speaker 4: are the store that's really got complex.
• 4:31
  Speaker 2: Actually I'm not the story either.
• 4:32
  Speaker 3: I'm actually Brooke from the radio show Brooke and Jeffrey
• 4:35
  Speaker 3: in the Morning, and we're doing a prank phone call
• 4:36
  Speaker 3: on you.
• 4:38
  Speaker 4: You're not from the freaking grocery store.
• 4:41
  Speaker 2: Oh my, this is a phone tap. Your girlfriend, Ashley
• 4:44
  Speaker 2: set you up.
• 4:45
  Speaker 3: She said that it's hysterical to watch you try to
• 4:47
  Speaker 3: use self check out because you're terrible at it.
• 4:49
  Speaker 4: Come on, that's so low. That's so low.
• 4:53
  Speaker 3: Ah, you were worried about that wide leg stance.
• 4:56
  Speaker 2: I know that's you at that store.
• 4:57
  Speaker 4: Yeah, I mean that does sound like me, but that
• 5:00
  Speaker 4: beatback boot thing just set me off.
• 5:03
  Speaker 2: It's actually beat back breathe, Brett.
• 5:05
  Speaker 4: Deep back breathe, Yeah, beat back breathe. That's right.
• 5:08
  Speaker 2: Don't take it out on the produce.
• 5:10
  Speaker 4: You can't stop me.
• 5:13
  Speaker 2: Those poor banana
• 5:15
  Speaker 3: Wake up every morning was boom taps weekday mornings on
• 5:18
  Speaker 3: the twenties, Brooke and Jeffrey in the morning,