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The Truth About Scaling (No One Tells You This) with Makenzy & Joe Geiger · Epic Entrepreneurs

• 0:26
  SPEAKER_02: Hello, everyone.
• 0:27
  SPEAKER_02: Welcome to this week's episode of Epic Entrepreneurs.
• 0:30
  SPEAKER_02: I am Cliff McCray with Action Coach Business Growth Partners, where we work with local business owners to turn big ideas into real scalable growth.
• 0:39
  SPEAKER_02: Today I'm excited to be joined by McKenzie and Joe Geiger with Zippy Pets.
• 0:43
  SPEAKER_02: How are you all today?
• 0:45
  SPEAKER_00: Doing great.
• 0:46
  SPEAKER_00: Excited to be here.
• 0:47
  SPEAKER_02: Doing really good.
• 0:49
  SPEAKER_02: Perfect, perfect.
• 0:49
  SPEAKER_02: All right, McKenzie and Joe, thanks for being here.
• 0:51
  SPEAKER_02: Let's go ahead and jump right into things.
• 0:53
  SPEAKER_02: So uh for those of you who may not know it yet, who is McKenzie and Joe Geiger and what is Zippy Pets?
• 1:01
  SPEAKER_00: All right.
• 1:01
  SPEAKER_00: So let's just let's go there.
• 1:04
  SPEAKER_00: Um, I it's so funny.
• 1:05
  SPEAKER_00: So we both have a background in botany and biology.
• 1:10
  SPEAKER_00: So we went to school out in Maryland and had this whole, you know, like plan for ourselves and what we thought our lives would were gonna look like.
• 1:16
  SPEAKER_00: And if you would have asked me, you know, seven years ago if I'd be in pet sitting, that was not on my radar.
• 1:22
  SPEAKER_00: Um, but nonetheless, so we moved to Asheville back in 2020 during COVID, and Joe had landed a sales job, which I'll let you speak to if you feel called to do that.
• 1:31
  SPEAKER_00: Um, and I kind of was in like a transitionary spot doing nanny care.
• 1:36
  SPEAKER_00: Um, and I had this like crazy health scare that happened and spent about a year just like trying to figure out what was going on with my health.
• 1:46
  SPEAKER_00: And so, long story short, I'll give Spark notes.
• 1:49
  SPEAKER_00: I ended up having to basically just quit my nanny job since it was nine to five uh because I was in and out of doctor's appointments like every almost every day of the week and had to travel across the country and go to all these specialists.
• 2:04
  SPEAKER_00: And um, yeah, long story short, I ended up kind of just getting into pet care as like a side gig.
• 2:09
  SPEAKER_00: And I was like, you know, if my my life is gonna just fall to shit and my health is gonna fall and I don't know where I'm going and I don't know how much time I have, um, I'm just gonna do something that brings me joy and be around animals.
• 2:22
  SPEAKER_00: So um, long story short, I ended up healing from the condition that I had.
• 2:26
  SPEAKER_00: And part of that I really do feel in my heart was due to being in the presence of animals, it was a very healing, very low stress environment for me.
• 2:36
  SPEAKER_00: Um, and so I just kind of went with it.
• 2:38
  SPEAKER_00: I started getting a ton of referrals and uh people were just reaching out.
• 2:41
  SPEAKER_00: I became one of the top-rated uh sitters on Rover with over 155-star reviews.
• 2:47
  SPEAKER_00: And so at that point, yeah, I just was like, I this is my path.
• 2:52
  SPEAKER_00: Um, so I just didn't question it.
• 2:54
  SPEAKER_00: And here we are, you know, four years down the line, and we have a whole team now.
• 2:58
  SPEAKER_00: And yeah, it's been it's been a labor of love and and just always learning and growing every day.
• 3:04
  SPEAKER_03: Yeah, no, um, thank you for sharing that story, Kenzie.
• 3:07
  SPEAKER_03: It's you know, it's a it's a great reminder of of humble beginnings and where we were at.
• 3:11
  SPEAKER_03: I feel like when we were in the throes of 2020, uh everybody was kind of being uh I'll speak for myself.
• 3:18
  SPEAKER_03: Our in our individual situation, our entire life was kind of tossed upside down.
• 3:22
  SPEAKER_03: And the whole world was at that time.
• 3:25
  SPEAKER_03: But um we we wanted to do something with biology, and it was so hard.
• 3:29
  SPEAKER_03: We wanted to do something with plants, but it's really hard to do something like living in Asheville, um, and the only real plant jobs are like either like a cannabis bud tender, and I'm not that about that life anymore, but or working at the Biltmore for like 10 bucks an hour part-time.
• 3:46
  SPEAKER_03: So it was really upsetting.
• 3:48
  SPEAKER_03: And and at the time that we moved here, I was like one indeed, and I'm like, the stars had aligned.
• 3:54
  SPEAKER_03: I was just getting off of unemployment, and Kenzie was starting to work as a nanny and sort of rover during like this one-year period.
• 4:02
  SPEAKER_03: And I found this job in solar, and I was like, well, it's photosynthesis for your house.
• 4:08
  SPEAKER_03: Why not?
• 4:09
  SPEAKER_03: I'll just do a sales gig, see how this goes.
• 4:11
  SPEAKER_03: I like talking to people, so I was like, I'll cut my teeth on this.
• 4:16
  SPEAKER_03: Turned out to be like one of the greatest gifts of my entire life.
• 4:20
  SPEAKER_03: Um, I ended up working with an amazing, amazing organization of incredibly supportive, intelligent, um, high-performing individuals um throughout the Carolinas and across the United States for Encore Solar.
• 4:37
  SPEAKER_03: They're no longer around RIP Encore.
• 4:39
  SPEAKER_03: Um, but it was really a personal development opportunity that was placed in my path that really turned me into the person that I am today.
• 4:49
  SPEAKER_03: Um I became a team lead very quickly, doing door-to-door sales, um, basically kind of being the paceetter for the office in Asheville.
• 4:58
  SPEAKER_03: Um, and then within a year after that, I became the the um the lead setting or appointment setting manager for the canvassing team.
• 5:06
  SPEAKER_03: Um, I moved throughout some various roles throughout that office and ultimately became the sales manager and just the overall office manager.
• 5:13
  SPEAKER_03: And that was it was really cool.
• 5:14
  SPEAKER_03: It was like really getting to learn how to mentor people and how a successful business runs and how an amazing culture that can change people's lives is nurtured and tend it to, and the kind of things that you allow in the culture and the kind of things that you want to steer people away from.
• 5:34
  SPEAKER_03: And you kind of become this like parent in a way.
• 5:39
  SPEAKER_03: Um, and I think a true coach sees themselves as a parent.
• 5:42
  SPEAKER_03: They care about the people that they are coaching um just like they care about their kids, and it doesn't mean that they let them get away with everything.
• 5:49
  SPEAKER_03: You know, that we have standards and and I think and accountability, yeah, yeah, yeah.
• 5:53
  SPEAKER_03: And, you know, it's um yeah, I look back at that time in my life, like one of the biggest blessings.
• 6:00
  SPEAKER_03: And here we are running a pet sitting team, and I was so heartbroken that the solar industry has been imploding.
• 6:09
  SPEAKER_03: Um, it was just so much fun being at that company, and it was super unfortunate.
• 6:13
  SPEAKER_03: The office after office after office closed after Silicon Valley Bank went under, and uh yeah.
• 6:21
  SPEAKER_00: So you came on with Zippy when they yeah, they they tangled.
• 6:25
  SPEAKER_03: Yeah, yeah.
• 6:25
  SPEAKER_03: I I I transitioned into Zippy's at a time when we had found out that we were expecting.
• 6:32
  SPEAKER_01: Yeah.
• 6:33
  SPEAKER_03: And and things were at a at a pivotal shifting point where it was like, all right, this is this is a good time to sort of jump ship and really focus on the family, focus on family life and and building this business because Kenzie had kind of done it going blindly at first with my encouragement of hey, you're doing really good on Rover.
• 6:57
  SPEAKER_03: You should uh should start a business.
• 7:00
  SPEAKER_00: Well, so what happened is I got I got so burnt out doing it as a solo sitter, and I never had a day off.
• 7:07
  SPEAKER_00: I was taking visits like eight to ten visits a day for like weeks on end with no day off.
• 7:13
  SPEAKER_00: And I finally ended up, I haven't I had an accident, which I was fine, but I ended up in in the hospital with a dog who took off after a deer on a walk and was on a retractable leash.
• 7:24
  SPEAKER_00: It was a whole thing, and that was kind of my wake-up call where I was like, I think I actually need to hire help now, and I need to be doing this and running myself into the ground.
• 7:32
  SPEAKER_00: So that was my wake-up goal.
• 7:34
  SPEAKER_03: Yeah, and for me, it was it was as simple as like from the sales side in the solar industry.
• 7:40
  SPEAKER_03: It was like, if we want more sales, if we want the business to grow, we need to hire people.
• 7:45
  SPEAKER_03: And so I was like, Kenzie, just start a business and hire people, it's not that hard.
• 7:49
  SPEAKER_03: But you don't know what you don't know until you know it, and it's been uh it's been a labor of love for sure.
• 7:55
  SPEAKER_03: Yeah, hurting kittens is leadership.
• 7:59
  SPEAKER_02: Yeah, yeah, no, get it.
• 8:01
  SPEAKER_02: So so I want to ask, why Asheville out of all places?
• 8:06
  SPEAKER_03: Oh, we love Asheville.
• 8:08
  SPEAKER_03: Um we um we've heard about Asheville for years and years, even before we had ever met in college, um, just kind of in passing, just hearing about it, never knowing a thing about it.
• 8:21
  SPEAKER_03: We went to school in the western in the western part of Maryland in in Appalachia.
• 8:27
  SPEAKER_03: And it was northern Appalachia, so it was like bitter cold and brief summer.
• 8:32
  SPEAKER_03: Um and when we had I don't think we came here for we came here for a concert.
• 8:39
  SPEAKER_03: Yeah, it was in what is that 20 2018?
• 8:41
  SPEAKER_03: We came here for Tame and Paula, which Kenzie had been wanting to see.
• 8:45
  SPEAKER_03: She's been chasing Tame Impala, trying to see Tame Impala for years and years and years.
• 8:49
  SPEAKER_03: And so we were like, you know what, let's go to Asheville.
• 8:52
  SPEAKER_03: We we've heard about it, so let's go down here to this concert and check it out.
• 8:55
  SPEAKER_00: And we uh yeah, so we ended up leaving and we just like sobbed on the way home.
• 8:59
  SPEAKER_00: We were like, why are we so emotional?
• 9:01
  SPEAKER_00: Like, we don't want to leave this place.
• 9:03
  SPEAKER_00: So we made it a thing, we like put it on our vision board.
• 9:06
  SPEAKER_00: We're like, we're gonna go back in the next year and we're we're just gonna see if that feeling is still there.
• 9:10
  SPEAKER_00: Like it felt like we needed to be here and this was our home.
• 9:13
  SPEAKER_00: And sure enough, we we came came back and we were like, I don't know how we're getting here, but we're just gonna make it happen.
• 9:18
  SPEAKER_00: And we did.
• 9:20
  SPEAKER_02: Nice, nice.
• 9:21
  SPEAKER_02: So so if you had to start again from absolute scratch, you know, let's say no brand, no clients, no safety net, what would you do differently the second time around?
• 9:35
  SPEAKER_00: That's a big question.
• 9:37
  SPEAKER_03: Because I feel like Zippy was sort of a second start for me.
• 9:41
  SPEAKER_00: Yeah, I feel like I d I don't know.
• 9:44
  SPEAKER_00: I don't know if I would do anything differently.
• 9:47
  SPEAKER_00: Joe and I talk about this a lot.
• 9:49
  SPEAKER_00: Um when we just think about our lives and and you know what we've been through and how we've gotten here, and we really have this mindset of just like, I don't think I would actually change anything because I wouldn't be the person that that I am today.
• 10:05
  SPEAKER_00: Um yeah, it's just it's such an intimate labor of love in so many different ways.
• 10:11
  SPEAKER_00: And I feel like yeah, it's just I'm so grateful for for everything through the challenges and and everything that we've been through.
• 10:20
  SPEAKER_03: Yeah, like every challenging interaction with a teammate or a client or what people would view as mistakes, um, my challenge to the listeners here would be instead of looking at it as a mistake, look at as an opportunity to learn and to deepen your your own wisdom.
• 10:38
  SPEAKER_03: Um because as much as we want to start over, we we can't.
• 10:42
  SPEAKER_03: Um we can always start anew, but we can't start over.
• 10:46
  SPEAKER_03: And so keep pressing forward and keep teaching the people around you.
• 10:50
  SPEAKER_03: And I think that's the biggest thing is because we'll we raise each other up and we stand on the shoulders of giants.
• 10:56
  SPEAKER_03: Like I didn't learn how to hire and scale a business that spread throughout the Carolinas and was only INC 500 by myself.
• 11:07
  SPEAKER_00: I I came into an organization that had people that had decades of experience in sales leadership and were golden door uh winners and folks that were venture capitalists and yeah, and I think too, like if if I would have known the challenges that were ahead, um, I feel very grateful for just being kind of blindsided and just taking things one step at a time because it's just there are always growth bumps.
• 11:34
  SPEAKER_00: And if I would have known how challenging it was going to be um to get through the first the first year, oh my goodness, in the first actually couple years.
• 11:43
  SPEAKER_00: Um, I may have not actually started a business if I would have known like how challenging it was gonna be.
• 11:49
  SPEAKER_00: So um yeah, I'm really grateful for for the challenge because it's it's nice to to just not have any expectations and to just take things one day at a time.
• 12:00
  SPEAKER_02: Okay.
• 12:01
  SPEAKER_02: So what would you say is a lesson you learned the hard way as a business owner that no one really prepares you for?
• 12:07
  SPEAKER_00: Oh, that's an easy one.
• 12:08
  SPEAKER_00: Common sense is not common, y'all.
• 12:13
  SPEAKER_03: Yeah.
• 12:14
  SPEAKER_00: And and to just go deeper on that too, just like I've had to get my own stuff out of the way in terms of managing a team.
• 12:23
  SPEAKER_03: Kenzie is a perfectionist and she has very high standards for herself.
• 12:27
  SPEAKER_00: High standards and high expectations most of the time that I don't even realize I have until the moment.
• 12:33
  SPEAKER_00: Um, so yeah, I think really just like humbling myself and like really just appreciating that everyone is at such a different point in their life, in their development, and their growth, and all of it is so beautiful and so perfect, and just like meeting people where they're at, whether it's our teammates, our clients, like people are coming to us from all different experiences and backgrounds and communication styles, and really being able to just have the skill of emotional intelligence and really, yeah, meeting people where they're at is huge.
• 13:04
  SPEAKER_03: Dropping in and yeah, getting down to their level and being able to hear them in their own story and then have that awareness in the back of your own mind to be like, okay, I'm playing 5D chess here.
• 13:17
  SPEAKER_03: I want this to be the end result.
• 13:19
  SPEAKER_03: How can I coach them and guide them through this conversation to ultimately bring them to learn and also deepen that patience within myself?
• 13:28
  SPEAKER_00: And I I have to credit Joe for a lot of my communication skills.
• 13:32
  SPEAKER_00: He's actually coached me.
• 13:38
  SPEAKER_03: You're gonna lose a lose a rep.
• 13:41
  SPEAKER_00: You can't be so direct.
• 13:42
  SPEAKER_00: Like, I have to get out of my own emotions about things and like really just what is the the the five levers levels of leadership?
• 13:49
  SPEAKER_03: So for any budding entrepreneur that starts a team, please love sandwich everything.
• 13:54
  SPEAKER_03: Please always follow the three-strike rule, set clear expectations.
• 13:58
  SPEAKER_03: If it wasn't said, it's your fault.
• 14:01
  SPEAKER_03: It's not the person that's working with you's fault.
• 14:04
  SPEAKER_03: Um, and just take extreme ownership of everything that's going on because people don't want to see you as a positional leader yelling at them all the time.
• 14:11
  SPEAKER_03: They want to be led.
• 14:13
  SPEAKER_03: And that takes humility.
• 14:16
  SPEAKER_03: Yeah, I definitely agree.
• 14:18
  SPEAKER_00: Amazing books out there that have helped us.
• 14:20
  SPEAKER_00: Yeah, there's really good books.
• 14:22
  SPEAKER_02: Yeah.
• 14:23
  SPEAKER_02: So what's one and this is always a good one.
• 14:25
  SPEAKER_02: What's one common myth people believe about running a business that makes you laugh now when you hear it?
• 14:30
  SPEAKER_03: Oh, that you have all this free time and that you're not like uh and that you make all this money from the when you're starting and you're like, oh, the owners, they make so much money because I finally understand how the commission breakdown works, or I understand how the income works, or I know I I know what the prices they're charging.
• 14:45
  SPEAKER_03: Like, why are they taking so much?
• 14:47
  SPEAKER_00: It's like there's so many hidden expenses.
• 14:52
  SPEAKER_00: There are days when I'm working like 12-hour days and it really it feels like nurturing a baby, like in that regard, it's it's huge.
• 15:02
  SPEAKER_00: Yeah, it's such a sacrifice.
• 15:05
  SPEAKER_00: Yeah.
• 15:06
  SPEAKER_03: Yeah.
• 15:07
  SPEAKER_03: There are there are days where I'm like, we're gonna.
• 15:09
  SPEAKER_03: I mean, in the early, early days, it was like, all right, we're either gonna lose this rep or we're gonna lose some groceries for the week.
• 15:17
  SPEAKER_03: And we would we would choose to lose the groceries because we care about our people and we want to keep the team growing, keep them busy, yeah.
• 15:25
  SPEAKER_02: Okay.
• 15:26
  SPEAKER_02: So be honest, are you are you know, and and uh you know, you can individually answer this.
• 15:31
  SPEAKER_02: Are either of you naturally more of an entrepreneur or an employee at heart and why?
• 15:36
  SPEAKER_00: Ooh, that's a good one.
• 15:38
  SPEAKER_00: I like this question.
• 15:39
  SPEAKER_00: Um, I have always felt the entrepreneurial spirit uh since I was yeah, probably right after I I graduated high school.
• 15:49
  SPEAKER_00: I just I mean, I've moved across the country with very little support from my family and just was like, I am gonna make my life happen.
• 15:58
  SPEAKER_00: Nobody's gonna make it happen for me.
• 16:00
  SPEAKER_00: I don't care how hard it is.
• 16:01
  SPEAKER_00: I I got no help from my family to put myself through college.
• 16:05
  SPEAKER_00: So I'd I have just been like a grinder from the moment that I had the opportunity to spread my wings.
• 16:13
  SPEAKER_03: I will attest that that is all true.
• 16:17
  SPEAKER_03: Um Kenzie, I've never seen anybody that works as hard as Kenzie.
• 16:21
  SPEAKER_03: Um for me personally, I have always cut against the grain.
• 16:26
  SPEAKER_03: Um, if my parents are ever listening to this, they'll be like, Yep, he is the one that never listened to our advice and always did what he wanted.
• 16:35
  SPEAKER_03: And you know, I I felt like every job that I've ever worked, people would always tell me this.
• 16:40
  SPEAKER_03: They'd be like, You're too smart to work here.
• 16:44
  SPEAKER_03: Because I know a lot about a lot of things.
• 16:46
  SPEAKER_03: And where I really started to feel at home was in door-to-door sales, where I could really set my own hours, get out and make it.
• 16:52
  SPEAKER_03: And one of my mentors told me that there are two kinds of people in this world.
• 16:56
  SPEAKER_03: There are the kind of people that push buttons and pull levers and I have to be told what to do, and there's the kind of person that just goes out and gets it and makes it happen.
• 17:05
  SPEAKER_03: And that's the kind of person that I've always been.
• 17:08
  SPEAKER_03: Um, and the the the opportunity with door-to-door kind of unlocked that for me.
• 17:12
  SPEAKER_03: And I've been super excited to be on this journey with Mackenzie and just grind this out.
• 17:17
  SPEAKER_03: And there's there's there's there's no failing, there's only learning.
• 17:21
  SPEAKER_00: Yeah, and that's a really beautiful aspect of our our culture too, and what we're you know seeking to offer to our teammates too, because we feel like everybody kind of has that uh entrepreneurial spirit in them.
• 17:34
  SPEAKER_00: It's just a matter of like creating the right circumstances in the environment to which they can feel safe enough to unlock that.
• 17:41
  SPEAKER_00: Unlock it.
• 17:41
  SPEAKER_00: Yeah.
• 17:43
  SPEAKER_02: So, Joe, I want to dig into that a little bit more.
• 17:45
  SPEAKER_02: What did that person mean by saying that that you're too good to be working here?
• 17:49
  SPEAKER_02: What do they mean by that?
• 17:51
  SPEAKER_03: Oh, so it's uh this was like when I was in like tree work.
• 17:56
  SPEAKER_03: I I when I got out of college, I started doing, I started working for Bartlett Tree Experts.
• 18:01
  SPEAKER_03: And I would just like have the craziest conversations with my with my teammates.
• 18:07
  SPEAKER_03: Like, and they're blue-collar types.
• 18:10
  SPEAKER_03: Some of them were called had college degrees, and some of them were very intelligent, but I could hold a conversation with anybody, be it a physics conversation and computer science, um, philosophy, religion, chemistry, history, art, I mean, you name it, I can go there.
• 18:28
  SPEAKER_03: And when it came, and people would always be like, You're too smart for this role.
• 18:32
  SPEAKER_03: You're too smart to be just cutting trees down, you're too smart to be a deli clerk, you're too smart to be an electrician's apprentice, you're too smart to be X, Y, and Z.
• 18:41
  SPEAKER_03: And I even had people that when I was in door-to-door sales, going on leadership retreats and being flown to the Caribbean and being at the company trips, they'd be like, I don't know why you're you're here at Encore or here in at the sales org.
• 18:53
  SPEAKER_03: You're you're too smart.
• 18:54
  SPEAKER_03: You need to be somewhere else, get something crazier.
• 18:57
  SPEAKER_03: Like, yeah, I mean, I could be a CEO.
• 18:59
  SPEAKER_03: It's just gonna, you know, take a while.
• 19:03
  SPEAKER_02: Okay.
• 19:03
  SPEAKER_02: No, I get it.
• 19:04
  SPEAKER_02: I get it.
• 19:05
  SPEAKER_02: So how do you personally handle stepping away from the business, you know, like taking a vacation?
• 19:12
  SPEAKER_02: That is that is that's a bad word, vacation.
• 19:16
  SPEAKER_03: Um, so so this was something that I experienced when at on when I was working in solar.
• 19:23
  SPEAKER_03: Um, when I would step away from the office, the whole office would seem to crumble.
• 19:28
  SPEAKER_03: When I was like, Yeah, we're gonna have our own business and we're gonna we're gonna do this thing.
• 19:32
  SPEAKER_03: And Kenzie has been experiencing it.
• 19:34
  SPEAKER_00: And we're about to go on vacation.
• 19:36
  SPEAKER_00: We're yeah, we're in a couple days.
• 19:37
  SPEAKER_00: We're leaving in a couple days, but it it is like I'll I'm I would be lying if I said that I did not have anxiety anytime we even take a mini vacation.
• 19:46
  SPEAKER_00: Um, and we're actually in in the works and in the process of like getting an office manager and someone trained to be able to basically run all of our admin operations because at this point I'm not out in the field as much.
• 19:59
  SPEAKER_00: I've I've kind of taken on the role of wearing all the hats behind the scenes and doing all the admin stuff.
• 20:04
  SPEAKER_00: Yeah.
• 20:04
  SPEAKER_00: So I think at that point, once there's a little more structure, we can let go a little bit.
• 20:09
  SPEAKER_03: The key is to finding and nurturing the relationships with your key people in your organization and properly delegating and and communicating the expectation.
• 20:19
  SPEAKER_03: Hey, I'm gonna be away on vacation.
• 20:21
  SPEAKER_03: Um, if there's you know an emergency within this spectrum, um, please handle it.
• 20:27
  SPEAKER_03: I trust that you'll make whatever decision you make is great.
• 20:30
  SPEAKER_03: Um, if it's elevated above that and it's there's something that's outside of your control, feel free to call me.
• 20:37
  SPEAKER_03: So even though I'm on vacation, if it's like you know, the house is burning down and somebody's bleeding out and dying, please let me know.
• 20:45
  SPEAKER_03: Other than that, I'm on vacation.
• 20:47
  SPEAKER_03: Please handle it for us.
• 20:49
  SPEAKER_00: Yeah, and we we do have some senior reps on our team.
• 20:52
  SPEAKER_00: We have an amazing vet tech.
• 20:54
  SPEAKER_00: His name is Ryan.
• 20:55
  SPEAKER_00: He is incredible, he's a rock star.
• 20:57
  SPEAKER_00: So we really we we lean on him when there's yeah, emergency situations.
• 21:01
  SPEAKER_03: And you just have to like, and you and there there's that's part of the growth edge is like entrepreneurship is all about getting uncomfortable and taking risk and then figuring out how that risk landed.
• 21:13
  SPEAKER_03: Um, so like when we take that risk of like, yeah, we're going on vacation, how did how did our rep do?
• 21:17
  SPEAKER_03: Yeah right when we come back, what were the things that we what were the things that went well?
• 21:21
  SPEAKER_03: What are the areas that we can improve?
• 21:23
  SPEAKER_03: And just constantly bringing that coaching and that feedback to each other, and then you know, figuring out did these systems work for you?
• 21:29
  SPEAKER_03: And then how can I make it easier for you?
• 21:32
  SPEAKER_03: What can I take off of your plate?
• 21:34
  SPEAKER_00: I think that's something that sets us apart too, is like we have you know that that stream that goes both ways.
• 21:41
  SPEAKER_00: Like we take feedback from our people too, and we realize that that's a very important part of being in leadership is like we can only grow as leaders, to which our our people also hold us to a high standard, and everybody has you know, we all have our blind spots.
• 21:57
  SPEAKER_03: So shout out to uh John Maxwell and the five levels of leadership.
• 22:01
  SPEAKER_02: Yeah, yeah.
• 22:03
  SPEAKER_02: Okay.
• 22:04
  SPEAKER_02: So looking back at it, what would you attribute most to your growth in your business so far?
• 22:10
  SPEAKER_00: Mindset.
• 22:11
  SPEAKER_02: Mindset.
• 22:11
  SPEAKER_00: Yeah, mindset's good.
• 22:15
  SPEAKER_02: Love it, love it.
• 22:16
  SPEAKER_02: So expand upon that a little bit.
• 22:17
  SPEAKER_02: What do you mean by mindset and kind of help out other business owners listening right now?
• 22:22
  SPEAKER_03: Yeah, yeah.
• 22:23
  SPEAKER_03: Being unconventional and just making that unconventional.
• 22:26
  SPEAKER_03: Conventionalness, a part of your culture.
• 22:29
  SPEAKER_03: Like it starts with the interview.
• 22:34
  SPEAKER_03: It starts with the vision that you paint for your organization and what sets you apart and what makes you different.
• 22:41
  SPEAKER_03: So from the jump during that interview process, you're you are you are having applicants come in that they see you own indeed or they see you, you know, through word of mouth or on your website, and they kind of are like, oh, this is what I'm expecting.
• 22:56
  SPEAKER_03: And then you blow them the F away during the interview presentation and show them that this is way more than what it is that they've just signed up for.
• 23:04
  SPEAKER_03: And then you have a little pullback.
• 23:06
  SPEAKER_03: This might not be for you.
• 23:07
  SPEAKER_03: You know, we got we were very particular about our culture, who we want in here.
• 23:11
  SPEAKER_03: And then you get people wanting to come on board.
• 23:14
  SPEAKER_03: And now they're like volunteer army, you know, soldiers ready to march off to war for you and make things happen.
• 23:21
  SPEAKER_03: And you just set those clear expectations from the beginning.
• 23:23
  SPEAKER_03: Hey, everybody on the team does this.
• 23:25
  SPEAKER_03: This is the expectation.
• 23:27
  SPEAKER_03: And you the expectations are you like number one, if the team is going to succeed, the expectations must be clear from the jump.
• 23:36
  SPEAKER_03: I cannot stress that enough because that is what creates the culture.
• 23:40
  SPEAKER_03: If you do not set the expectations, that culture can't be created.
• 23:43
  SPEAKER_03: So we're unconventional.
• 23:44
  SPEAKER_03: We do things that other pet sitting businesses aren't going to do.
• 23:47
  SPEAKER_03: We're not going to talk about them here, unfortunately, because that's our little secret sauce.
• 23:52
  SPEAKER_03: That's what makes Zippy special.
• 23:53
  SPEAKER_03: If somebody wants to join Zippy, find us one indeed.
• 23:57
  SPEAKER_03: Um But other than that, like we everybody's bought in.
• 24:01
  SPEAKER_03: Everybody sees the vision, they see where things are headed.
• 24:04
  SPEAKER_03: We've created a clear path for them to grow within the organization, both personally and professionally.
• 24:11
  SPEAKER_03: Um they see that the or then they see themselves while they're at the organization that the that you know we put them, we put our money where our mouth is.
• 24:19
  SPEAKER_03: Like when we say that we're gonna go do something, we do it.
• 24:22
  SPEAKER_03: Right?
• 24:22
  SPEAKER_03: When we say that the organization is growing, they see the organization grow.
• 24:27
  SPEAKER_03: Um when we say that there's gonna be an event, the event happens.
• 24:31
  SPEAKER_03: And um really just, you know, getting in the trenches with our people, um, becoming permission leaders and and production-based leaders, I think is so important because then people are willing to be like, wow, I've never had a boss that I've worked for in my entire life that has that actually cares about me, that genuinely like reaches out and and speaks to me like I'm a human, and then gets in the trenches with me and does the work with me alongside me.
• 24:58
  SPEAKER_03: Instead of just being a positional leader sitting at an office taking phone calls and then complaining about jobs not getting done.
• 25:06
  SPEAKER_00: Yeah, I think that's why we're seeing like a huge wave of more and more people that are seeking entrepreneurship and really leaning into their skills.
• 25:16
  SPEAKER_00: Um, yeah, I think people are just tired of that old paradigm of people not actually caring and seeing them as a number and being very transactional.
• 25:25
  SPEAKER_00: I've had many experiences with jobs that felt like that.
• 25:28
  SPEAKER_03: So oh no, it's it's really funny.
• 25:30
  SPEAKER_03: I've seen articles online that are like, be careful and be wary of companies that talk about good company culture during your interview process.
• 25:37
  SPEAKER_03: And I just laugh because I'm like, there are companies out there that are doing that, and then they're just um they're pulling the rug out or they're uh what's what's the term?
• 25:47
  SPEAKER_03: It's uh yeah, yeah, they're pulling the rug out from under people and just kind of you know cheating them.
• 25:54
  SPEAKER_03: People are baiting and switching people on on what the expectations are of the job.
• 25:58
  SPEAKER_03: I signed up and I thought the job was gonna be this and it's not what it was.
• 26:01
  SPEAKER_03: And we really we really put our money where our mouth is.
• 26:04
  SPEAKER_03: When we say what we're gonna when we say we're gonna do something, we actually do it.
• 26:08
  SPEAKER_02: So when you're building a team, let's say you're getting ready to hire a rep, do you have any specific traits that you look for that matter more to you than what's on someone's resume?
• 26:17
  SPEAKER_00: Hmm.
• 26:18
  SPEAKER_00: Another good question.
• 26:19
  SPEAKER_00: Um yeah, I honestly I feel, well, one, yeah, it's like, do they know how to write a resume?
• 26:27
  SPEAKER_00: A lot of people, and I'm like, man, we got AI now.
• 26:29
  SPEAKER_00: Like, y'all, y'all don't don't just put that you graduated high school and you got one job.
• 26:35
  SPEAKER_00: Um, that's fine.
• 26:36
  SPEAKER_00: But um, yeah, there are, you know, we we look for obviously experience and and not everybody is has you know professional pet sitting experience necessarily, but you know, what we're looking for is like, do they have yeah, skills in just like nerd even nurturing?
• 26:51
  SPEAKER_00: You know, we have a lot of people that are very nurturing and have been teachers or have been in childcare and um yeah, also just yeah, what are the well Kenzie Kenzie does the last stage of the interview process and she's also sifting through all the candidates.
• 27:09
  SPEAKER_03: When I'm doing the because I do the interview presentation, I'm looking at the candidates.
• 27:13
  SPEAKER_03: If they don't have their camera on, I'm either booting them off of the call, or if they're not really engaged, I'm just I'm gonna take that as they're not interested in this, um, and either try to reschedule them for a different time or whatnot.
• 27:25
  SPEAKER_03: But I'm looking at facial expressions, I'm seeing how engaged they are.
• 27:30
  SPEAKER_03: I'm asking a very particular set of questions.
• 27:35
  SPEAKER_03: You know, what about the interview stood out to you?
• 27:37
  SPEAKER_03: What about this?
• 27:38
  SPEAKER_03: What about the opportunity is exciting and is pulling you in?
• 27:41
  SPEAKER_03: What are two traits that give you confidence that you would excel here?
• 27:47
  SPEAKER_03: And then if they say something generic, I'm like, look, everybody says that.
• 27:50
  SPEAKER_03: Really, what's behind that?
• 27:52
  SPEAKER_03: And I put them on the spot.
• 27:53
  SPEAKER_03: I'm not taking things at face value.
• 27:55
  SPEAKER_03: I want them to go deep and I want them to convince me that they are the right person for the job.
• 28:02
  SPEAKER_00: Yeah.
• 28:02
  SPEAKER_00: And and so even before that, though, like looking at the resume, it's like, you know, have they been able to keep a job?
• 28:08
  SPEAKER_00: Like, that's amazing how many people will apply.
• 28:10
  SPEAKER_00: And it's they have a whole laundry list of like, oh, I had this job for two months and this one for five months, and it's like 15 different places.
• 28:17
  SPEAKER_00: And I'm like, y'all.
• 28:18
  SPEAKER_03: And also at the same time, if somebody is persistent or somebody has not the greatest background or not the greatest life experience, if they show me that they want it and I can tell that they're being genuine, more than likely, I'm gonna give them an opportunity.
• 28:37
  SPEAKER_03: I'm gonna give them a shot.
• 28:39
  SPEAKER_03: And that means setting clear expectations, right?
• 28:43
  SPEAKER_00: So, yeah, we it it's a it it's a really tricky, um, yeah, case-by-case kind of interaction.
• 28:50
  SPEAKER_00: And you know, I I look at how responsive are they when we send our pre-screening questions.
• 28:54
  SPEAKER_00: If somebody's waiting over, you know, a few days to respond, that usually for me is like we we our communication is is huge for for our operations.
• 29:02
  SPEAKER_01: Yeah, for pet setting.
• 29:04
  SPEAKER_00: So yeah, there's there's just a lot of different factors that come into play.
• 29:08
  SPEAKER_00: And then yeah, based on how the recruiting presentation goes, and um, I usually do a follow-up interview with folks where I look for, you know, critical thinking skills, scenario-based, like in the field.
• 29:20
  SPEAKER_00: How do you solve problems on your own?
• 29:22
  SPEAKER_00: Like if you can't get a hold of somebody in leadership, how confident are you in the field?
• 29:27
  SPEAKER_00: Um, and yeah, what what are their emotional intelligence skills looking like?
• 29:32
  SPEAKER_00: Because a lot of what we do is a lot of people think that they're getting into pet care and they're just gonna be around animals and relaxing.
• 29:37
  SPEAKER_00: And it's it's not that it's very personal.
• 29:39
  SPEAKER_00: Like we're dealing with with clients, we're dealing with other people's expectations of who we are, and we have to be able to navigate hard hard conversations, take feedback from clients, um, yeah, and just being able to read the room.
• 29:54
  SPEAKER_03: Yeah, and getting into pet sitting is like also are you willing to accept the risk of being in pet sitting?
• 29:58
  SPEAKER_03: Yeah, and then there's like there, like the other week I was doing compressions on a dog that passed away.
• 30:04
  SPEAKER_03: And it's like there's situations like that that could come up.
• 30:06
  SPEAKER_03: And are you willing to put yourself in there in that situation?
• 30:09
  SPEAKER_03: And are you not gonna panic?
• 30:10
  SPEAKER_03: And are you gonna communicate?
• 30:12
  SPEAKER_00: Yeah.
• 30:12
  SPEAKER_03: You know?
• 30:13
  SPEAKER_03: So learning.
• 30:16
  SPEAKER_02: So what's what's something that you do, you know, for those team members or for those employees to intentionally keep your workplace positive, motivated, and productive, you know, especially like during a very stressful time.
• 30:31
  SPEAKER_03: Yeah, absolutely.
• 30:32
  SPEAKER_03: Every Monday we have a Zoom call um at 11 a.m.
• 30:36
  SPEAKER_03: or Monday motivational call where I'm I bring the energy to the day.
• 30:40
  SPEAKER_03: And I'm like, good morning, everybody.
• 30:41
  SPEAKER_03: How's it freaking going?
• 30:43
  SPEAKER_03: And then we go over the last week and everything that we said that we were gonna do, and we check in with everybody.
• 30:48
  SPEAKER_03: Hey, last week you said you were gonna do this.
• 30:50
  SPEAKER_03: Did you do it?
• 30:50
  SPEAKER_03: No.
• 30:51
  SPEAKER_03: All right, you're making me do push-ups.
• 30:53
  SPEAKER_03: I'm getting up.
• 30:53
  SPEAKER_03: Come on, you're joining me for some push-ups.
• 30:55
  SPEAKER_03: We're getting that energy going.
• 30:56
  SPEAKER_03: And we have created a fun, positive uh culture of accountability where there's sort of some repercussions, some slight embarrassment, but it's fun, but like you don't want to be that guy, you know, or that girl that you know is doing squats on the call or forces me to do the squats on the call, because I do them with everybody.
• 31:14
  SPEAKER_03: Um, but then we go through training topics and educational pieces, animal behavior, best practices.
• 31:21
  SPEAKER_03: If there was something that the team was like not really pulling their weight on in the previous week, or something that we find ourselves slacking on, we put together entire presentations to educate the team on best practices and and continue to refine on a weekly basis.
• 31:35
  SPEAKER_03: And I feel that it's a it's a good touch point.
• 31:37
  SPEAKER_03: Once a week, it keeps the team active, it keeps the team up to date on any um updates that need to be happening, um, keeps the team positive, especially because the job can be very isolating if there's if there's no call, then you're just kind of out and then there's no communication, and we just see your face maybe at an in-person event once or twice a year.
• 31:57
  SPEAKER_03: So we see everybody every week, and everybody loves the calls, and everybody comes to the calls.
• 32:03
  SPEAKER_03: And if they're listening, I hope they love the calls.
• 32:06
  unknown: Okay.
• 32:08
  SPEAKER_03: They keep showing up, they keep showing up and they're early.
• 32:11
  SPEAKER_02: Hey, they they keep showing up, and with that kind of energy that you gave me, man, hey, you got me, you got me going now.
• 32:17
  SPEAKER_02: So I don't even need coffee with that kind of energy boost.
• 32:20
  SPEAKER_02: You were screaming there.
• 32:21
  SPEAKER_01: Yeah, yeah, yeah, yeah.
• 32:22
  SPEAKER_00: Show us our our zippy mascot.
• 32:25
  SPEAKER_03: And then at the end of the calls, we go over like, hey, look, guys, we got one week coming up ahead, you know, or if there's inclement weather, be sure to prepare for the inclement weather.
• 32:33
  SPEAKER_03: Let's get some commitments on the board.
• 32:34
  SPEAKER_03: What are we doing personally in our life to move the ball forward?
• 32:37
  SPEAKER_03: And what are we doing professionally to advance ourselves in in an entrepreneurial spirit?
• 32:42
  SPEAKER_03: What books are we reading?
• 32:43
  SPEAKER_03: What things are we doing around the house?
• 32:45
  SPEAKER_03: What tasks are we knocking off the list?
• 32:47
  SPEAKER_03: And then let's go! Let's have a great day.
• 32:50
  SPEAKER_03: Let's get out of here.
• 32:52
  SPEAKER_03: Love it.
• 32:53
  SPEAKER_02: Love it, love it, love it.
• 32:55
  SPEAKER_02: All right, so we're yeah, so we're gonna head into what's called the quick fire round.
• 32:58
  SPEAKER_02: So, what we're gonna do is uh I'm gonna give you one guy one word, and I just want you to spit out the first thing that comes to your mind when you hear each word in regards to running your business, and then expand upon that, what you mean by what you're saying.
• 33:10
  SPEAKER_02: Okay, does that make sense?
• 33:11
  SPEAKER_02: Yeah, yeah, yeah.
• 33:12
  SPEAKER_02: Okay, perfect.
• 33:13
  SPEAKER_02: So, first word is education.
• 33:17
  SPEAKER_00: You too.
• 33:18
  SPEAKER_00: Just one of us go?
• 33:19
  SPEAKER_00: You go.
• 33:20
  SPEAKER_03: Education.
• 33:21
  SPEAKER_03: Um constantly reading books on our craft, and I will expand on it.
• 33:26
  SPEAKER_03: Um, yeah, so I and I'm thinking like, you know, for an un for being an entrepreneur, uh, leadership books, uh, books on communication, books on sales.
• 33:36
  SPEAKER_03: Um, because if you're an entrepreneur and you're not reading books on sales or taking sales courses, I don't know what you're doing.
• 33:41
  SPEAKER_03: Get with the picture.
• 33:42
  SPEAKER_03: Um, but also like finding good books to give to your team so that they can constantly be improving.
• 33:48
  SPEAKER_03: Because what you're what your team should be looking up to you as some sort of like pace setter and some sort of, I don't know, mentor, maybe, uh, some sort of role model.
• 33:58
  SPEAKER_03: Um, people looking up to you.
• 34:00
  SPEAKER_03: What books are you reading?
• 34:01
  SPEAKER_03: I want to be where you're at one day.
• 34:03
  SPEAKER_03: So, you know, always always be learning.
• 34:06
  SPEAKER_03: Always be learning.
• 34:09
  SPEAKER_02: Next word is planning.
• 34:12
  SPEAKER_00: Planning.
• 34:14
  SPEAKER_00: One word.
• 34:15
  SPEAKER_00: Uh structure.
• 34:18
  SPEAKER_00: And yeah, I guess for me.
• 34:22
  SPEAKER_00: Yeah, trying to make sure that I know what my week is gonna look like ahead of time.
• 34:26
  SPEAKER_00: So taking the time every every Sunday to review the week, uh, creating structure, reaching out to people, reaching out to the team, our clients, making sure everybody's up to speed on what needs to be done.
• 34:37
  SPEAKER_03: Inspiration.
• 34:39
  SPEAKER_03: Connected.
• 34:41
  SPEAKER_03: So in order for me to feel inspired every day, I need to feel connected to myself and my and and and and God.
• 34:51
  SPEAKER_03: Um without God, none of this is possible.
• 34:55
  SPEAKER_03: Or for anyone who's listening, the higher power spirit, whatever that is for you.
• 35:00
  SPEAKER_03: Um, I need to feel connected to that source so that that source can work through me, so that I can do the things that often seem daunting and um and very heavy.
• 35:12
  SPEAKER_03: Um being an entrepreneur is not an easy path, it it is the hard path.
• 35:17
  SPEAKER_03: Um, and so we need help in that.
• 35:21
  SPEAKER_03: Discipline.
• 35:26
  SPEAKER_00: I'm still learning that one.
• 35:29
  SPEAKER_00: I'm coming back to to the structure and the planning and really, yeah, just getting up, going to the gym, having healthy routines.
• 35:37
  SPEAKER_00: I think routine really comes in there too.
• 35:39
  SPEAKER_00: That's a big word for me.
• 35:40
  SPEAKER_00: Um, having consistency and and stability and with the structure and the routine that really holds the container for the growth to happen.
• 35:47
  SPEAKER_03: Risk.
• 35:49
  SPEAKER_03: Belief.
• 35:51
  SPEAKER_03: So every every decision is risky in entrepreneurship.
• 35:54
  SPEAKER_03: Doing something is risky and not doing something is risky.
• 35:57
  SPEAKER_03: So having belief and conviction in what you're doing, um, and not doing it blindly, but you know, taking calculated risk, um, calculated decision making, um, and having belief and conviction that you're ultimately moving the ball forward and that you will succeed is the most important thing.
• 36:16
  SPEAKER_02: And the last word is execution.
• 36:19
  SPEAKER_00: I am just like I'm hearing Joe right now with that one just saying LFG, like that.
• 36:26
  SPEAKER_00: Let's just, yeah, F it, we ball.
• 36:29
  SPEAKER_00: Let's go.
• 36:31
  SPEAKER_03: Yeah.
• 36:32
  SPEAKER_03: Yeah.
• 36:33
  SPEAKER_03: No, for sure.
• 36:34
  SPEAKER_03: Execution is like all hands on deck, come hell or high water.
• 36:38
  SPEAKER_03: Everybody has been, everybody has gotten the memo.
• 36:41
  SPEAKER_03: We have all got the green light.
• 36:43
  SPEAKER_03: It is go, go, go.
• 36:44
  SPEAKER_03: We are storming the beaches of Normandy and we will do this.
• 36:47
  SPEAKER_00: Who's gonna carry the boats?
• 36:48
  SPEAKER_00: David Glenn.
• 36:54
  SPEAKER_02: Love it.
• 36:55
  SPEAKER_02: All right.
• 36:56
  SPEAKER_02: So yeah, appreciate that for the quick fire round.
• 36:58
  SPEAKER_02: So just a couple of last questions here.
• 37:00
  SPEAKER_02: Um, so you know, and I want you to be as candid as you can on this answer here for this question, both of you.
• 37:05
  SPEAKER_02: Um, you know, let's let's say I'm a small business owner and I'm listening to the podcast episode with you both today, and you know, I'm having a bad day, I'm feeling stuck or overwhelmed.
• 37:15
  SPEAKER_02: What's a a piece of advice you'd want them to hear from you today?
• 37:19
  SPEAKER_03: So, do you want the masculine or the feminine?
• 37:22
  SPEAKER_03: Because the masculine in my mind, I'm like, come on, let's get with it.
• 37:26
  SPEAKER_03: Come on, come on with it.
• 37:28
  SPEAKER_03: Come on with it.
• 37:29
  SPEAKER_01: You know, pick up your head.
• 37:30
  SPEAKER_01: Yeah.
• 37:30
  SPEAKER_03: Pick up your head.
• 37:31
  SPEAKER_03: I had a I had a mentor in in solar.
• 37:33
  SPEAKER_03: He would always be like, if you got yelled at by a Karen on the doors, if you're having a bad day, if you got the cops called on you, come on with it.
• 37:39
  SPEAKER_03: If you're paid for$10, if the bills aren't paid and you feel like you're drowning, come on with it.
• 37:45
  SPEAKER_03: And you just gotta like pick yourself up from your bootstraps because nobody's gonna come and save you.
• 37:49
  SPEAKER_03: So you gotta be that one for yourself.
• 37:51
  SPEAKER_00: Yeah, that's huge.
• 37:53
  SPEAKER_00: That's it.
• 37:54
  SPEAKER_00: Yeah.
• 37:55
  SPEAKER_03: Can I cover it?
• 37:56
  SPEAKER_03: What about the feminine?
• 37:57
  SPEAKER_03: Come on, come on, honey.
• 37:58
  SPEAKER_03: You got this.
• 37:59
  SPEAKER_00: Yeah, no, I have I have the same mentality.
• 38:01
  SPEAKER_00: Um, yeah, it's just and it can be really hard when you're like stuck.
• 38:05
  SPEAKER_00: Like, I feel like sometimes we can just get super stuck in like our minds.
• 38:09
  SPEAKER_00: And for me, it's just like I need to get outside, and if the sun is out, like I'm gonna just soak in the sun and bask and like recharge myself.
• 38:17
  SPEAKER_03: Yeah, yeah.
• 38:19
  SPEAKER_03: Motion creates emotion.
• 38:20
  SPEAKER_03: So if you are feeling stuck, generate positive emotions so that you can then take action filled with with with good feelings.
• 38:27
  SPEAKER_00: And finding resources, books, podcasts, um shout out to Tony Robbins.
• 38:32
  SPEAKER_00: Yeah, routines, there's so much information out there.
• 38:34
  SPEAKER_00: Um, just turning something on that can completely put you in a different state.
• 38:39
  SPEAKER_00: Yeah.
• 38:40
  SPEAKER_02: Okay, okay, perfect.
• 38:42
  SPEAKER_02: And what's next for zippy pets?
• 38:44
  SPEAKER_02: What should people be excited about coming up in the near future?
• 38:47
  SPEAKER_00: All right, so we've got some in-person events coming up.
• 38:51
  SPEAKER_00: We have one in South Asheville on April 25th.
• 38:55
  SPEAKER_00: It's gonna be from 11 a.m.
• 38:56
  SPEAKER_00: to 2 p.m.
• 38:58
  SPEAKER_00: There's gonna be a DJ.
• 38:59
  SPEAKER_00: So we're actually doing this in partnership with the Asheville Area Professional Pet Sitting Association.
• 39:05
  SPEAKER_00: Uh, that's a mouthful.
• 39:06
  SPEAKER_00: So there's gonna be a ton of different um vendors.
• 39:10
  SPEAKER_00: There's gonna be dog trainers, groomers, uh, bakers, people that make dog treats, pet treats.
• 39:17
  SPEAKER_00: Um, I think Hollywood Feed might be there.
• 39:20
  SPEAKER_00: There's gonna be some vendors that have like pet supplies and pet sitters, and so we'll be setting up a booth there that day.
• 39:26
  SPEAKER_00: Um, so that's where you can find us then.
• 39:28
  SPEAKER_00: And then we also have a newsletter that people can sign up for on our website if they want to um yeah, stay updated on other events that Zippy's gonna be doing personally.
• 39:39
  SPEAKER_00: And then we also just opened up a market in Greenville, too.
• 39:42
  SPEAKER_00: So we've got some events coming up this summer.
• 39:45
  SPEAKER_00: So I'd say the best way to stay up to date on that is to sign up for a newsletter.
• 39:49
  SPEAKER_02: Okay, perfect.
• 39:50
  SPEAKER_02: I appreciate that.
• 39:50
  SPEAKER_02: So, and finally, what's the best way for someone to connect with you or learn more about what you do?
• 39:55
  SPEAKER_00: Our website is zippypetsav.com.
• 40:00
  SPEAKER_00: Uh, they're welcome to check us out there.
• 40:02
  SPEAKER_00: We have an online portal that we do all of our communications through.
• 40:05
  SPEAKER_00: They can send us an email at admin at zippypetsavl.com.
• 40:11
  SPEAKER_00: We're also on Instagram again at zippypetsavl.com as well as Facebook, same same link there.
• 40:17
  SPEAKER_00: Um, yeah, and I'm happy to provide you with the link so you can include them in the show notes.
• 40:21
  SPEAKER_03: Yeah, IG at Zippy Petsav.
• 40:23
  SPEAKER_03: Yep.
• 40:24
  SPEAKER_03: Yeah, yeah, yeah.
• 40:25
  SPEAKER_02: Perfect.
• 40:26
  SPEAKER_02: All right.
• 40:26
  SPEAKER_02: Right.
• 40:26
  SPEAKER_02: Well, McKenzie and Joe, yeah, this has been fantastic.
• 40:29
  SPEAKER_02: Yeah, yeah.
• 40:29
  SPEAKER_02: Shouts out to you all, you know.
• 40:31
  SPEAKER_02: Um, you know, just a little bit about me, a little bit of personal note about me.
• 40:34
  SPEAKER_02: I actually lost a dog of 18 years back in uh uh October 19th of 2025.
• 40:39
  SPEAKER_02: And uh and and really speaking with you McKinsey has kind of helped me out a little bit on how to kind of move through that agreement process.
• 40:45
  SPEAKER_02: So I really appreciate you.
• 40:46
  SPEAKER_02: You you are a bunch of really, really good people, and I hope nothing for the best for you um in the you know in the near future and and going forward, period.
• 40:54
  SPEAKER_02: I mean, five, ten years from now.
• 40:55
  SPEAKER_02: So uh really appreciate you guys coming on the podcast today.
• 40:58
  SPEAKER_00: Yeah, we appreciate you too.
• 41:00
  SPEAKER_00: Very grateful for the opportunity.
• 41:02
  SPEAKER_02: Yes.
• 41:03
  SPEAKER_02: Thank you.