AI Customer Support That Drives Sales: Text's Aleksandra Kacperczyk
Aleksandra focuses on integrations with ecommerce platforms such as Shopify and WooCommerce, and on building an experience that helps merchants increase their sales.
She has been in product for 8 years, and has been working at Text since 2021.
In This Conversation We Discuss:
[00:00] Intro
[01:07] Text, LiveChat, and the AI pivot
[01:59] 25 years of customer service data
[03:14] From biotech degree to ecommerce SaaS
[04:15] There's no right way into ecommerce
[04:37] Why you can't copy someone's success
[05:47] Using competitor analysis the right way
[06:22] Support chats are buying decisions…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.