Latest / Mastering CS: Candid Leader Insights
Ep 21 | Amy Newbury
In this podcast, Irina Cismas welcomes Amy Newbury, Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
How to scale your CS department
How to structure the CS customer success team
What to prioritize in customer success
The importance of the right tool stack for CS
How to upsell and cross-sell
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication…
The skinny
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