The Power of a TEAM Approach to the Patient Journey | E248

Optometry: The Ultimate O.D. · Apr 10, 2025 · 15m

The Power of a TEAM Approach to the Patient Journey | E248

Highights from this episode:

The Power of a TEAM Approach to the Patient Journey (00:52)

Closing Thought: Success vs. Happiness (14:09)

The last office meeting we had was probably one of the best we've ever had in regards to strengthening our efficiency and improving our office culture. We sat down and every department listed out things that were slowing them down in their workflows along the patient journey through the practice. Eyes were opened and so many things came to light that were simple fixes but have been a thorn in the side…