Latest / New Manager Conversations with Fexingo: First 90 Days, Managing Former Peers, and Leadership Basics
Handling a Direct Report Who Cries at Work
New managers often freeze when a direct report gets emotional in a one-on-one. In this episode, Lucas and Luna break down why tears happen in the workplace, what the research says about emotional displays and performance, and a practical three-step approach to stay calm, show empathy, and keep the conversation productive. They walk through a real scenario involving a missed deadline and a teary apology, and discuss how to address the pattern without shaming the person. The episode also covers when to check in later, how to document the conversation appropriately, and the difference between…
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