Latest / New Manager Conversations with Fexingo: First 90 Days, Managing Former Peers, and Leadership Basics
How New Managers Can Rebuild Trust After a Mistake
In this episode, Lucas and Luna tackle a subject every new manager eventually faces: making a significant mistake and then having to rebuild trust with the team. They break down a real-world scenario: a first-time manager at a mid-sized B2B software company shared incorrect quarterly targets during a team all-hands, causing confusion and frustration. The discussion walks through the three-step repair process — owning the error fully without deflection, communicating the correction transparently, and then systematically restoring credibility through consistent follow-through. Lucas cites…
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