Molly Clark - Everyone Deserves To Feel JOY At Work

Most People Don't... But You Do! · Oct 25, 2022 · 53m

Today's podcast guest is Molly Clark. She is the owner of Molly Clark Coaching and Consulting with a focus on Culture, Leadership and Human Resource needs. We discuss her immediate engagement with the culture of Ritz-Carlton and memorizing the "employee promise" and "credo" within moments of being hired.

Her first service experience came when working at a deli during high school. She was taught the value of customer engagement and offering a warm welcome. Within 15 feet of the counter, she would notice and observe the client, within 10 feet of the counter she would smile, and within 5 feet…