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Phone Tap PODCAST: Frozen Friday · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred d ui away is now offering free
• 0:02
  Speaker 1: remote consultation my phone or video conference for any criminal events.
• 0:06
  Speaker 1: Stay home and trust Jubil's friends with a free remote
• 0:09
  Speaker 1: consultation from Bradley Johnson Lawyers one eight hundred d uya
• 0:13
  Speaker 1: or visit one eight hundred d Uiowa dot com eight
• 0:16
  Speaker 1: hundred d u away on the twenties to me, I'm
• 0:23
  Speaker 1: moving five? Hello, Hi? Is this Colleen? This is she?
• 0:31
  Speaker 1: Was this? Hi Colleen. My name is Seth McElroy and
• 0:34
  Speaker 1: I work for a restaurant. How are you doing. I'm
• 0:38
  Speaker 1: not that great. Yes, I know. We did get your complaint.
• 0:41
  Speaker 1: I want to let you know I am the manager
• 0:42
  Speaker 1: and we take these type of things very seriously. So
• 0:45
  Speaker 1: I wanted to call you personally and ask about your
• 0:48
  Speaker 1: experience at our restaurant. Well you obviously you read my emails.
• 0:52
  Speaker 1: Oh I did? Yeah? Well now I did. I read
• 0:54
  Speaker 1: the subject line. I saw a complaint and then I
• 0:56
  Speaker 1: started to reading. Of course, but I'll go ahead and
• 0:58
  Speaker 1: tell you. So I came sure restaurant with my really
• 1:01
  Speaker 1: good friends celebrate her birthday. Okay, Now is that an
• 1:04
  Speaker 1: important part of the story to commit the friend thing?
• 1:08
  Speaker 1: Are you asking me it's me and my best friend
• 1:11
  Speaker 1: having dinner is an important part of my story. Absolute
• 1:13
  Speaker 1: it is. Right. While I was asking about your experience
• 1:15
  Speaker 1: and what your complaint was, I don't really do I
• 1:17
  Speaker 1: need to know the relationship of the person you were with,
• 1:19
  Speaker 1: or you could have hope you would care enough to
• 1:21
  Speaker 1: know the relationship. But I'll continue you. Okay, So I
• 1:24
  Speaker 1: came I ordered your famous meatball spaghetti and when I
• 1:28
  Speaker 1: got the meatballs, I got four of them and all
• 1:32
  Speaker 1: four of them were cold as ice. And let me
• 1:36
  Speaker 1: stop you, Let me stop you real quick. Was it
• 1:38
  Speaker 1: a Friday when you came in? Yeah? What does that
• 1:42
  Speaker 1: have to do with anything? Okay, Well, I think this
• 1:44
  Speaker 1: one is actually on you and not us. I'm sorry. Well,
• 1:49
  Speaker 1: on Fridays we serve all of our warm dishes cold.
• 1:53
  Speaker 1: That's why you got cold meat balls. That is ridiculous.
• 1:58
  Speaker 1: Well are you serious right now? Yeah, it's a new
• 2:01
  Speaker 1: thing we're doing here about the quality of your food. No, no, no,
• 2:04
  Speaker 1: no Friday, we care about the quality. We care about
• 2:07
  Speaker 1: the quality of our food a lot. But on Fridays
• 2:09
  Speaker 1: we're doing a promotion called Frozen Fridays where we only
• 2:12
  Speaker 1: serve cold food. So the fact that I definitely wouldn't
• 2:16
  Speaker 1: have come into your restaurants for a frozen meatball. That
• 2:18
  Speaker 1: sounds crazy, fen meatball. You can't be serious. You'd be surprised.
• 2:23
  Speaker 1: People go wild and there was a sign outside. I'm
• 2:26
  Speaker 1: surprised you didn't see it. Not a sign outside. That's crazy. See,
• 2:30
  Speaker 1: I knew I should not have gotten off some people.
• 2:31
  Speaker 1: I think. I think I know exactly what the problem is.
• 2:34
  Speaker 1: So your thing is you want warm food when you
• 2:38
  Speaker 1: go to a restaurant. Uh uh okay, Well you should
• 2:42
  Speaker 1: try our restaurant on Wednesdays. We do warm Wednesday and
• 2:46
  Speaker 1: it's great. We eat the food up and serve it
• 2:49
  Speaker 1: warm Wednesday. What do you mean, what's wrong with me?
• 2:56
  Speaker 1: I think it's a great idea. We do warm food
• 2:57
  Speaker 1: on Wednesday, frozen food on Friday. Nobody's You're the first
• 3:01
  Speaker 1: complaint we've had. Let me explain something to you. You
• 3:03
  Speaker 1: must be new to this restaurant industry thing. I really
• 3:07
  Speaker 1: want to reimbursement for not only my meat balls before
• 3:10
  Speaker 1: this conversation. That's wasting my damn ca. So you want
• 3:13
  Speaker 1: your money back for the food that you got on
• 3:16
  Speaker 1: frozen Friday because it was cold? Yes, because first of all,
• 3:20
  Speaker 1: if I would have known him with a Fronz and Friday,
• 3:22
  Speaker 1: I definitely wouldn't have ordered Fronz and meatballs. Like that's ridiculous.
• 3:25
  Speaker 1: Like I said, we do have a sign outside, So
• 3:28
  Speaker 1: if you wouldn't, you didn't have a sign outside, Okay,
• 3:30
  Speaker 1: we do. We do have a sign outside, sign outside outside.
• 3:34
  Speaker 1: I feel like I should be honest with you. Oh what,
• 3:37
  Speaker 1: like you haven't been honest already. I haven't been completely honest.
• 3:40
  Speaker 1: The reason that we started doing the Frozen Friday promotion
• 3:43
  Speaker 1: is because our stoves are broken, and so we just
• 3:47
  Speaker 1: figured that we would are you talking about I mean
• 3:50
  Speaker 1: that hiding? How do you even pass a health inspection?
• 3:57
  Speaker 1: We don't pass it. And that's that's a problem with
• 4:00
  Speaker 1: the restaurant open right now. I don't know. I have
• 4:04
  Speaker 1: no idea. Literally, I just need you to rub me
• 4:07
  Speaker 1: my money. I have, rub me my money, give me
• 4:09
  Speaker 1: my ched Okay, I'd love to are you serious? I'd
• 4:12
  Speaker 1: love to refund your money, but we don't have any money.
• 4:15
  Speaker 1: I don't know how we're open. This cannot be real
• 4:18
  Speaker 1: life right now. It's not used to go borrow, steal,
• 4:21
  Speaker 1: whatever you need to do to give me my thirty
• 4:24
  Speaker 1: five dollars back for some frozen Oh we don't have
• 4:27
  Speaker 1: a soul ghetto, mic away. I don't know how serving
• 4:30
  Speaker 1: people up in the restaurants. I need you to just
• 4:33
  Speaker 1: give me my money. Okay, Well, I'll be honest with you.
• 4:36
  Speaker 1: This isn't real. It's actually a prank phone call. Wait
• 4:40
  Speaker 1: what are you serious? Yeah, it's a joke, you see.
• 4:47
  Speaker 1: Oh my god, yes, wait frozen Fridays? Are you? I
• 4:54
  Speaker 1: think it's a great idea. Restaurants could save a lot
• 4:56
  Speaker 1: of money if they stop cooking their food one day
• 4:58
  Speaker 1: a week. Don't you think that is three th