151. Wellness: Tool Or Instrument?

The Wellness in Hospitality Podcast · Mar 8, 2026 · 33m

Tools remove friction.

Instruments require mastery.

The question is:

Which one is wellness in your hotel?

Because if it’s treated like a tool, it will always remain operational.

If it’s treated like an instrument, it changes how you design, how you lead, and how power moves inside your business.

And most hotels, without realising it, have already chosen.

For years, I’ve watched hospitality struggle with wellness.

We say it’s strategic.

But in meetings, the question is always:

“What should we add?”

Then I came across designer Frank Chimero’s distinction between a tool and an instrument.

A tool…