Latest / The Word of Mouth Podcast
How to Raise Treatment Acceptance, Retention, and Referrals WITHOUT Ads | WOM 030
Most dental practices are chasing new patients online while thousands of dollars walk out the door every month. Trust is the one metric that fixes treatment acceptance, retention, no-shows, and referrals at once.
Joe Girard holds the Guinness World Record for car sales, the least trusted profession in America, and he did it by refusing to sell. He built relationships so strong that at his peak, 13,000 past customers were getting his monthly note, and referrals were the only business he accepted. In this episode, Jeff and Troy break down exactly what Girard did, why it works in dentistry, and…
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