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Bank of America's AI Results Are In. The Human Override Stays
AI tools at Bank of America are already delivering around 20% productivity improvements in coding. That figure is live, not projected and from the executive responsible for technology and operations in the bank's French entity. He argues it will increase as the technology matures. Yet his most insistent point is this: at every consequential decision point, a human must remain in the loop. The productivity gain and the human override are not in tension; they are the same strategy.
Andy Price, Head of Technology and Operations at Bank of America's French legal entity, makes the case that the…
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