805 || crucial conversation methods
If you tend to get defensive or want to negate arguments, these tools can come in handy:
Ask questions – Get things moving with questions. They show you’re interested and help others contribute.
Mirror feelings – Let others know you recognize what they’re feeling e.g. “I can hear that you’re upset about that” or “It sounds like you want to make a change.”
Paraphrase to show understanding – Show you understand by putting what they’ve said in your own words e.g. “To make sure I’ve got this right; you want to…”
Prime when you’re unsure – Make an educated guess when they give you nothing e.g.”I…
The skinny
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