Latest / Most People Don't... But You Do!
When Busy Isn’t an Excuse - How to Focus and Over-Deliver with Bart Berkey
In this special solo episode, Bart shares personal stories and lessons from his trip to Riyadh, Saudi Arabia, where he was invited to speak at the KBLT Congress on travel and hospitality. From Lufthansa flight attendants anticipating a young family’s needs, to warm welcomes at immigration, to Ritz-Carlton staff redefining overdelivery, Bart explores what it means to personalize, customize, and truly notice people—whether clients, guests, or teammates.
Major Takeaways / Learnings
Overdelivery is not accidental: it requires resources, systems, and intentional focus.
Hospitality starts at the…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.