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Junan Pang (Head of Customer Success at Slack) on Developing Customer Success Expertise
Junan Pang is the head of customer success at Slack, experienced in helping tech companies optimize their customer relationships and deliver world class customer experience. Drawn to a blend of technology and business, Junan entered the software industry working at Accenture, later transitioning into customer success roles. During his tenure at Optimizely, he led multiple customer success teams and founded the San Francisco Customer Success Meetup. Despite initial setbacks, his faith in the unique customer success community drove him to persist in organizing meetups. Junan's key focus is…
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