Latest / The AI Adoption Podcast
Your AI Use Cases and Proofs of Concept Are Not Evidence of Progress
Most banks now have impressive-looking AI. Very few have AI that genuinely transforms their customers experience. The gap between a polished interface and a transformed organisation is wider than most leaders want to admit, and it comes down to foundations that were never built properly in the first place.
Moush Verma, Senior AI Lead at Santander UK, makes the case that the biggest mistake organisations are currently making is scaling AI use cases before they have scaled the underlying capability.
In this conversation, Moush argues that value in banking is shifting from transaction efficiency…
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